Stephen Jaffe Email and Phone Number
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I am a highly accomplished senior executive in information technology and cyber security, recognized for my ability to build exceptional IT departments that foster growth and a positive work culture. I’m committed to staying at the forefront of cutting-edge technology and cybersecurity trends, enabling me to develop innovative strategies that align with business goals and budgets. With extensive experience managing global IT operations and talent development, I excel in building long-term strategies, managing budgets, and ensuring compliance with industry standards, while also promoting cross-departmental collaboration. I am equally comfortable working with smaller organizations and startups.I possess exceptional communication skills and a "seek to understand" mentality that enables me to build strong relationships with board members, C-suite partners, and executive leadership, as well as my team members and other supporting roles. My technical experience spans various sectors, including healthcare, manufacturing, retail, finance, and legal, with a strong focus on ensuring high availability and security.I take satisfaction in leading high-performing teams that consistently deliver multiyear IT strategies that align with business objectives and budgets while ensuring compliance with regulations such as HIPAA, PCI-DSS, and SOX. With a keen eye for detail and passion for innovation, I thrive in challenging environments where I can apply my expertise to drive success.
Ultra Clean Technology
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Vice President Of Global Infrastructure And It OperationsUltra Clean Technology Oct 2023 - PresentHayward, Ca, Us
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Vice President Of Information TechnologyUnited Dairymen Of Arizona Jun 2020 - Apr 2023Tempe, Az, UsAs the VP of Information Technology for United Dairymen of Arizona, I oversee all the internal and external Technology and Cybersecurity needs of the Co-op, admin, and manufacturing environments.We're currently undertaking our digital transformation journey to provide the gold standard in Cybersecurity, IoT, manufacturing, infrastructure, and software for the Dairy industry! Our roadmap has us delivering best in class architectures in Dairy logistics management, dairy product manufacturing and leading technology infrastructure in on farm IoT, organization management and plant integrations.We have embraced the hybrid workplace allowing remote work, high tech workspaces and effective technology in the hands of all of our users. We are committed to providing best in class technology to our Dairymen stakeholders as well as the industry at large with strong data management, easy to access and secure platforms, as well as easy to access collaborative data.Recent achievements:Launched an industry leading, cloud-based solution for our Mobile Manifest Milk Operations by partnering with Milk Moovement.Scoped and implemented data integrations with our downstream customers to allow integration into our day to day operations for greater efficiencies.Launched our remote work programs to allow flexibility for work locations. We have a connected workspace anywhere in the world!We're constantly growing our technology platforms, as well as investing heavily into our processes, people and tech. -
It Manager And Enterprise Systems ArchitectWebpt Apr 2015 - Mar 2020Phoenix, Az, UsOn-boarded as “the master of all things IT”, WebPT was facing significant challenges around technology initiatives, and technology pains during hyper-growth. Over the past few years, we’ve grown an Enterprise-class support team, implementing cutting edge security tools and tech built a strong disaster recovery environment and implemented an international remote VDI environment. Most recently we lift and shifted 250 users in 9 states to a Windows 10, cloud-based Azure and M365 environment, eliminating the old infrastructure - from asking to result in 31 days. Continued membership on technology and security steering committees will help to maintain the pace of best practices solutions.• Implementing key technologies around HIPAA and security, including Qualys, Logrhythm, and ForcePoint. (SEIM, log management alert system and DLP solution).• Created policy, process, and procedures for company-wide adaptation of infrastructure management and governance. –Brought critical KPI measurements to departments.• Leveraged new policies to overhaul infrastructure systems, resulting in a full migration to Windows 10, and the planning, design, and implementation of a full technology road map for new network and server foundation in a new building. –Disaster recovery is rated at 30 min to full recovery; saved millions in risk to the business.• Developed and implemented a vendor management policy, resulting in greater efficiencies and cost savings. –Annual savings of $150,000+ per year.• Virtualized entire server and telephony systems to support zero downtime high availability for supporting full customer service and billing call center functions and file management.• Worked with multidisciplinary teams to build international locations, data centers, and cloud environments. • With mentoring and training developed an efficient IT and desktop support team that can easily support major new projects while maintaining day to day systems, in a mixed Windows and Mac environment. -
Director Of Information Technology And Process Improvement, Erp Implementation ManagerOakcraft, Inc. Jun 2011 - Apr 2015Peoria, Arizona, UsCustom Kitchen Cabinetry ManufacturerJan. 2015: ERP Implementation ManagerJune 2014: Director of Information Technology and Process Improvement.July 2012- June 2014: Director of Information Technology and Customer Service.June 2011-July 2012: Information Technology Manager.Directed the transformation of the IT department into a dynamic help desk environment, while stabilizing the network and server infrastructure - eliminating downtime. Added responsibility for the Customer Service department - revamped it, improving Customer Service quality and response times while eliminating backlogs. Afterward, moved into a full time, company-wide process improvement and ERP implementation role, launching a 3 Million dollar custom ERP package with full manufacturing and BI integration.Responsibilities: Working with departments to create new policies and procedures to facilitate new processes and information hubs to reduce downtime, improve efficiency and improve customer service. -- Reduced Customer Service response time from 9 days to 48 hours, improved accuracy by 45%. Build the current IT infrastructure to support the company’s growth. Adopt new technologies to allow rapid, efficient processes to be created, and using those same technologies to build a streamlined, efficient IT platform that supports excellent performance and flexible disaster recovery models. I remain “hands-on” in managing my IT department, enjoying learning the new technologies and tools available. – 99% uptime; survived 2 disaster/recoveries. Detailed planning for the 1, 3 and 5 year strategic IT growth plans for the company. Focused development for reporting with dashboards, and the creation of KPI indicators using verified data - for the company and individual departments, at all levels. -
