Stephen Price Email & Phone Number

Sydney, Australia

My success comes through the strong relationships I build with the people I work with, with my naturally curious and analytical approach driving my sense of always exploring whether there is a better way.This role is fundamentally about delivering the commercial results expected by our shareholders in a heavily regulated environment. To achieve that, I lead a large team, and underpin my approach with data-driven, actionable insights, and use that insight to build connections with my team, our partners to ultimately, provide a consistently great customer experience across the network.I enjoy persuasion through telling stories with data, and have experience in Python as well as using SQL to query large datasets in Teradata and Tableau to help build that narrative.

Melbourne, Australia

Led significant change program from idea through to implementation to transform a large, multi-site network operating in a complex business. I undertook extensive consultation to develop the strategy and write the policy and processes to prepare stakeholders for change. I gave particular attention to building skills and capability, deploying new technology and identifying more efficient uses of physical assets.

Sydney, Australia

Leader of large operations team to deliver measurable improvements in customer experience, process improvement and efficiency. Included responsibility for 2000 staff working in 250 company owned outlets as well as a franchise network of 900 outlets. Enjoyed P&L responsibility for state retail network, with accountability for improving performance through a collaborative, safe, customer-centric team culture in a marketplace undergoing significant disruption.

Responsible for building relationships with network of 900 franchisees, spanning improving profitability and customer satisfaction, operational support and compliance. Improved franchisee selection methodology as well as leadership of mediation and dispute resolution processes.

Graduate Certificate In Data Science

Mba

B. Sc, Mathematics

Grad. Dip (Mktg), Marketing