• Act as primary contact for questions and special requests, managing critical situations including oversight of critical support issues, point of escalation for customer concerns, and pro-active communication of customer specific information.• Collaborating in close and ongoing partnership with customers and cross-functional teams to ensure timely, quality resolutions that continuously enhance client relations and the customer experience.• Creation of all daily/weekly/monthly dashboards for assigned account or across multiple accounts.• Creation of a central repository for all account contracts, cut-sheets, and critical documents.• Ensure field performance and associated invoices are managed to contract terms.• Liaison with Service Team to manage and remediate chronic/watch list units• Support installation and deployment team as needed by supplying product information sheets, technical documents, etc. to customers.• Facilitate the gathering of information and data consolidation as part of a bid review/RFP process.• Promote productive and positive relationship through on-going open communication including service status reporting, service reviews, support performance reviews and update planning meetings.• Distributing subject matter knowledge of company services and solutions that contributes to the company brand and customer satisfaction• Write content and edit various training videos

Proactively monitored a network of 16k ATM terminals while providing tech support and trouble shooting.Interfaced and monitored third party performance to contractual SLA.Trained and coached new team members to higher performance while providing leadership and guidance across multiple lines of business.Focused on continuous improvement by streamlining process for efficiency.Provided exceptional service by being the voice of the customer.Hosted/led meetings across international teams while fostering interpersonal relationships across cultures to achieve the vision of the team.Managed staff for daily operational improvement.

Edited official correspondence, press releases, resolutions of the General Assembly, Security Council, Economic and Social Council and the Trusteeship Council in order to ensure accuracy, clarity, cohesion, and conformity with United Nations standards, policy, and practice. Worked against tight deadlines; was consistently aware of and respected political sensitivities and cultural differences; consulted and worked extensively with authors and translators to accurately convey their point of view; exercised sound judgment as to the best and most reliable sources of information; ensured factual accuracy and solved terminology issues.Served as Senior Editor from December 2011 – February 2012.

Created and conducted multiple Corporate Culture Seminars/Business Practices Classes (Nissan,Kimberly Clark, Toyota & DTAC)Created and conducted Culture Seminars/Soft Skills Symposiums & Workshops for students planning to pursue graduate degrees in the United States.

Responsible for creating lesson plans, and teaching an average of 25-30 students.Assisted in the development and implementation of the curriculum used at Bangkok Christian College, which resulted in the curriculum being adopted by the Thai Ministry of Education in 2003Assisted in the design and execution of school wide discipline programs, which resulted ina reduction discipline issues and a marked increase in student GPA and parent satisfaction. Created and instituted various moral and social development programs, developed student leadership initiatives, assisted in staff recruitment and development, recruited and assessed potential students, hosted professional development sessions for staff, served as an events planner and assisted in writing school handbooks. Was a member of two Council of International Schools (CIS) committees that helped direct a school through the accreditation process.

Responsible for not only day to day operations, but for also creating an identity for the re-launch of The Roxy as an entertainment venue. This included changes to the physical plant, as well as hiring and training of staff, being a constant presence in the venue, thus generating much needed goodwill in the community, creating and implementing new nightly promotions and aggressively marketing said events using local publications and websites.