Stephen Jaffe Email & Phone Number

Hayward, Ca, Us

Tempe, Az, Us

As the VP of Information Technology for United Dairymen of Arizona, I oversee all the internal and external Technology and Cybersecurity needs of the Co-op, admin, and manufacturing environments.We're currently undertaking our digital transformation journey to provide the gold standard in Cybersecurity, IoT, manufacturing, infrastructure, and software for the Dairy industry! Our roadmap has us delivering best in class architectures in Dairy logistics management, dairy product manufacturing and leading technology infrastructure in on farm IoT, organization management and plant integrations.We have embraced the hybrid workplace allowing remote work, high tech workspaces and effective technology in the hands of all of our users. We are committed to providing best in class technology to our Dairymen stakeholders as well as the industry at large with strong data management, easy to access and secure platforms, as well as easy to access collaborative data.Recent achievements:Launched an industry leading, cloud-based solution for our Mobile Manifest Milk Operations by partnering with Milk Moovement.Scoped and implemented data integrations with our downstream customers to allow integration into our day to day operations for greater efficiencies.Launched our remote work programs to allow flexibility for work locations. We have a connected workspace anywhere in the world!We're constantly growing our technology platforms, as well as investing heavily into our processes, people and tech.

Phoenix, Az, Us

On-boarded as “the master of all things IT”, WebPT was facing significant challenges around technology initiatives, and technology pains during hyper-growth. Over the past few years, we’ve grown an Enterprise-class support team, implementing cutting edge security tools and tech built a strong disaster recovery environment and implemented an international remote VDI environment. Most recently we lift and shifted 250 users in 9 states to a Windows 10, cloud-based Azure and M365 environment, eliminating the old infrastructure - from asking to result in 31 days. Continued membership on technology and security steering committees will help to maintain the pace of best practices solutions.• Implementing key technologies around HIPAA and security, including Qualys, Logrhythm, and ForcePoint. (SEIM, log management alert system and DLP solution).• Created policy, process, and procedures for company-wide adaptation of infrastructure management and governance. –Brought critical KPI measurements to departments.• Leveraged new policies to overhaul infrastructure systems, resulting in a full migration to Windows 10, and the planning, design, and implementation of a full technology road map for new network and server foundation in a new building. –Disaster recovery is rated at 30 min to full recovery; saved millions in risk to the business.• Developed and implemented a vendor management policy, resulting in greater efficiencies and cost savings. –Annual savings of $150,000+ per year.• Virtualized entire server and telephony systems to support zero downtime high availability for supporting full customer service and billing call center functions and file management.• Worked with multidisciplinary teams to build international locations, data centers, and cloud environments. • With mentoring and training developed an efficient IT and desktop support team that can easily support major new projects while maintaining day to day systems, in a mixed Windows and Mac environment.

Peoria, Arizona, Us

Custom Kitchen Cabinetry ManufacturerJan. 2015: ERP Implementation ManagerJune 2014: Director of Information Technology and Process Improvement.July 2012- June 2014: Director of Information Technology and Customer Service.June 2011-July 2012: Information Technology Manager.Directed the transformation of the IT department into a dynamic help desk environment, while stabilizing the network and server infrastructure - eliminating downtime. Added responsibility for the Customer Service department - revamped it, improving Customer Service quality and response times while eliminating backlogs. Afterward, moved into a full time, company-wide process improvement and ERP implementation role, launching a 3 Million dollar custom ERP package with full manufacturing and BI integration.Responsibilities: Working with departments to create new policies and procedures to facilitate new processes and information hubs to reduce downtime, improve efficiency and improve customer service. -- Reduced Customer Service response time from 9 days to 48 hours, improved accuracy by 45%. Build the current IT infrastructure to support the company’s growth. Adopt new technologies to allow rapid, efficient processes to be created, and using those same technologies to build a streamlined, efficient IT platform that supports excellent performance and flexible disaster recovery models. I remain “hands-on” in managing my IT department, enjoying learning the new technologies and tools available. – 99% uptime; survived 2 disaster/recoveries. Detailed planning for the 1, 3 and 5 year strategic IT growth plans for the company. Focused development for reporting with dashboards, and the creation of KPI indicators using verified data - for the company and individual departments, at all levels.