Operations ManagerBusiness Computer Solutions Mar 2009 - Jun 2011IT Managed Services ProviderJune 2010 - Promoted to Operations ManagerMarch 2009 – Field Service Engineer IIIRapidly promoted to Operations Manager for a 300 client, high pressure, rapid response, managed services IT company - An ITIL structured environment that focused on quick resolution, with remote and onsite IT Help desk Tiered support teams. Implemented a fully integrated ticketing system with incident reporting, resolution tracking and remote connectivity tools. Built and mentored a full staff of engineers (15 peak staff) that supported a dynamic range of business partners from small (10 employees) to enterprise size manufacturing and entire school districts.● Implemented Resolveit!, a robust ticketing system with automated escalation and reporting to all 323 clients and schools. – This resulted in a reduction of “windshield” time for technicians saving $475,000 per year in expenses and reduced response time from 3 days to under 5 hours. This increased sales referrals by 500%.● Led teams for planning, implementation, and maintenance involving full IT infrastructures. Hardware, software, networking, printing, workstations, and site to site VPN were all common tasks amongst a HUGE variety of business types.● Supported all Microsoft Exchange levels with migrations (including SBS), SQL implementations, Microsoft SharePoint and CRM, Blackberry Enterprise Server (exchange integrated), Backup software (VERITAS, Symantec and Retrospect to name a few, File and Print Services, Terminal Server, IIS, and multiple custom software packages.● Solutions for Disaster recovery on all platforms, including RAID failures, Exchange recovery, BDR - both hardware and software. -
Managing ConsultantPivotal- It Sep 2008 - Mar 2009During my layoff in 2008, I started doing consulting again part-time. It was focused on medical and professional services for Small to Medium-sized businesses.
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It ManagerApsm Systems Jul 2006 - Sep 2008January 2007 - Promoted to IT managerJuly 2006 – Systems AdministratorEstablished stability for a $51 Million dollar a year, multi-site Contract Manufacturing Company that was struggling with daily outages, and lost revenue from downtime. Leveraged ITIL practices and methodologies to enable a small 5 person IT staff to support 1000 total employees in 2 countries and 2 states with 99% uptime success and a 24 hour response time. Built and mentored a team that provided Web application development, complex BI reporting (Crystal Reports), multi-site Help desk support and Network/Telco/Server roles. Implemented a multi-site ERP manufacturing package including reports, process implementation and Module roll out with maintenance. Reduced and controlled spending through review and re-negotiation of contracts and SLAs for outside vendors.● Participated in Lean manufacturing processes (Certified 2006), ISO 9000 auditor, ITIL Help desk creation process improvement and Document Control creation as a partner with departmental heads.● Reduced downtime by 45%. Upgraded the infrastructure to allow for strong growth across both hardware and software. This included Emergency Disaster recovery planning, replacing aging equipment with new. – Increased performance across the board by 75%. No more hourglasses.● Leveraged Virtualization to reduce server farm from 22 servers down to 15. – Saved 15% a year in maintenance and power.● Implemented a full Document Control package, transitioning most departments to paperless. – Increased document visibility, destroyed silos and reduced paper expenditures by $45k a year.● Responsible for overall system administration of 15 servers with Cisco routers, switches and VPN. A multi-site environment with locations in Mexico and Las Vegas. Administered HP, Dell, and Custom Servers in a mixed Linux/Windows environment.
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Operations ManagerComputers By Design Nov 2001 - Jul 2006Managed operations for a 24/7 information consulting company. Supervised purchasing, sales, desktop and server support, network installations, ticketing requests and supervised completion. Interacted with a huge range of clients, from individual end users to installation co-ordination teams with large companies. Scheduled technicians, prioritized daily work, ordered product and was responsible for overall customer satisfaction.
Stephen Jaffe Skills
Stephen Jaffe Education Details
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Western Governors UniversityInformation Technology Mangement -
Eastern Idaho Technical CollegeCisco)
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Carleton UniversityDirected Interdiciplinary Studies- Asian Studies
Frequently Asked Questions about Stephen Jaffe
What company does Stephen Jaffe work for?
Stephen Jaffe works for Ultra Clean Technology
What is Stephen Jaffe's role at the current company?
Stephen Jaffe's current role is Vice President of Global Information Technology and Operations at Ultra Clean Technologies.
What is Stephen Jaffe's email address?
Stephen Jaffe's email address is st****@****cox.net
What is Stephen Jaffe's direct phone number?
Stephen Jaffe's direct phone number is +160225*****
What schools did Stephen Jaffe attend?
Stephen Jaffe attended Western Governors University, Eastern Idaho Technical College, Carleton University.
What are some of Stephen Jaffe's interests?
Stephen Jaffe has interest in More Reading, I'm Gamer, Building Vmware Servers At Home, Skiing, Building Hyper V Servers At Home, Mobile Geek Toys, Education, Environment, Reading, Gps.
What skills is Stephen Jaffe known for?
Stephen Jaffe has skills like Management, Project Management, Process Improvement, Troubleshooting, Servers, Project Planning, Leadership, Team Leadership, Program Management, Software Documentation, Strategic Planning, Budgets.
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