Stephen Sper Email & Phone Number

Ann Arbor, Michigan, United States

Paris, Fr

Rockford, Mi, Us

Co-founder at Detach Primitive, leading the creation of a four-season retreat in the forest of Rockford, MI. Spearheaded website setup, online booking system implementation, and managed Airbnb profiles for our unique campsites featuring custom structures like tipis, yurts, hobbit homes, and A-frames. Oversaw operations to provide guests with unique, tranquil getaways amidst 50 acres of forest.

Atlanta, Ga, Us

Directed a team of 5 Managers and 45 Individual Contributors in the development of Salesloft's Conversations and Channels products, supporting over 6,000 customers and 150,000 users. Enabled the platform to process 50 million emails, 15 million phone calls, and 1 million video conferencing calls per month.Spearheaded the development and delivery of 7 generative AI-powered features, including AI call coaching, call summary and action item extraction, key moment highlights, automated call follow-up, template creation, and email generation.Led strategic partnerships with third-party AI platforms, enabling the processing of over 2 billion tokens per day.Collaborated extensively across Product, Design, Quality, Sales, Executive, and Go-To-Market teams to drive cross-functional initiatives.Recognized across the organization as a technical expert, regularly engaging with customers and presenting at Revenue Kick Off events as a product authority.Directed a cloud cost efficiency initiative that resulted in savings exceeding $1.2 million annually.

Atlanta, Ga, Us

Responsible for the successful delivery and development of Salesloft's Conversation Intelligence product through managing both Fullstack Software Engineers and Engineering Managers across three Scrum development teams and 25 people.Developed and managed the Engineering Mentorship Program to promote technical excellence and a culture of shared growth by structuring and promoting the program, facilitating mentor-mentee matches, and ensuring ongoing success.

Atlanta, Ga, Us

Founded the Guadalajara software development office and grew the team from 3 to 45+ employees from 2018-2020 as the Mexico Site Lead, successfully fostering and integrating Salesloft’s strong culture across both the U.S. and Mexico offices.Led the Conversation Intelligence teams as the Engineering Manager, growing the team from 3-12 individual contributors, and from 30 customers to more than 1,000.

Led the successful delivery of high-quality SaaS products, reducing the development-to-production cycle from 3 months to 2 weeks by implementing Scrum, and decreasing the number of defects per release by 98% through the implementation of QA best practices and a more structured release process.Rebuilt the rollout process for a new voice recognition Text-to-Speech service, from a 1 month long process to a to a 30 minute process.Served as the technical liaison between a 20-person support team and a 10-person development team, coordinating cross-functional efforts to successfully deliver software and ensure exceptional customer service.Key member of the security team, responsible for developing and implementing healthcare security best practices as well as training all employees. Led SOC2 and HIPAA audits, resulting in successful certification in April 2018 — the first time in 20 years.4PatientCare is a fully-remote, SaaS company that brings more happiness to healthcare by helping doctors acquire new patients, engage existing ones, and gain deep analytical insights using big data analytics and machine learning. It automates many of the mundane tasks that healthcare organizations encounter every day through email, text, postal, social media and the web, pushing the boundaries of engagement and focusing always on how to improve the patient and practice experience for the better.

Partner of head of Operations at Syntric, a bootstrapped nimble communications and technology company with a portfolio of strategic and socially-meaningful projects in the Americas.I'm a passionate evangelist and community organizer. I create and implement technical and strategic solutions in both non-profit and for-profit organizations.

Crowdfunding and grassroots engagement. Digital content creation. Web development and strategy. Open-source software and hardware advocacy. Teaching and mentoring.

Chicago, Illinois, Us

Transitioned from a full stack Java engineer to a client-facing technical consultant at this digital services agency.Engaged with business executives, gathered project requirements, provided recommendations, developed project plans, and led engineering teams in the successful development and implementation of online marketing websites for Fortune 50 companies.

Chicago, Il, Us

Created extensive front-end code for an ISP’s new portal webpage using Java, Spring Boot, Ajax and Javascript interacting with a custom-built CMS.Optimized backend performance using JProfiler and achieved a 40% reduction in page size and a 60% improvement in site speed through JavaScript and CSS compression.Trained and mentored employees in Javascript, JSTL, and Java, onboarding them to the product and team in 2 months.

Grand Rapids, Michigan, Us

Worked closely with a small team (10 employees) to support, maintain, and enhance custom in-house software for the entire sales force. Created, tested, and deployed enhancements and defect fixes to over 700 sales people nation wide. Rewrote large database tier for multiple applications to conform to ANSI SQL requirements.

I produced videos weekly encompassing the experiences that each child had during their time at this adventure summer camp. From hands-on production to editing and burning DVDs, I managed to produce and edit videos and get them into the hands of every camper before they left at the end of the week.