Michael Stephenson Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

• Work with network partners serving food to ensure they understand and implement all Food Depository and USDA guidelines. Ensure community pantries are in good standing with the Food Depository. Empower partners with.
• Manage a caseload of 198 Community Pantry and Soup Kitchen sites across Cook County. Conduct annual visits to ensure programs are following guidelines and provide training to optimize pantry performance.
• Maintain accurate reports and assist partners in preparing for audits from Feeding America and USDA.
• Help facilitate the network's transition back to pre-COVID operations. Through active engagement, from August 2021 to January 2023, pre-COVID operations across the network grew from 10% to 98%.

Chicago, Illinois, United States

• 𝘏𝘶𝘣 𝘧𝘰𝘳 𝘯𝘦𝘵𝘸𝘰𝘳𝘬 𝘰𝘧 700+ 𝘧𝘰𝘰𝘥 𝘱𝘢𝘯𝘵𝘳𝘪𝘦𝘴, 𝘴𝘰𝘶𝘱 𝘬𝘪𝘵𝘤𝘩𝘦𝘯𝘴, 𝘢𝘯𝘥 𝘰𝘵𝘩𝘦𝘳 𝘱𝘳𝘰𝘨𝘳𝘢𝘮𝘴 𝘵𝘰 𝘴𝘶𝘱𝘱𝘰𝘳𝘵 𝘶𝘯𝘥𝘦𝘳𝘴𝘦𝘳𝘷𝘦𝘥 𝘤𝘰𝘮𝘮𝘶𝘯𝘪𝘵𝘪𝘦𝘴.Key work partner, sustaining day-to-day operations and services during pandemic, including programing, program.
• Increased older adult food delivery program services from 10 to 300+ people within one year.
• Drove fresh produce delivery van into neighborhoods. Ensured all aspects of delivery were met, including scope of work, deliverables, and time frames by developing and maintaining detailed work plans.
• Delivered groceries to clients efficiently and mitigated personal safety risks from delivery challenges with residents. Educated clients about food and services.
• Developed and improved processes, workflows, and operating practices to execute program goals and outcomes successfully. Updated client lists, organized food preparation, streamlined territory routing.
• Upgraded ability to evaluate program impact, using Excel database to track program data and metrics.

Glenview, IL

• $93.6𝘉 𝘨𝘦𝘯𝘦𝘳𝘢𝘭 𝘮𝘦𝘳𝘤𝘩𝘢𝘯𝘥𝘪𝘴𝘦 𝘳𝘦𝘵𝘢𝘪𝘭𝘦𝘳Delight customers, creating warm and engaging guest experience while representing brand value and improving operating efficiencies.
• Ensured positive customer experience by working efficiently, minimizing guest wait time while maintaining quality service and accuracy.
• Interacted with guests to positively impact the customer experience and resolve concerns rapidly.
• Audited warehouse inventory reliably, guaranteeing counts were correct and fixed errors using inventory control computer device.
• Trained five new employees through job shadowing. Taught computer tools and inventory management processes.

Chicago, IL

• 𝘕𝘢𝘵𝘪𝘰𝘯𝘸𝘪𝘥𝘦 𝘭𝘪𝘵𝘪𝘨𝘢𝘵𝘪𝘰𝘯 𝘭𝘢𝘸 𝘧𝘪𝘳𝘮 𝘴𝘱𝘦𝘤𝘪𝘢𝘭𝘪𝘻𝘪𝘯𝘨 𝘪𝘯 𝘪𝘯𝘴𝘶𝘳𝘢𝘯𝘤𝘦 𝘥𝘦𝘧𝘦𝘯𝘴𝘦 𝘭𝘪𝘵𝘪𝘨𝘢𝘵𝘪𝘰𝘯.Supported lawyers and provided assistance to improve closing process for cases.
• Led workplace organization project, ensuring 500+ digitized case files were complete, accurate, and closed.

Bachelor Of Educational Studies, Gpa: 3.5/4.0

Activities and Societies: Honors: Deans List (5 Semesters); National Society of Collegiate Scholars

Study Abroad Program, Academic History Research Program (Kinder Institute), 4.0/4.0

Activities and Societies: Kinder Institute, Oxford University Study Abroad