Stephenson Viegas Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

I lead & train a team of 10 team members involved in the day-to-day operations of supply chain & cargo transport, dedicated to the UAE market. As part of the leadership team, my core responsibilities include devising market strategies and ensuring they are implemented and adhered to. I work closely to pursue new markets opportunities, customer acquisition, distributor assessments, operational optimisation strategies, etc. Additionally, I also lead cross-selling efforts to pitch our value… Show more I lead & train a team of 10 team members involved in the day-to-day operations of supply chain & cargo transport, dedicated to the UAE market. As part of the leadership team, my core responsibilities include devising market strategies and ensuring they are implemented and adhered to. I work closely to pursue new markets opportunities, customer acquisition, distributor assessments, operational optimisation strategies, etc. Additionally, I also lead cross-selling efforts to pitch our value proposition to key clients, to increase overall sales and profitability, along with effective stakeholder management.Achievements:• Developed a strategic growth plan for the local market & exceeded net sales by over 20% Y-o-Y.• Supervised the profitability of business while mitigating the covid impact of 2020 & early 2021. Also introduced innovative technology to enhance cost reduction of operational expenses. Show less

Dubai, United Arab Emirates

Headed Business development, channel sales, procurement & distribution operations across the UAE & Oman market for the timber trading giant firm while catering to a clientele of traders, stockists & timber distributors. These involved major bulk wood products like hardwoods, softwoods, MDF, Plywood & panel products being supplied from China, Far East, Europe, Africa and India. A key aspect of my role was to review & advise the top management on volumes/prices/grades/origins, via evaluation on… Show more Headed Business development, channel sales, procurement & distribution operations across the UAE & Oman market for the timber trading giant firm while catering to a clientele of traders, stockists & timber distributors. These involved major bulk wood products like hardwoods, softwoods, MDF, Plywood & panel products being supplied from China, Far East, Europe, Africa and India. A key aspect of my role was to review & advise the top management on volumes/prices/grades/origins, via evaluation on Microsoft CRM & related ERP modules.Achievements:• Consistent success on surpassing UAE target revenues of over US $ 50 million in UAE from 2013 till 2017, including a personal accomplishment for target revenue of USD $20 million in 2016.• Inspected the European Pollmeier (supplier) campus in Creuzberg - Thuringia, Germany and concluded a certified study in Beechwood procurement, grading, product & process training. Show less

Mumbai Area, India

Executed client acquisition & retention, lead generation, business development (corporate sales), process mapping & solutioning for the business process outsourcing division. Co-ordinated the complete sales cycle of prospect generation, requirement identification, offering mix, tenders / RFI / RFP’s, negotiations and contractual formalities, streamlining of invoicing and collections. Most projects included application processing, claims processing, service request processing, call center… Show more Executed client acquisition & retention, lead generation, business development (corporate sales), process mapping & solutioning for the business process outsourcing division. Co-ordinated the complete sales cycle of prospect generation, requirement identification, offering mix, tenders / RFI / RFP’s, negotiations and contractual formalities, streamlining of invoicing and collections. Most projects included application processing, claims processing, service request processing, call center management, advisor licensing management, risk management services etc...Achievements:• Oversaw 3i Infotech BPO’s diversified foray into previously unchartered markets of Telecom, Retail, and Education & Logistics sectors. Served as an effective interlink between the Operations team of 3i Infotech BPO & the organization’s clients. Show less

Mumbai

As part of the business development & marketing team, for the Chemicals, Materials & Foods division, I worked on B2B sales, lead generation & pre-sales activities to identify opportunities and gaps in client expectations for India & the Middle East. Reviewing the quality of syndicated research studies published, identifying potential problem areas, and providing guidance to the research team in restructuring the studies. Also played a key role in managing & organizing of event summits like the… Show more As part of the business development & marketing team, for the Chemicals, Materials & Foods division, I worked on B2B sales, lead generation & pre-sales activities to identify opportunities and gaps in client expectations for India & the Middle East. Reviewing the quality of syndicated research studies published, identifying potential problem areas, and providing guidance to the research team in restructuring the studies. Also played a key role in managing & organizing of event summits like the Performance Plastics Summit, Strategic Management & Partnership Summit for Chemicals, GIL 2010, etc.Achievements:• Focused on revenue generation across new potential customers, in markets where Frost & Sullivan lacked visible presence.• Providing valuable inputs on business processes and strategy, standardisation of best practices, and serving as a key link between the client & the project execution team.• Few key projects include research studies on the construction chemicals market in UAE; strategic analysis of the decorative paints market segment for a global major paints manufacturer; techno-economic feasibility & market entry study for a fertilizer manufacturer for various product categories & segments. Show less

Bangalore, Mangalore, Hubli, Mumbai

Handled an interesting marketing research project for the Branding & Marketing Division of the firm, researching the Karnataka market viz,. Bangalore, Mangalore & Hubli & visited these locations on-site. Using marketing tools like SPSS, the project aimed at understanding consumer buying behaviour in the Tile market, along with a census study for relevant product segments. The conclusive findings were later incorporated for major short & long term policy decisions for the company.

Mumbai

Executed the daily operations within a BPO, including back office process handling, customerservice, while aiming to optimise the operation's project specific goals.

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services

Bachelor Of Science - Bs, Chemistry

Activities and Societies: Xavier's Association of Chemistry (XAC Mumbai)

Ssc, Science, Maths, Literature, Social Studies

Was voted as the "Student of the Year for the Batch of 2000", Also been awarded the A+ Grade in various adventure courses held in St..