Steve Prosser Email & Phone Number

Kapiti Coast District, Wellington, New Zealand

Wellington & Wairarapa, New Zealand

Primary responsibility for the Customer Service Division. To lead a team of frontline and support staff through the provision of coaching, mentoring and professional development with a focus on achieving operational excellence across all customer service activities.· Provide strategic and hands on leadership of Frontline Services, National Customer Service.

Wellington & Wairarapa, New Zealand

Wellington & Wairarapa, New Zealand

In this role I am the key contact in providing an essential communications link between clients, venues, hirers and Ticketek, whilst ensuring the on-going enhancement and development of relationships. I am responsible for the overseeing the Wellington Sales & Service Team and the Customer Service Division which includes the National Call Centre and Agency.

Wellington & Wairarapa, New Zealand

As a member of the Senior Management Team I am responsible for overseeing the Customer Service division of Ticketek New Zealand. My role is to lead a team of Customer Service Supervisors providing them with coaching, mentoring and development in order to achieve operational excellence across the wider customer services division.I am responsible for the.

Waikanae

To oversee and project manage the installation, configuration and support of the customer relationship management (CRM) and ticketing software.

• To work with Head of Marketing and the Sales & Client Services Manager in providing high-quality customer service to all patrons.
• Management of the company CRM and ticketing system.
• Setting up, show loading, pricing and ticket design for concert season.
• Liaising with outside ticketing agencies and ticketing software suppliers
• General ticketing; allocation and issuing of tickets, servicing of sponsor ticket requests, processing in-house ticket requirements
• Obtaining and overseeing the loading and maintenance of external data.

Key contact providing a critical communications link between the Client/Venue and Ticketek, whilst ensuring the on-going enhancement and development of client relationships.Manage client expectations in order to further strengthen the Ticketek/client relationship.Ensure internal operational services and activities are satisfying client needs and meeting.

· Sales analysis, debtor management, bank deposits, costing imported stock· Prepared accurate and timely daily sales reports and bank reconciliations· General oversight of department administration procedures – staff management and mentoring· Monitored service standards, followed up with all feedback· Worked collaboratively with Finance Team, Finance.

· Overall responsibility for daily operations, customer management, achieving revenue targets and leadership· Managed launch and promotion of products and services – led initiatives to enhance store performance· Focused on achieving revenue targets, monitored and approved expenditure within delegated authority· Prepared detailed reports on business.

Diploma In Interior Design, Interior Design

New Zealand Certificate In Real Estate (Salesperson), Real Estate