Stephen Trevino Email & Phone Number

San Antonio, Tx, Us

San Antonio, Tx, Us

Chandler, Arizona, Us

Everything

• Provided phone, email, and remote technical assistance for onsite and field users.• Experienced in implementation, configuration, maintenance, and support for Office 365 users. • Reviewed existing technology and configuration, then implemented improvements and upgrades.• Implemented remote access tool and ITSM for work flow management, follow up, and support.• Administered and managed Novell Environment, E-Directory, SQL Server, and DNS Server.• Coordinated and worked with other IT Consultants on virtual servers, firewall, and backups. • Experienced with virtualization via VMware, Hyper-V, Backup and Recovery technologies.• Assisted in the management of asset inventory, hardware lease agreements, and service contracts.• Ensured projects and requests are completed on schedule via SysAid help desk tickets.• Performed scheduled tape backups on AS-400, FTP, File bound, Pro Log and ran scripts, • Provided reports for system health, configuration, and capacity. • Performed routine maintenance and applied software updates.• Setup VPN access and added remote access/encryption on laptop and mobile devices.

San Angelo, Texas, Us

• Provided Network support to 2,600 users beyond regular business hours.• Implemented and programmed Cisco equipment, such as Routers, Switches, and Voice Gateways.• Configured, administered, and analyzed IP telephony systems, Cisco Unified Call Manager, Voice Gateways, Call Center Express (CCX), Unity Connection, and VoIP protocols. • Installed and wired the punch down-blocks for Cisco VG224 Analog Voice Gateways.• Analyzed and provided Call Detail Records (CDR) call logs depending on department requirements.• Administered Security technologies, such as Sophos UTM, web filter, antivirus, and encryption. • Utilized Unidesk application to add and manage application layers on VDI Zero Clients.• Created, updated, and resolved all issues within the current issue tracking system via KBOX. • Offered support on headsets, fax machines, printers, and other peripheral hardware.• Provided assistance on setting up network racks, wall mount racks, and enclosure racks. • Installed, terminated, and dressed CAT5e/CAT6 cables onto the patch panels/enclosures.• Mounted and configured Cisco 1140 series Access Points using Cisco Prime Infrastructure.

Richfield, Minnesota, Us

• Diagnosed hardware/software problems and ensured processes are documented and up-to-date.• Provided recommendations and educational guidance in both technical and non-technical roles. • Troubleshoot PC issues, while increasing work performance and minimizing turnaround time. • Monitored work performance and tracking program to evaluate marketing progress and increase sales.• Refurbished PCs, reset Windows to default factory, and created backup images.

Chicago, Il, Us

• Installed complex hardware/software, applied patches, and monitored all workstation and servers.• Performed root cause analysis of service problems and developed solutions.• Provided support for Cisco/Avaya phones, and resolved issues on Local Area Network.• Performed hands-on experience in Cisco Unified CallManager, Avaya, and punch-down block.• Provided data security, recovery, and backup on a day-to-day basis.

• Installed hardware/software in accordance with standards and operational needs. • Designed local and government projects using Civil 3D applications with minimal supervision. • Hands on experience with construction documentation including blueprints and specifications.• Created and revised Stakeout and Cut-Sheet Data for coordination and excavation

San Antonio, Tx, Us