Stephen L.

Stephen L. Email and Phone Number

Site Reliability Engineer at Rabbet
Stephen L.'s Location
Squamish, British Columbia, Canada, Canada
Stephen L.'s Contact Details
About Stephen L.

Stephen L. is a Site Reliability Engineer at Rabbet. He is proficient in Chinese. Colleagues describe him as "I worked for Stephen at Sprinklr for almost 2 years. Stephen is one of the smartest people I have worked with. He was able to perform multiple responsibilities like QA, Product Management and Team management with great conviction. He had a very sharp and analytical mind with great attention to details. He was an amazing leader whom everyone on the team looked up to and respected. He took a special interest in the personal and professional development of each member of the team. He was always very supportive of the team which motivated me to go the extra mile. I believe Stephen would be a great asset to any team and I would love to work with him again in future.", "I've had the privilege of working with Stephen twice: at VerticalResponse, and then later at GetSatisfaction. At both companies he was always the person I wanted to be working with when it came time to get something tested well. Here are some strengths that come immediately to mind: - He goes so deep in his white-box testing that he's almost like another developer - He can turn from that mindset to black-box testing on a dime, thinking about issues as though he'd never seen the site before - He has an absolutely uncanny ability to figure out exactly where the unexpected problem will be in a release - He cares a lot about solving the workflow and process flaws that lead to bugs, but without any of the pedantry and BS that often accompanies most people who claim to care about such things. When he tells you that something is being done wrong, listen up - he's almost certainly right - He is able to make everyone laugh and lighten up, even in stressful times - He cares a lot about people, and takes his responsibilities to his team to heart - In the rare cases where drudgery is best solution, he never complains. He just drudges. I genuinely can't think of any weaknesses. If I were starting a company tomorrow and it made sense to have a QA team, there is no question I would talk to Stephen first.", and "I worked for Stephen at Sprinklr formerly Get Satisfaction for about 6 years. Stephen is one the best managers I’ve had the opportunity to work for. He is a strong leader and is highly respected by my peers and myself. Stephen is not only great at leading product and engineering initiatives, but he is a great mentor, problem solver and a thoughtful manager who really understands and supports his team. He has a way of getting the team to work really well together and leading the initiative for group feedback and improvements. Stephen is a very dedicated and strong individual who has always taken the initiative to take on many different roles necessary in addition to his current role. Initially Stephen was the QA manager and then expanded his role to engineering manager and product manager. He embodies the leadership skills in all of these areas which is a rare, but amazing thing to see in one individual. I have learned so much from Stephen and not only would I work with him again in a heartbeat, but I hope I have that opportunity to work with Stephen again!"

