Execution of all customer-facing business functions to establish and achieve company targets. • Navigated the company through the pandemic period, transitioning to a remote workforce whilst quadrupling sales between 2020 and 2023.• Achieved $18.25MM sales in 2023 (hired a CRO for 2024 onwards).• Manage the Marketing, Customer Support, Services and Success teams in US, Canada and UK.• Established and lead special teams for Strategic Projects and Shared Administrative Services.

Instrumental in reimagining and establishing a new market opportunity for Recollective to pivot into serving the marketing research industry. This entrepreneurial period scaled Recollective from zero to profitability and annual sales exceeding $4MM CAD.• Established the go-to-market strategy and plan (including shifting to a channel sales approach and industry-changing pricing model), defined USPs and sales plays, target customer profiles, website and marketing.• Developed a customer services organization to support a growing base from the ground up, designing all new service and support products. • Took a hands-on approach, personally securing many of our new customers and delivering service to them while we grew the company. Prior to this, I was the Director of Professional Services at Ramius with operational responsibility for all Professional Services with a wide range of additional senior management responsibilities. They include new business development and ongoing customer relationship management, scoping and budgeting for engagements, oversight of planning, design and implementation of customer solutions. I developed the Ramius Online Collaboration Methodology, a structured approach to the design and implementation of online community solutions for Enterprises.Managed SAP’s global Partner-to-Partner Collaboration Network. Designed and implemented solutions for a global SAP Partner Marketplace and Qualification process.Heavily involved in corporate strategy planning, go-to-market planning and new Social Software product development initiatives.

A wide range of senior change management and technical positions for large UK government contracts. My last three roles were:- Requirements Manager and Functional Architect with responsibility for the UK Taxes Modernization Program (a $120m initiative). Delivered requirements for three phases of the project in three months- Business Change Management Lead on UK Taxes Modernization Program with responsibility for organizational change management, communications, business process design and business implementation activities. - Business Change Manager for Governmental Operational Transformation Project with responsibility for managing recovery support teams in UK, identifying and implementing new operation improvement initiatives and project management of data quality improvement initiatives