Answer phones and emails inquiring about service and parts specifically for BMW motorcycles ranging from model year 1970 - presentBook customers for service and greet them when they arrived for their appointments. I also have to prep the service technician for the services needed, as well as create repair orders accurately and make sure that inventory is correct with the needed parts to perform these servicesLight inventory management, as well as purchasing dutiesCorrectly explain services rendered, as well as communicate with customers regarding the progress of their repairs

I am responsible for order entry, as well as planning and forecasting demand to the factory. FOX is an industry leader in vehicle shock absorbers, and as part fo the Powersports division I deal mainly with Moto, UTV, ATV, and snowmobile setups.I am currently being assigned more and more large accounts, whereby it is my duty to help schedule shipments, build quotes, answer questions, and endorse our new products.

Support and maintain California, Hawaii, and Nevada as my customer service territory, at any one time providing assistance to over 600 high end customersFielding incoming calls and emails, answering general inquiries, customers with questions and issuesKeep customers informed of their car's progress through production as well as preparing them for ownership, especially regarding the unique challenge surrounding charging an electric vehicleFacilitating vehicle deliveries as well as collecting correctly filled out and signed paperwork. This entails going over the car completely so that all unique functions are understood.Coordinating with the various stores regarding which cars were shipping and on which daysAide in quality checks of the vehicles, as well as ensuring each vehicle was built to spec and was showroom quality before boarding the truck for final destination and leaving the factoryDiagnose and rectify issues/liaise between the customer and service departmentSupport the sales team by assisting the closing of prospectsBe a product specialist, knowing the car inside and out in order to answer any and all questions, or be able to source any and all answers in a timely manner

Helped with shipping logistics of vehicles, Sales and Marketing inspection of vehicles, Out of State deliveries

I was hired as a basic Lot Attendant, and eventually worked my way into some light vehicel technician duties. I mainly washed cars, but I also manned the tire machine, changed brakes, changed oil, as well as helped build out our MX-5 cup cars (roll cage build, transmission and clutch swaps, etc.) I also (sometimes alone) facilitated and setup all driving school drills and supported the driving instructors on a day to day basis.