Stephen L.'s Current Company Details

Site Reliability Engineer at Rabbet
Stephen L. Work Experience Details
  • Rabbet
    Site Reliability Engineer
    Rabbet Jul 2024 - Oct 2024
    Austin, Tx, Us
  • Rabbet
    Director Of Engineering
    Rabbet Oct 2021 - Aug 2024
    Austin, Tx, Us
  • Rabbet
    Software Qa Manager
    Rabbet Jun 2019 - Nov 2021
    Austin, Tx, Us
  • Sprinklr
    Associate Director Product Development
    Sprinklr Apr 2015 - Jun 2017
    New York, Ny, Us
    Sprinklr is the leading social media management platform for the enterprise. * Led the software, devops, QA, and support functions for the Get Satisfaction product through dozens of releases and a few major refactors* Defined, scoped, and prioritized all new features and bug fixes, with inputs from other departments* Managed the Agile process by which our teams delivered new functionality* Reviewed all new proposed architectural changes with the developers to catch problems early* Documented everything from developer environment setup to the server architecture for quicker engineer onboarding, release and rollback commands and procedures, and a ton of production investigation tricks to allow redundancy in the team * Owned deployments and led our devops team in maintaining site uptime to our SLA of 99.9%* Worked out integrations with new customers’ software architects during acquisition and onboarding* Tracked down and diagnosed production issues at all levels of the application stack* Set up Agile workflows for entire eng org with JIRA / Kanban, and dashboards to give visibility on sprint progress and release scheduling to the rest of the company* Managed the contracts and relationships with our 3rd party vendors
  • Get Satisfaction
    Product Owner; Qa Manager
    Get Satisfaction Feb 2011 - Apr 2015
    Get Satisfaction is a customer community platform for small to medium sized businesses, and was acquired by Sprinklr in April 2015. I grew the QA team here and eventually took on Product Owner responsibilities for the core platform.* Defined and prioritized features for the core platform in support of the front-end client apps, as well as upgrades to address technical debt and infrastructure* Implemented deployment processes in our Continuous Integration environment* Led a cross-functional team of software engineers, devops, and QA in a successful search functionality overhaul in ElasticSearch* Led a team of engineers in building both an internal service and external-facing spam abatement features* Hired and managed the QA Engineering team of six from the ground up* Led the creation of our testing processes and development of our automation tools and strategies* Mentored manual testers in their development of test automation skills* Coordinated testing and deployment efforts between our one QA team and three engineering teams
  • Verticalresponse
    Qa Manager; Scrum Master
    Verticalresponse Jan 2010 - Feb 2011
    St Petersburg, Florida, Us
    VerticalResponse is a self-service email marketing tool for small to medium sized businesses, and was acquired by Deluxe Corp in 2013. In this role I functioned both as the QA Manager and Scrum Master for the Engineering department.* Managed a team of five on-site and four offshore (Costa Rica and India) QA engineers* Created the plan for and took the team through the first steps on the way to an all-automation future* Developed a plan and began work on a new performance testing infrastructure* Reduced the number of patch releases required from six per quarter to one per quarter* Transitioned our engineering department from Waterfall to Agile* Facilitated sprint planning and daily standups for all teams in a scrum master role* Created a release tracking internal app in Rails to keep the company well informed about all features, fixes, and deployments* Managed the vendor relationships with our outsource and crowd source partners* Translated the biggest needs of the department into user stories for visibility, planning and execution
  • Verticalresponse
    Senior Qa Engineer
    Verticalresponse Nov 2006 - Dec 2009
    St Petersburg, Florida, Us
    * Led the QA department as it grew from four to nine engineers* Created and implemented a new release process across the Product, Engineering and Ops departments* Set up an efficient protocol for work request handoffs with a feedback loop for our remote QA engineers* Performance tested and helped tune many MySQL queries in our List Management tool* Tested much of the work that allowed us to scale from one to multiple data centers* Introduced a formal QA process for the development life cycle* Tested the work of seven developers at a time, usually on as many separate projects* Used Ruby on Rails to develop multiple internal tools for use by support representatives to resolve common customer issues
  • Adobe Systems
    Quality Engineer
    Adobe Systems May 2003 - Nov 2006
    San Jose, Ca, Us
    I was originally at Macromedia (creator of the once-loved, now-reviled Flash) until it was acquired by Adobe Systems in 2005. * Developed a robust testing harness for performance / stress / reliability testing of the media server, using audio / video streams to identify memory leaks, race conditions, and other types of server failures* Created test applications in Flash and ActionScript 2 and 3, for use by developers and quality engineers* Created a single dashboard to consolidate all of our testing tools and results reporting* Trained new team members on all areas of the product and our testing methodologies* Coordinated the design, development, and testing of the Flash Media Server 2 Management Console between in-house and external contract engineers* Tested new features and qualified Windows and Linux server builds through 3-6 month release cycles* Designed and executed exhaustive test plans for three major components of Breeze Live (turned Adobe Connect) through two major releases: Participants, Polling, and Whiteboard pods* Found and reported about 300 valid bugs within just a few months that would eventually get fixed before the release of Flash MX 2004 (this was software that shipped on a CD - remember those days?)

Stephen L. Skills

Quality Assurance Agile Methodologies Ruby Ruby On Rails Saas Scrum Web Applications Test Driven Development Git Scalability Agile Project Management Product Management Rspec Engineering Management Software Project Management Start Ups User Experience Test Automation Cloud Computing Penetration Testing Unix Software As A Service Software Development Enterprise Software Leadership Software Engineering Jira Mysql Test Management Bash Distributed Team Management Sdlc Amazon Web Services Microservices Data Caching Open Source Elasticsearch Team Management Project Management Devops English French

Stephen L. Education Details

  • University Of California, Berkeley
    University Of California, Berkeley
    Cognitive Science

Frequently Asked Questions about Stephen L.

What is Stephen L.'s role at the current company?

Stephen L.'s current role is Site Reliability Engineer at Rabbet.

What is Stephen L.'s email address?

Stephen L.'s email address is st****@****ail.com

What is Stephen L.'s direct phone number?

Stephen L.'s direct phone number is +191793*****

What schools did Stephen L. attend?

Stephen L. attended University Of California, Berkeley.

What are some of Stephen L.'s interests?

Stephen L. has interest in Languages, Drumming, Rock Climbing, Cycling, Reading, Photography, Dogs, Travel.

What skills is Stephen L. known for?

Stephen L. has skills like Quality Assurance, Agile Methodologies, Ruby, Ruby On Rails, Saas, Scrum, Web Applications, Test Driven Development, Git, Scalability, Agile Project Management, Product Management.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.