Stephen Roan Email & Phone Number

West Frankfort, Il, Us

Marion, Illinois, United States

Tampa, Fl

Administrator of Customer Relationship Management System (CRM). Gather, identify, and analyze CRM software requirements and ensure they are met. Assist in creation of long-term strategic goals for high data quality and appropriate data use. Evaluate and configure CRM system and provide detailed end user documentation. Provide technical support to end users, diagnosing and solving problems. Create workflows and reports.Phone System AdministratorManage and troubleshoot phone systems internally as well as contact center. Project Manager in implementing contact center including the porting of numbers and providing the appropriate call queue scripting for maximum efficiency of call routing to appropriate agents to maximize sales potential, as well as working to provide accurate reporting for data analystsMicrosoft 365 AdministratorAccess and manage all administrative features. Exchange, User Management, Password, SharePoint, Compliance, Service, Billing, and Skype for Business. Purchase domains, SSL Certificates, and adding domain email hosting.Manager of I.T. HelpdeskTroubleshoot and provide company-wide support at corporate locations as well as remote access to locations across the country to resolve any I.T. related problems.

Tampa, Fl

Tampa, Fl

Herrin, Il

Assist with payroll and taxes under CPA supervision. Maintained up-to-date rules and regulations on old anew tax laws to perform job duties and keep CPA updated

Tampa, Fl

Worked with sales and marketing teams transitioning Customer Relationship Software (CRM) from Salesforce to Zoho

Carbondale, Il

Performed upkeep and managed ground crew for campus maintenance

Marion, Il

Controlled steam-driven turbo-generators in electric power station. Signaled Auxiliary-Equipment Operator to start turbines and boiler auxillary units. Adjusted throttle and vacuum-breaker valve to engage governor that regulates speed of turbines and notified switchboard operator that turbin-driven generators can be synchronized with auxiliary unit. Monitored panelboard to control operations of turbines to detect equipment malfunctions. Stopped turbines when malfunctions occurred, following operating instructions. Recorded instrument readings at specified intervals. Performed minor maintenance to equipment as needed or instructed maintenance personnel

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services

Associate Of Science - As, Physical Sciences

Activities and Societies: 2 years with full scholarship for Rend Lake College Golf Team