Stephen Alexander Email & Phone Number

Calgary, Alberta, Canada

Real Time Systems Analyst

101, 625 - 42Nd Avenue Ne

Reported to various Project Managers as the Lead Windows resource for multiple projects including a few major transition projects. Worked with a team of 9 supporting over 3000 servers in multiple data centres across Canada. Primary Lead for patching corporate Windows servers.• Performed 24/7 on-call duties as required with other members of team as primary and secondary re-source. Automated various systems which increased productivity and reduced the number of after-hours page outs to on-call personnel.• Resolved vulnerabilities with the security team and helped to install configure applications like Trip-Wire and McAfee antivirus on all new systems.• Performed tasks such as backups, restores, file maintenance, scheduled installs, tested systems, soft-ware upgrades, monitored and maintained system licenses.• Managed Active Directory users, groups, and computer accounts. Managed systems with network team to trouble-shoot, install, upgrade new computer systems.

Calgary, Alberta

Technical Team Lead for Intel team for various IBM accounts in Western Canada, consulting contact for other IBM accounts. Acted as a primary contact for high severity incidents for the Intel team, either related to Intel or client issues. This helped to speed up resolutions, determination, focal points and reduced the number of contacts for the primary systems administrator.• Attended security meetings to review security issues, discuss patching, plan health checks, and correct issues to keep the Intel environment healthy when IBM and the client would perform audits on the In-tel environment and ensured the client met security checks setup by the client’s industry.• Proofread, approved, and rejected changes entered into the client’s problem / change system by IBM and the ATB team members to make sure they met IBM and client requirements for related problems on systems to reduce a number of issues when the changes were performed.

227 - 11 Avenue Sw, Calgary Alberta

Collaborated within a team of 10 System Administrators supporting over 450 Microsoft Windows Intel servers. Worked with several teams maintaining client infrastructure. Direct contact with client daily. Worked with the IBM Intel team solving on-going issues from clients with the use of Manage Now and Remedy system. Maintained standard setup by the clients and IBM.• Developed build-documentation for all aspects of systems built by the IBM Intel team for the client, thus simplifying the training process. • Participated in an interdepartmental team to facilitate client transition from an old core system to the new SAP system.• Used VMWare to streamline the number of physical servers in the environment to enhance upgradea-bility and support.• Utilized Symantec Endpoint to keep over 450 servers and 4000 plus workstations up to date by way of one management console, thus speeding up monitoring, reporting, and support.• In 2012 there was a fire at Shaw Court in Calgary that brought down over 85% of the servers. Working within a team of system administrators, we were able to bring up every system in the Intel environment in less than 24 hours.

Electronics Technician Diploma, Electronics And Computers, Graduated

Unix - Systems Administrator

Studied: - PL/SQL - Apache Web Server - Networking - TCP/IP