Senior programme management role leading CSO’s people strategies focused on creating the CSO Academy and program leading the drive for all people development programs, rewards and recognition and Powering The Possible/Make A Difference initiatives for CSO.

This position will actively work with OEM sales management and sales-makers to recommend and implement processes that best address the varying needs of our European OEM customers e.g. fulfilment solutions. The responsibilities for this role in the EMEA OEM Solutions team include leading the management and execution of cross-functional programs. This includes developing program goals that support the business objectives and developing and executing strategies and plans to meet the goals. Identifying and implementing process and productivity improvements and assisting in the integration of complex business factors to develop and implement long-term strategic planning objectives is required. Additional responsibilities include working to enable the revenue generation cycle where required.

Currently as a Programme Manager within Global Services IT, part of a cross functional team responsible for developing the next generation Global Service Desk infrastructure for Dell Services business. Initial responsibilities include Quality Management and Testing Strategy development, Project Governance and Financials (~$70m project). Hands on development of process and primary management to validate deliverables from both internal Dell teams and external system integrators based on PMBOK/PMP/CMMI.

As Global Portfolio Programme Manager I was responsible for establishing and maintaining the governance framework that delivers technology projects and programs defined by the Global Sales, Marketing and Services Technology roadmap, with emphasis on supporting Dell’s business in EMEA. I worked across the business and IT/PMO organisation as the touch-point between Business and IT to generate and maintain the roadmap on an ongoing basis with the objective of delivering maximum benefit and supporting strategic objectives defined by senior management. Based on Business Capability Architecture developed decision making model to help focus business priorities and to prioritise in terms of strategic value, using high-level financial and benefit realisation assessments of alternatives.Received recognition from US management for the work done in establishing a global roadmap planning and governance framework. Principal accountability and scope- Drive global governance forums for both Global and Regional areas.- Global portfolio monitoring and reporting - Project chartering and cost/benefit analysis for major programmes and projects- Change control oversight, including implementation of benefits realization strategy- Status reporting to teams and executives stakeholders.- Cross-functional portfolio governance and communication with Business, I/T, and Finance.

• The role of Practice Manager was to establish and maintain a Professional Services organisation structure and governance to support future business plans for the Ireland operation.• Manage and motivate a team of consultants (approx 30), to deliver on engagements and to be seen as high performing and customer oriented testing organisation, o Liaison with Sales and clients to identify consulting requirements and track sales radar, ensuring each assignment has clear deliverables and timescales and overseeing provisional scheduling of consultants onto engagement projects.o Forecasting resource requirements against future pipeline/growth of business and liaising with Recruitment and Training Manager to ensure recruitment is ahead of requirements. • Engagement Manager for a number of strategic customers defining and representing the scope, expectations and implementation approach and supporting and establishing the consultancy group’s commitment to all customer engagements.(Hibernian Insurance, O2, Vodafone, Anglo Irish Bank, AIB)o Acting as point of contact for Sales and Pre-Sales support in respect of consultancy group, both in Ireland and UK.o Development and management of test strategies and plans and the testing solutions from both a functional and performance perspectiveo Promoted consultancy and technical training development processes to ensure that required skills and competencies to support business strategy are identified and appropriate measures in place to ensure skills and competencies gap analysis is consistently worked against.

• As a Global Engineering Director the primary responsibility was the development of short, medium and long term strategic programmes to achieve business objectives and initiatives for both Oracle Ireland Engineering and Global Product Engineering group as well as contributing to and influencing HQ initiatives.o Developed a Global Engineering Model and testing automated infrastructure to support business requirement for simultaneous platform testing and release deliverables. Reduced time to market for critical processes and also increased number of simultaneous platforms that could be ported.o Defined and documented product, service and engineering processes based on ITIL service management operations.o Developed a project management process and engagement model to allow teams to work with internal customer groups such as On Demand / Support in both product development and service delivery model efforts. o Primary stakeholder in developing a number of HR related processes for organisation such as Selection and Recruitment guidelines, Performance Appraisal (Competency based) and Performance Management process.• Continued major Business Transformation programme to transition a number of teams to focus on developing engineering consulting services programme to support Oracle Support Services and On Demand initiatives (internal consultancy engagement model). o Closely working with Oracle Support Services and On Demand, as customers, to develop functional requirements, to develop and deploy processes and application to support the On Demand current business and to transition to self service model if appropriate.o Responsible for developing business requirements, and getting agreement from customers to proceed to development based on agreed business case requirements.•

• Full programme management responsibility for a number of Performance Handling related functional areas and projects within the radio networks model.o Worked with strategic customers and stakeholders(AT&T) to develop a Capability Model to allow us to drive and measure performance improvement across our key capabilities.o Led a Proof of Concept initiative to customize the existing PROPS standard project management methodology to allow the team to engage and enable new tools and methodologies. Piloted the rollout out new requirements engineering process. o Worked to align our roadmap with critical business needs of Ericsson and our strategic customers • Line Management of the competence and career development of staff based on current and future business goals and requirements.• Active participation in the management team of the Department in respect ofo Strategy planning and goal realisationo Manpower planning and recruitmento Continuous improvement programmeso Budget Managemento Change Management

• To lead a team of specialist consultants and developers in the development and delivery of software and services to clients across all aspects of the development and implementation lifecycle.o As a Senior Technical Lead / Senior Designer, responsibility and knowledge in all matters pertaining to the technical areas surrounding product development, testing and implementation.o Ultimate design responsibility for large and complex projects using formal methodologies as well as responsibility for technical architecture design.• Working with management both within and outside Kindle as a programme/project manager formed an integral part of this role especially in the presentation of implementation solutions for the client.• Proven ability in the areas of people management and capable of driving team performance towards successful project completion.

Engaged and managed all areas of the software delivery lifecycle, developing and maintaining new and existing business functionality, such as Unit Trusts, Pensions, retail banking transaction processing and MIS/EIS initiatives.Provided project management services to take responsibility for Project Delivery of major business functionality, ensuring high quality and on-time delivery.

• Worked for a number of banking and financial service organizations (Scottish Widows, Standard Life, Bank of Ireland), in both Ireland and UK in all areas of the software delivery lifecycle, developing and maintaining new and existing business functionality, such as Unit Trusts, Pensions, retail banking transaction processing and MIS/EIS initiatives.• Providing project management services to take responsibility for Project Delivery of major business functionality, ensuring high quality and on-time delivery.

• As member of the IT Department team, developed and maintained all internal bespoke applications to support all major local authority business functions.