Stephen Rasmussen Email & Phone Number

Irvine, Ca, Us

Lubbock, Tx, Us

Evaluating, troubleshooting and supporting users' networks, computer hardware, software installation, Windows servers, Active Directory, and desktops with remote services and on-site. Utilizing professional services automation (PSA) solution along with various service-specific tools and technologies. Installing and configuring printer servers and mapping out network drives to employee's as needed. Regularly adding, configuring, installing 365 office and exchange accounts while configuring clients Outlook and Teams applications. Identifying user problems and working within a structured problem management and resolution process to remediate within established SLAs. Securing customer satisfaction by providing customers with unparalleled customer service. Collaborating and coordinating with technical personnel and vendor support resources to resolve issues and provide effective field support services during regular and after hours support.

Derby, Derbyshire, Gb

Responsibilities included installations, maintaining, managing, upgrading, and interacting over 50 Picsolve locations around the nation. Duties also include customer service with guest complaints from missing products. Being capable of troubleshooting technical support problems with Picsolve clients while being on the phone and working remotely on the issue. This included learning Picsolve’s custom software, PSI, NikonGrab, PhotoKey, CameraControlPro, NovaGrab, MTSuites, HyperWall. In charge of local clients in the Great Los Angeles area such as Warner Bros Studios, Merlin Entertainment, and Pacific Pier. Increased sales and production at Warner Bros Studio Tour with upgraded equipment and little to no downtime. I would be consistently updating and tracking new and old equipment and inventory being sent around sites across North America or being brought back to warehouse to be repaired or rotated out with new equipment.

Partnership in an IT support and service company. Provided high efficient tech support services to businesses at an affordable cost. Most recently worked and aided three companies with IT support and any on-call assistance.

Valencia, Ca, Us

Maintained and serviced C.A. Rasmussen’s servers and IT helpdesk. In charge of handling 200+ employees user infrastructure. Responsible for all off-site projects, which needed to be connected via VPN line to corporate. Executed and lead all day-to-day tasks needed on workstations. Regulated ordering new parts, increasing work production, and handling all IT related tasks requested. I would work with employee's setup and troubleshoot any issues with their smart phone or tablet.

Us

Presented knowledgeable information on products, so customers could make the best decisions for their technical needs for businesses or homes. Provided customer support for trouble shooting and repairs on the customer’s current hardware and software. Handled cash registers when needed, tracked inventory and replenished shelves with the latest products.

Bachelor Of Science - Bs, Information Technology And Business Systems Administration

Associate Of Science (A.S.), Computer Networking