Stephen Risinger Email & Phone Number

Evansville, IN, US

Evansville, Indiana, United States

Evansville, Indiana Area

Evansville, Indiana Area

Evansville, Indiana Area; Baghdad, Iraq

Serve as principal staff officer and subject matter expert for all matters concerning digital and voice network operations and information management (C4 operations). Responsible for advising the commander, staff and subordinate commanders on C4 operations. Liaison between Battalion (BN) and higher headquarters Signal Officer. Coordinate and de-conflict.

Evansville, Indiana Area

Placing talented candidates into interesting jobs! I do what is necessary to find the right fit for either requirement. If you have a position that needs a specific type of candidate, I search that person out. If you need just the right job to make your career as fulfilling as possible, I do everything possible to make it happen.I focus on the.

Evansville, Indiana Area

I was a member of an IT team of three systems administrators, focusing on Operations and Information Security. Managed 150 workstations and over 50 servers. Implemented company-wide helpdesk/ticketing system using GLPI open-source software, which processed over 10,000 tickets and averaged over 400 tickets a month. Researched, tested, and implemented email.

Evansville, Indiana Area

Acted as in-office IT support. Marketed Time Warner Cable products and services to new and existing customers. Educated customers on products and services, ensuring high customer satisfaction. I was instrumental in our TDM-to-VOIP conversion project, coordinating the conversion of over 2,000 Insight TDM phone customers, always placing in the top 3 of.

Evansville, Indiana

Managed over 500 complex Install, Move, Add, Change and Disconnect telecommunication orders from the time the order has been accepted until completion. Coordinated multiple departments across three states to allocate resources and activity ensuring quality service is delivered to customers in as short a time as possible. Reduced workload from being 4.

Resolved trouble reports for over 25,000 customers with services including POTS phone lines, DS3 and DS1 lines, Frame Relay circuits, PVC circuits, DSL, ISDN, and other data and voice networks. Groomed several existing intra-department training guides and created a training guide for a new product.

Managed and mentored Customer Support Technicians. Provided technical support and assistance, as well as first-level escalation, to customers, vendors, field operations, and other internal departments. Managed metrics for Customer Support Operations including, but not limited to, customer response times, dropped calls, ticket management and MACD (Moves.

Received calls from and opened trouble tickets for customers with services including UNE-P (resale phone lines), UNE-L (hosted phone lines), T-1 lines, DSL, ISDN, and other data and voice networks. Personally managed over 250 trouble tickets. Assisted in the preparation of several intra-department training guides.

Managed and administered a server-based network with over twenty client machines consisting of Windows 95, Windows 98, Windows 2000, and Windows XP. Input, tracked, and reported on nearly $3 million in fund development and ticketing transactions using Microsoft FoxPro-based software. Prepared and processed over 20,000 pieces of bulk mail.

Developed, tested, and implemented DBMS (Database Management System) software for tracking Union membership. Provided customer support in technical hardware and software issues to individuals and companies. Installed and maintained wired and wireless networks. Designed and implemented websites.

Assisted in preparing in-class exercises. Provided technical (both hardware and software) support in a positive environment. Graded homework and tutored students 2-3 hours extra per week. Emphasis was placed on Advanced Microsoft Word, Excel, Access, and PowerPoint techniques.

Ba, Bgs, Computer Information Systems, Information Technology

Activities and Societies: Chamber Choir, University Theater Department, ROTC

Education record

Education record