Stephen Kircher Email & Phone Number

New York, Ny, Us

Stockholm, Se

Responsible for Sales, Network and Compliance for Direct Link Americas. Leading the teams through a transformative time and driving change in all departments to grow revenues, rebuild and streamline processes ( sales engagement, contracting, marketing, logistics network), collaborate with other departments and with other Direct Link Regions Work closely with operations to align goals and objectives to be more efficient, increase customer satisfaction and boost productivity. Lead the team through the implementation and launch of a new CRM system.Implemented new network providers and services covering DDU, DDP and D2C solutions from China to the US and Europe. Developed corresponding sales collateral, training and pricing models. using an outsourced marketing agency. Developed new contracts and updated terms and conditions for existing and new services,

Atlanta, Ga, Us

Transferred to ignite growth and helm 10-member team, orchestrating multiple deliverables and departments, spanning revenue management, IT, legal, compliance, operations, and solutions. • Steered $250M in customer contracted revenue by reinvigorating commercial strategy, analyzing weak integration links in the value chain, and consulting with clients on pain points. • Achieved 106% performance to plan, surpassing Revenue Per Piece growth, via uncovering dormant opportunities for clients, isolating logistic gaps, and advising on supply chain solutions.• Secured $30M in new net revenue by implementing operational practices, procedures, and service level agreements, dwarfing prior market sluggishness• Tapped to serve on Covid-19 Leadership Team, “Warp-Speed Response”, devising and implementing strategies for Freight Forwarding and Healthcare Logistics, carving out new revenue streams with high-velocity. • Bridged employees through Covid-19 pandemic with zero productivity downtime or business disruption by conducting one-on-one coaching, scheduling virtual huddles for knowledge sharing, and cascading corporate communications.

Atlanta, Ga, Us

Promoted to catapult global influence and achieve sales targets, directing $35M of logistics revenues across multiple Hi-Tech and Large Multi-National companies, covering US and International parcel, Air Freight, Service Parts Logistics, Warehousing, and Road Freight. • Unlocked entrenched thinking and moved c-suite executives past fear to exploit emerging solutions, improving transportation and business processes through targeted recommendations. • Achieved growth and profitability in IAF of 8% by driving focus on critical business needs, championing a results-based culture, and aligning corporate priorities with localized tactics.• Reduced risk of talent flight and turn-over of 20-member team by managing Sales, Program Management, and Solutions departments, providing stretch assignments, and sponsoring advancements for midcareer professionals • Boosted revenue via expanding several contracts, over $250M+ annually, within US Parcel, Air Freight, Service Parts Logistics, and Integrated Logistics Solutions. • Harnessed the power of relationships for business success, negotiating vendor agreements for multi-million-dollar commercial projects while overseeing bid submissions

Atlanta, Ga, Us

Selected for prestigious assignment and relocation to Germany, spurring revenue while managing a global sales team across regions, time zones, and demographics. • Revived sales and optimized profitability, mounting deep expertise in complete sales cycle management from canvassing clients, anticipating needs, and building loyal client base.• Boosted service levels and output via standardizing KPI’s and SLA’s while socializing new performance expectations in employee reviews, team meetings, and department strategies.• Generated $150M+ in global revenue by proactively listening to stakeholders to heed concerns and assimilate feedback, facilitating in-depth discussions on the clients’ then-current state with shared ambitions.• Surpassed sales target, at 102%, by triangulating process improvements, business requirements, and product portfolio

Successfully navigated purchase of Fritz Companies, from UPS, managing high-profile clients in Retail, High Tech, and Chemical sectors. • Bolstered on-time performance from 93% to 98%+ while improving profitability by 7% via spearheading continuous improvement initiatives.• Masterminded revenue export growth of 15%, to $3.5M annually, by mounting deep expertise in operations, stewarding clients through the sales funnel, and collaborating cross-functionally. • Pioneered Supplier Management Process, establishing best-in-class program for improved communication and service.

Promoted to manage a branch office providing global logistics services to Fortune 500 and small businesses. Managed a team of 8 Import, Export, Customs Clearance, Warehousing and Customer Service personnel. Implemented an expanded KPI & SLA management program to improve customer service, driving on-time performance to 98%+.Secured the largest Air Import customer, importing over 400MT per month from Asia to the US.

Worked in Kansas City and Omaha, NE as an import, export, customs entry clerk filing entries with US Customs and created Import and Export shipments for customers. Provided billing and accounting services related to running a logistics business. Opened a new office for Fritz Companies in Omaha, NE.

Bachelor'S Degree, German Language And Literature

Ba, International Relations & Trade