Responsible for supporting the organizational effectiveness, performance and talent management for three executives with 1100 teammates within Global Financial Crimes Compliance, Consumer Compliance, Global Wealth & Investment Management Compliance, and Operational Risk teams.

Responsible for the planning and implementation of people processes (performance, compensation, workforce, talent) for three compliance executives with 150 employees within the Corporate Compliance, Enterprise Compliance & Regulatory Relations, and Technology Compliance teams.

Responsible for the people processes (performance, compensation, workforce), organizational effectiveness, and talent management of over 2000 teammates within the Retail, Preferred, and Global Wealth Technology organization.

Global leader in training delivery, supporting technology and operations learning events for 15,000+ associates for 15+ clients in the U.S., London, Hong Kong and Singapore with a 26 member team.•Increased new hire time-to-proficiency for Merchant Operations from 80% proficient at 13 weeks, to 90% proficient at 8 weeks, saving $145,000+.•Increased new hire time-to-proficiency for Lockbox Operations from 50% proficient in 6 weeks, to 95% proficient in 2 weeks, saving $150,000+.•Designed, managed and implemented the ramp-up and readiness of 500+ employees in five start-up sites, resulting in production processing expectations being met on-time and on-budget with the forecasted staff, supporting the credit card and mortgage payment systems conversions.

Learning leader with 40-member team supporting five domestic operations clients in 15 locations with 12,000+ employees.•Increased new hire time-to-proficiency for Financial Center Help Desk from 50% proficient in 15 weeks, to 90% proficient in 8 weeks, saving $200,000+.•Staffed and trained 225-seat Boston, MA call center start-up with six disciplines for Fleet Boston transition (400+ employees).•Staffed and trained 150-seat Atlanta, GA call center start-up with four disciplines for Fleet Boston transition (250+ employees).