• Directed physical security operations across all Zoom locations worldwide, managing a remote workforce to align with business continuity goals.• Designed and implemented operational plans for opening executive briefing centers in London and San Jose, enhancing sales and client experience.

I spearheaded the development of a strategic roadmap, propelling the maturity of our emerging security program within a high-tech landscape. I aligned security initiatives with broader business goals, overseeing a diverse team of 5 program managers and 100+ personnel across multiple states. My leadership was critical in navigating the complexities of a geographically dispersed organization, driving exceptional team performance and operational coherence.I led the completion of several RFPs, establishing critical functions such as emergency dispatch, investigation management, and intelligence operations, while also founding an investigations program. This program was pivotal in resolving issues related to intellectual property theft, employee misconduct, and threats of workplace violence, thereby enhancing company-wide trust and safety.At my suggestion, we launched a Fusion Center, merging various operational aspects to significantly bolster proactive risk mitigation and operational excellence. My efforts in designing and implementing cutting-edge security technology and infrastructure across new locations markedly strengthened our security posture and organizational resilience.I'm particularly proud of founding a military veterans' employee resource group, growing its membership to over 80 members. This initiative not only fostered a supportive community but also enriched our recruitment strategy, reinforcing Zoox's commitment to inclusivity and valuing veteran contributions.

As Director of the Global Security Operations Center at Facebook, I led the orchestration and strategic oversight of a comprehensive security contract, managing a dedicated team of 10 corporate security managers and 120 security professionals. My role encompassed full operational control over critical security domains, including executive protection, intelligence analysis, and the security dispatch infrastructure.Key accomplishments include:Revitalized an underperforming operation through strong interpersonal, commercial, and account management skills, significantly improving the vendor-client relationship with a focus on trust and collaborative vision.Achieved a 78% improvement in 70+ KPIs within six months through the implementation of program expansions and process innovations, demonstrating a profound impact on operational efficiency and effectiveness.Fostered a culture of engagement, transparency, and customer satisfaction, aligning the security team's practices with industry best principles.Applied a data-driven approach for continuous improvement, working alongside data scientists and engineers to develop performance tracking dashboards, facilitating precise root cause analysis and issue remediation.Managed comprehensive team responsibilities, including finance, recruitment, training, and emergency management, ensuring a holistic approach to security operations.Played a pivotal role in executive decision-making through the preparation and presentation of in-depth analytical reports.Reduced non-billed overtime by 12.9% and cut employee turnover by 13.1% in 2020, evidencing significant operational and workforce management achievements.My leadership at the GSOC was characterized by innovative strategy, operational excellence, and a commitment to cultivating a responsive, highly engaged security team.

In my role as Director of Operations for Facebook Global Security Services, I was entrusted with the comprehensive management of a $100M+ annual security contract, overseeing 1000+ security professionals and 20 managers across eight social media campuses in the San Francisco Bay Area. My leadership was pivotal in enhancing operational efficiency, accountability, and the long-term viability of our security operations.Key achievements include:Developing and implementing integrated security strategies and action plans in close collaboration with key stakeholders, ensuring security measures were seamlessly aligned with corporate objectives.Transforming the vendor-client dynamic from a fragmented to a cohesive, unified approach, significantly improving operational synergy and client satisfaction.Fostering a culture of innovation and inclusivity, valuing diverse perspectives in problem-solving and enhancing team capabilities through mentorship and comprehensive performance evaluations.Ensuring operational resilience and delivering exemplary security services throughout the Covid-19 Pandemic, adapting strategies to meet evolving challenges.Achieving a notable increase in the gross margin of the account by 12.6% between 2019 and 2020 through strategic improvements and efficiency optimizations.My tenure as Director of Operations was marked by a commitment to excellence, strategic foresight, and a hands-on approach to leadership, driving significant advancements in global security operations and contributing to a safer, more secure environment.

