Promoted from Client Service Manager to Strategic Account Manager in May 2010.Main liaison between ELM Solutions and all client stakeholders.Managed multiple high profile client relationships.Managed all efforts after point of sale through the complete client life cycle.Successfully met and maintained revenue goals while increasing profit margins and improving operational efficiencies within ELM Solutions.Consistently exceeded revenue targets per my book of business by 20% in 2012 and 25% in 2013. 105% of revenue target in 2011, Determined client requirements & business objectives for products and services.Translated client needs into business and functional specifications to develop new features and products.Educated clients on scope of products and services provided by ELM Solutions and the benefit of these products to their organization.Consistently identified new opportunities for revenue growth for my respective clients.Maintained trusting relationships with customers and other stakeholders.

Leverages 10 years of industry knowledge, product & technical expertise to help client's maximize their investment in ELM Solutions.Demonstrated a solid foundation in solution sales.Strongly self-motivated individual with proven success in managing relationships, projects and teams.Provides clients with a consultative approach to drive best practices through system design and integration. Establishes collaborative working relations with stakeholders, including identifying business process owners and SME’s as needed.Provides analysis of client requirements to project high level cost estimates.Translates business requirements into technical specifications.Leads the process development and improvement activities as well as provides functional knowledge throughout the development lifecycleEngages with business partners to elicit business and functional requirements.Demonstrates product functionality which allows clients the ability to maximize system functionality and thus maximize product utilization.Interacts with internal and external stakeholders to cultivate potential revenue opportunities.Reviews internal QA and development documentation to ensure that it articulates the client's business needs and validates the targeted solution.Manages and executes upon client requirements related to software implementation. Project Management Responsibilities:Manages project scope and administers change management throughout the project lifecycle Manage project budget including acquisition of estimates, monitoring actuals, and developingforecasts Responsible for identifying and securing IT and business team members based on project scope.Facilitates sprint planning.Facilitates cross - team coordination and collaboration.Manages project schedule to align with project commitments.Manages the development and execution of project statements of work to include project estimates as well as development of and execution of the SOW.

Served as liaison between several clients and ELM Solutions.Ensured overall client satisfaction, managed expectations and enhanced current relationships through consistent and thorough client interaction.Channeled communication throughout internal stakeholders in order to create awareness of new opportunities and potential issues. Helped ELM Solutions achieve revenue goals by recognizing client billable opportunities and managing the creation of and approval process on SOW’s.Serviced large clientele base. Managed large scale client integration projects.Worked with ELM Solutions Product Management to convey client needs into business and functional specifications to develop new features and products.

Facilitated, managed and executed all business transactions with clients to ensure the highest level of client satisfaction.Cultivated, planned and executed all transactions with clients. Supported and assisted clients and their numerous sellers with regard to loan funding.Delivered timely and accurate explanations regarding stip clearing and daily reporting activities.Serviced clients by assisting sellers, underwriters and post closers and by managing the lines of communication to and from clients.Was responsible for extensive data analysis along with quality control measures to ensure an accurate portrayal of the data to clients.Managed a team for Transaction Management and Programmer Analysts.Client list included C-BASS, Countrywide, Doral Financial, Fieldstone, Citigroup and Washington Mutual.