IT Managed Services ProviderJune 2010 - Promoted to Operations ManagerMarch 2009 – Field Service Engineer IIIRapidly promoted to Operations Manager for a 300 client, high pressure, rapid response, managed services IT company - An ITIL structured environment that focused on quick resolution, with remote and onsite IT Help desk Tiered support teams. Implemented a fully integrated ticketing system with incident reporting, resolution tracking and remote connectivity tools. Built and mentored a full staff of engineers (15 peak staff) that supported a dynamic range of business partners from small (10 employees) to enterprise size manufacturing and entire school districts.● Implemented Resolveit!, a robust ticketing system with automated escalation and reporting to all 323 clients and schools. – This resulted in a reduction of “windshield” time for technicians saving $475,000 per year in expenses and reduced response time from 3 days to under 5 hours. This increased sales referrals by 500%.● Led teams for planning, implementation, and maintenance involving full IT infrastructures. Hardware, software, networking, printing, workstations, and site to site VPN were all common tasks amongst a HUGE variety of business types.● Supported all Microsoft Exchange levels with migrations (including SBS), SQL implementations, Microsoft SharePoint and CRM, Blackberry Enterprise Server (exchange integrated), Backup software (VERITAS, Symantec and Retrospect to name a few, File and Print Services, Terminal Server, IIS, and multiple custom software packages.● Solutions for Disaster recovery on all platforms, including RAID failures, Exchange recovery, BDR - both hardware and software.

During my layoff in 2008, I started doing consulting again part-time. It was focused on medical and professional services for Small to Medium-sized businesses.

January 2007 - Promoted to IT managerJuly 2006 – Systems AdministratorEstablished stability for a $51 Million dollar a year, multi-site Contract Manufacturing Company that was struggling with daily outages, and lost revenue from downtime. Leveraged ITIL practices and methodologies to enable a small 5 person IT staff to support 1000 total employees in 2 countries and 2 states with 99% uptime success and a 24 hour response time. Built and mentored a team that provided Web application development, complex BI reporting (Crystal Reports), multi-site Help desk support and Network/Telco/Server roles. Implemented a multi-site ERP manufacturing package including reports, process implementation and Module roll out with maintenance. Reduced and controlled spending through review and re-negotiation of contracts and SLAs for outside vendors.● Participated in Lean manufacturing processes (Certified 2006), ISO 9000 auditor, ITIL Help desk creation process improvement and Document Control creation as a partner with departmental heads.● Reduced downtime by 45%. Upgraded the infrastructure to allow for strong growth across both hardware and software. This included Emergency Disaster recovery planning, replacing aging equipment with new. – Increased performance across the board by 75%. No more hourglasses.● Leveraged Virtualization to reduce server farm from 22 servers down to 15. – Saved 15% a year in maintenance and power.● Implemented a full Document Control package, transitioning most departments to paperless. – Increased document visibility, destroyed silos and reduced paper expenditures by $45k a year.● Responsible for overall system administration of 15 servers with Cisco routers, switches and VPN. A multi-site environment with locations in Mexico and Las Vegas. Administered HP, Dell, and Custom Servers in a mixed Linux/Windows environment.

Managed operations for a 24/7 information consulting company. Supervised purchasing, sales, desktop and server support, network installations, ticketing requests and supervised completion. Interacted with a huge range of clients, from individual end users to installation co-ordination teams with large companies. Scheduled technicians, prioritized daily work, ordered product and was responsible for overall customer satisfaction.

Master'S Degree, Information Technology Mangement

Associates, Computer Networking Technology (Microsoft, Linux, Cisco)

B.A., Directed Interdiciplinary Studies- Asian Studies