As the owner and operator of a vacation rental property, I spearheaded all aspects of its management, demonstrating a comprehensive skill set that spans financial oversight, property maintenance, vendor relations, customer service, and hospitality. My hands-on approach to managing profit and loss, coupled with meticulous attention to facility upkeep, ensured the property not only met but exceeded guest expectations.Key highlights of my role included:Management of P&L, ensuring financial health and operational efficiency of the property.Strategic partnerships with leading vacation rental agencies, optimizing occupancy rates and maximizing profitability while ensuring exceptional guest experiences.Coordination with vendors for timely maintenance and upgrades, enhancing property appeal and guest satisfaction.Providing top-tier customer service and hospitality, creating memorable stays for guests and fostering repeat business and positive reviews.My commitment to excellence in property management and guest services was instrumental in establishing a successful vacation rental business recognized for its quality, comfort, and exceptional service.

At the Santa Clara Police Department, I helped form a pioneering tactical investigative team, harnessing advanced covert surveillance technology to penetrate high-stakes criminal networks. My tenure was marked by extensive collaboration with federal, state, and local agencies, leveraging exceptional teamwork, leadership, and communication to spearhead over 1,000 multi-jurisdictional investigations. This effort resulted in the arrest of 1,200+ individuals involved in organized crime, drug trafficking, homicide, financial crimes, and illegal arms dealings, among others.My investigative acumen was instrumental in the indictment and conviction of 21 members of a complex criminal organization, significantly contributing to a reduction in vehicle burglaries across four northern California counties. Employing a blend of open-source intelligence and privileged information, I adeptly identified and dismantled crime rings, ensuring their prosecution.A highlight of my service included providing counterterrorism support for over 50 stadium events, including the high-profile Super Bowl 50. My role was crucial in safeguarding an area spanning 3 square miles, protecting over 70,000 attendees, demonstrating my capacity to manage critical security operations in highly sensitive and crowded environments.

As the owner and principal photographer of my photography business, I specialized in capturing the essence of weddings, events, and portraits with a keen eye for the memorable and significant moments. Operating independently, I navigated the complexities of managing a successful business, from the meticulous oversight of profit and loss statements to the detailed financial aspects of business operations. My role demanded exceptional organizational skills, including event planning, customer service, and venue logistics coordination, ensuring a seamless experience for clients.Key accomplishments include:Delivering high-quality, personalized photographic services that consistently exceeded client expectations, leading to a strong client referral network and repeat business.Skillfully managing all business operations, demonstrating proficiency in financial management, client relations, and strategic planning.Creating lasting partnerships with businesses and venues, enhancing service delivery and expanding business reach.My commitment to providing impeccable service, combined with my passion for photography, allowed me to create unforgettable experiences for my clients, making each event unique and each portrait a testament to the individual's personality.

In my capacities at the Drill Instructor School and as a Senior Drill Instructor, I spearheaded the development and instruction of a comprehensive leadership training program. This program was specifically tailored for upper management, covering 200+ academic hours on organizational policy, values, administrative skills, supervisory techniques, and inspirational leadership. My role was pivotal in enhancing mission clarity and leadership insight among 50 upper-level management personnel.Key achievements include:The creation and implementation of robust databases to track the movements, accountability, and efficiency of over 1,500 personnel and $5 million worth of equipment, significantly improving operational efficiency.Demonstrated exceptional management skills by supervising 20 lower-management personnel and overseeing the training and management of 1,500 entry-level personnel across nine months and 4,900 training events.Elevated training standards and expectations through the management, training, and evaluation of over 100 management-level personnel. This involved instilling leadership skills, professional development, organizational core values, and comprehensive policies on critical issues such as sexual harassment, substance abuse, equal opportunity, and the effective training of subordinate personnel.These roles underscored my commitment to developing the next generation of military leadership, ensuring they are equipped with the knowledge, skills, and ethical standards required for effective and inspirational leadership.

As a Platoon Sergeant, I led a specialized team of 30 embarkation personnel, overseeing the meticulous management, transportation, and accountability of over $1.25 million in assets. This included both sound reinforcement gear and additional equipment crucial for operational success across more than 700 movements nationwide. My leadership ensured the flawless execution of logistical operations, maintaining the highest standards of accountability and serviceability for all equipment under our care. I also pioneered the development of an advanced inventory database, streamlining the tracking and management processes, which significantly enhanced operational efficiency and readiness. This role honed my capabilities in logistics, team management, and strategic planning, contributing substantially to the operational prowess and mobility of our unit.