- Led user research for eBay's Seller Capital program, focusing on financing literacy for first-time financers and offer marketplace redesign.- Conducted international research in the UK and DE, managing vendors and translations.

- Led user research for Bolt’s merchant experience, including redesign of the merchant’s analytics tools and dashboard.- Launched foundational research into how mid-market and enterprise merchants approach shopper accounts and personalization to inform Bolt’s merchant archetypes. - Unblocked merchant recruitment for research by redefining Bolt’s research recruitment processes in partnership with CS team.

- Led User Research for Compass’s CRM, organizing and executing research strategy on agent communications and organizational tools.- Organized research needs across 14 product teams and 3 researchers.- Mentored 3 junior researchers on conducting research and managing stakeholders.- Coached design partners on running self-service usability research for ad-hoc projects.

- Drove and executed research strategy for product teams supporting merchants on PayPal- Raised awareness of merchant challenges across the company by hosting and moderating quarterly panels with merchants fitting into diverse archetypes. Panels regularly drew 100+ PayPal employees in attendance and received executive praise. - Championed cross team research efforts, increasing accessibility of common insights across the org and reducing duplicate work.- Coached design partners to run their own studies, allowing them to quickly evaluate their work for projects separate from the research roadmap.

- Designed and administered iterative hardware usability studies for across HP’s line of computers and tablets. - Authored one patent and three invention disclosures.- Developed common user experience standards and principles for the reference of the industrial design team.- Redesigned protocols and developed new testing tools used to evaluate HP and competitor keyboards, which resulted in speeding up analysis by 30%.