Steve Flynn Email & Phone Number

To provide PC and telephony support and training to 150+ desktop/laptop users of Windows, MS Office and bespoke software applications. To create and approve changes, carry out maintenance, upgrades and troubleshoot/repair faults in real time, or escalate as necessary. To act as technical lead on all IT and Telephony projects and be responsible for all premises and facilities related matters, which include H&S, Security, Business Continuity, Contingency Planning, Disaster Recovery and 24… Show more To provide PC and telephony support and training to 150+ desktop/laptop users of Windows, MS Office and bespoke software applications. To create and approve changes, carry out maintenance, upgrades and troubleshoot/repair faults in real time, or escalate as necessary. To act as technical lead on all IT and Telephony projects and be responsible for all premises and facilities related matters, which include H&S, Security, Business Continuity, Contingency Planning, Disaster Recovery and 24 Hour On Call cover. Show less

To manage a small team of predominantly non-customer facing staff, in providing a diverse range of support services to all areas within the local contact centre. To provide working support to the Business Support & Development Manager including Budget Maintenance and projects. To take responsibility for all premises and facilities related matters, which include H&S, Security, Business Continuity, Contingency Planning, Disaster Recovery and 24 Hour On-Call cover.

Handling incoming customer account-based calls and enquiries with a first-time-resolution frame of mind, and an ability for managing and exceeding customer expectations at all times. In addition, completing customers’ requests and actively educating them to the benefits and features of other highly competitive products that may be available to them.

Worked on a team dealing with customer enquires by letter and telephone, and making decisions on overdrawn accounts regarding payment of transactions.