▪ Responsible for all aspects of Talent Management governance for a 200+ person organization, including organization design, talent acquisition, performance management, attrition reporting, and general staff data management.▪ Fulfill hiring needs for 12+ executive-level hiring managers across the Momentum Academy district in partnership with the regional HR team.▪ Manage recruiting and planning for 3+ regional career fairs impacting 300+ prospective job seekers across Missouri and Illinois. ▪ Facilitate change management within HR team of 6+ to implement HRIS systems and audit existing staff records following company re-alignment exercises related to Eagle College Preparatory Schools.▪ Design and lead interactive onboarding and orientation sessions for new district staff within two weeks of initial hire date.▪ Implement effective sourcing strategies, conduct interviews, and facilitate offer negotiations throughout the full cycle recruiting process.▪ Foster strong business relationships to effectively source right-fit talent through strategies and solutions.

▪ Provided in-classroom support to more than 30 faculty members and staff specializing in students with behavioral and educational challenges.▪ Ensured that each student progressed academically through enrichment assignments and by adhering to daily activities.▪ Devised confidential strategies for reinforcement materials including the development of individual education plans (IEPs), and behavioral intervention techniques based on an understanding of individual students, their needs, interests, and abilities. ▪ Recognized for relationship-building and leadership talents during the 1st semester of employment.

▪ Successfully recruited top enrollment record of 50+ students through various communication channels and organizations, including face-to-face appointments, direct sourcing, telephone calls, and emails.▪ Obtained student satisfaction by collaborating with departments that served 500+ students.▪ Networked and secured strong relationships to generate and develop future referrals by researching and recommending new sources for candidate recruiting.▪ Achieved efficiency and support throughout the entire admissions process for qualified adult and non-traditional students and ensured that all enrollment paperwork was completed accurately and on time.

▪ Provided customed on-site trainings to 200+ users on a variety of software conversion-related topics including implementation of 360 software to Fortune 500 Global Financial Services Organization users.▪ Educated Executives and staff users on platform knowledge through in-person classroom, one-on-one, virtual, and live meetings; evaluated users' comprehension following each training.▪ Engaged in small group and individual training activities according to users’ unique learning needs.▪ Liaised between end users and a multi-disciplinary Project Management Team of 5+ to prepare deployment schedules, training documents, and technical materials in coordination with leadership and the training team.▪ Achieved high-level proficiency in multiple proprietary systems in 1 month as a Corporate Training Consultant in preparation to present the multi-level training process nationally.

▪ Worked with youth residents including mentoring, instructing, and evaluating their leadership, study, and everyday life skills; residents included displaced, detention, mentally ill, homeless and dually diagnosed youth.▪ Assisted with outside appointments and liaison for residents with outside care teams and guardians.▪ Applied positive reinforcement method to redirect negative behaviors.▪ Mentored and transitioned multiple residents to productive and stable environments, jobs, and households.▪ Assisted with human resources generalist functions and implementation of staff objectives as needed. ▪ Helped manage employee files for approximately 100 employees.▪ Assisted with regulatory, compliance, reporting, and documentation to meet local, state, and federal requirements for a non-profit organization.

▪ Managed daily district employee service operations of the human resources department; including recruiting, on-boarding, and performance management and consulting.▪ Observed policy and provided counseling to district management and staff in all areas of employee relations, including consulting, conflict resolution and disciplinary action.▪ Developed and implemented a new department (HD Connect) within the HR department: HD Connect provided liaison between all district employees and HR department.▪ Increased department effectiveness by resolving employee issues and utilizing applicable employment laws where appropriate. ▪ Collaborated with leadership and all departments within the district to establish and nurture positive working relationships.

▪ Supervised and trained a team of 20 new/current customer service practitioners.▪ Responsible for assessing learning objectives and metrics to provide new performance management criteria, software and policy and procedures for employees. ▪ Effectively trained supervisors on techniques for managing employees.▪ Facilitated in-house management training and various other training programs: presented training information via role playing, simulations and team exercises. ▪ Collaborated with leadership/management team on training needs to improve decision-making process.▪ Developed and delivered a cost-effective learning option to improve the performance of all employees.▪ Implemented an improvement process to focus on employee relations and conflict-resolution. ▪ Monitored team leader incentive and motivational programs.

▪ Trained and coached new and current client representatives. ▪ Planned and led training programs on staff development.▪ Facilitated weekly training meetings to ensure performance standards were being met. ▪ Answered employee questions regarding training and development, and resolved any issues.▪ Conducted daily quality assurance tests and monitoring to comply with federal and state call center regulations.▪ Responsible for full-cycle recruiting for departmental staffing needs. ▪ Identified staff vacancies, recruited, interviewed and selected applicants. ▪ Assisted new employee orientation.▪ Assisted in developing a three-part management training and development program.

▪ HR generalist for collections staff members. ▪ Served as mentor to junior team members.▪ Administered training and initiated employment programs in accordance with company policies and procedures. ▪ Handled employee relations counseling, outplacement counseling, and exit interviewing.▪ Analyzed budget strategies and projections to increase recruitment, retention, and operational performance in the credit/collections department.▪ Implemented a customer-service focus group that assisted in developing benchmarking incentives.▪ Developed and implemented the Job Fair Recruiting process. ▪ Presented new hire orientation for collections staff.▪ Mastered proficiency in benefit and compensation plans.