Stephen L. Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

Austin, Tx, Us

New York, Ny, Us

Sprinklr is the leading social media management platform for the enterprise. * Led the software, devops, QA, and support functions for the Get Satisfaction product through dozens of releases and a few major refactors* Defined, scoped, and prioritized all new features and bug fixes, with inputs from other departments* Managed the Agile process by which our teams delivered new functionality* Reviewed all new proposed architectural changes with the developers to catch problems early* Documented everything from developer environment setup to the server architecture for quicker engineer onboarding, release and rollback commands and procedures, and a ton of production investigation tricks to allow redundancy in the team * Owned deployments and led our devops team in maintaining site uptime to our SLA of 99.9%* Worked out integrations with new customers’ software architects during acquisition and onboarding* Tracked down and diagnosed production issues at all levels of the application stack* Set up Agile workflows for entire eng org with JIRA / Kanban, and dashboards to give visibility on sprint progress and release scheduling to the rest of the company* Managed the contracts and relationships with our 3rd party vendors

Get Satisfaction is a customer community platform for small to medium sized businesses, and was acquired by Sprinklr in April 2015. I grew the QA team here and eventually took on Product Owner responsibilities for the core platform.* Defined and prioritized features for the core platform in support of the front-end client apps, as well as upgrades to address technical debt and infrastructure* Implemented deployment processes in our Continuous Integration environment* Led a cross-functional team of software engineers, devops, and QA in a successful search functionality overhaul in ElasticSearch* Led a team of engineers in building both an internal service and external-facing spam abatement features* Hired and managed the QA Engineering team of six from the ground up* Led the creation of our testing processes and development of our automation tools and strategies* Mentored manual testers in their development of test automation skills* Coordinated testing and deployment efforts between our one QA team and three engineering teams

St Petersburg, Florida, Us

VerticalResponse is a self-service email marketing tool for small to medium sized businesses, and was acquired by Deluxe Corp in 2013. In this role I functioned both as the QA Manager and Scrum Master for the Engineering department.* Managed a team of five on-site and four offshore (Costa Rica and India) QA engineers* Created the plan for and took the team through the first steps on the way to an all-automation future* Developed a plan and began work on a new performance testing infrastructure* Reduced the number of patch releases required from six per quarter to one per quarter* Transitioned our engineering department from Waterfall to Agile* Facilitated sprint planning and daily standups for all teams in a scrum master role* Created a release tracking internal app in Rails to keep the company well informed about all features, fixes, and deployments* Managed the vendor relationships with our outsource and crowd source partners* Translated the biggest needs of the department into user stories for visibility, planning and execution

St Petersburg, Florida, Us

* Led the QA department as it grew from four to nine engineers* Created and implemented a new release process across the Product, Engineering and Ops departments* Set up an efficient protocol for work request handoffs with a feedback loop for our remote QA engineers* Performance tested and helped tune many MySQL queries in our List Management tool* Tested much of the work that allowed us to scale from one to multiple data centers* Introduced a formal QA process for the development life cycle* Tested the work of seven developers at a time, usually on as many separate projects* Used Ruby on Rails to develop multiple internal tools for use by support representatives to resolve common customer issues

San Jose, Ca, Us

I was originally at Macromedia (creator of the once-loved, now-reviled Flash) until it was acquired by Adobe Systems in 2005. * Developed a robust testing harness for performance / stress / reliability testing of the media server, using audio / video streams to identify memory leaks, race conditions, and other types of server failures* Created test applications in Flash and ActionScript 2 and 3, for use by developers and quality engineers* Created a single dashboard to consolidate all of our testing tools and results reporting* Trained new team members on all areas of the product and our testing methodologies* Coordinated the design, development, and testing of the Flash Media Server 2 Management Console between in-house and external contract engineers* Tested new features and qualified Windows and Linux server builds through 3-6 month release cycles* Designed and executed exhaustive test plans for three major components of Breeze Live (turned Adobe Connect) through two major releases: Participants, Polling, and Whiteboard pods* Found and reported about 300 valid bugs within just a few months that would eventually get fixed before the release of Flash MX 2004 (this was software that shipped on a CD - remember those days?)