Stephen Thompson Email and Phone Number
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A senior business leader focused on driving measurable business outcomes through melding of people, processes, KPI’s, data strategy, and execution in support of business operations, analytics, and artificial intelligence. I have proven expertise in process optimization and transformation, business management consulting (PwC), digital transformations, and product management in the financial services, healthcare, and high-tech industries.Highlights from my career include the following:• As CRM / Digital Transformation Process Lead (level 4) for big 4 consulting companies, led numerous successful CRM implementations and upgrades. Implementations focused on automating and optimizing lead & opportunity management pipelines for sales teams for Fortune 500 companies in the high-tech / software industry.• Led team in delivery of an entire master data management system for management of customer data for a leading biotech company. Provided requirements and design of customer information for 11 field sales teams on Salesforce including user acceptance testing, migration to production, and ownership of operational system post-production; under time and budget in nine months for first phase of delivery.• As product manager for a leading cloud vendor for connected data, drafted a go-to-market strategy and three-year roadmap for onboarding and implementation of 20 vendors aimed at providing Data as a Service (DaaS) offering; approved by the board of directors.• Led and completed two Data Strategy projects for Fortune 500 companies, involving data analysis, conceptual model creation, solution recommendations, and implementation steps/timeline proposal aimed at improving process inefficiencies in lead generation and sales pipeline management. Please feel free to contact me at thompson.stephen.r@gmail.com with any thoughts, comments, or questions about my work—I’m always interested in making new professional acquaintances.
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Senior Business ArchitectThe Stem Sep 2024 - PresentLarchmont, New York, Us
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OwnerThompson Business Management Consulting Mar 2021 - PresentThompson Business Management Consulting provides targeted consulting services for companies in the software, life sciences, and finance industries in the areas of master data management (MDM), data governance, CRM / sales process re-engineering, and sales operations. Select accomplishments include:* As Program Owner in the Data & Analytics group for a Fortune 10 insurance carrier, worked with business stakeholders to stand up and manage a new Agile Release Team (ART) dedicated to “legacy data modernization” involving the migration of system of record data from legacy mainframe systems to a new Azure cloud-based environment utilizing a domain-based model that will support a democratized data mesh model. In spite of delays in staffing, was able to mobilize the team in 3 months and successfully lead the team to completion of 85% of all strategic objectives in the first 4 months of operations, which surpassed client expectations considering staffing shortcomings.* As Program Owner for a Core Data Management Informatica Hub implementation for a regional bank, led team in delivery of initial stand up of Informatica MDM Hub v10.4 including onboarding of legacy MISER Solutions | FIS core banking system. Completed implementation on-time while assisting the core banking team in management of customer data and customer-customer and customer-account relationship code mapping & migration for onboarding of new Fiserv DNA core banking system.
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Vice President, Enterprise Party Data ManagementWells Fargo Aug 2018 - Mar 2021San Francisco, California, UsLed a 28-membered team to drive development and implementation of a structured, best-in-class enterprise-wide Party Master Data Management (Party MDM) system, including data definitions, authorized provisioning points, governance processes, technology, and ongoing oversight. One of my main duties was to spearhead all efforts to uncover issues & risks across lines of business and incorporate them into system requirements. I created business use cases that provided direction to key business stakeholders with focus on fulfilling unmet business requirements, such as a useful Search Before Create service. I established partnership with technology to successfully deliver prioritized core Party MDM functionality and foundational Informatica services by utilizing Wells Fargo Agile methodology and setting stage for data source onboarding, integration, and search function services via hybrid agile delivery model.A few of my key accomplishments were:* Drove completion of strategy and co-created three-year build plan with architecture, engineering, and operations teams for implementation of enterprise Party MDM system.* Institutionalized an advisory council encompassing key business and technical stakeholders. Steered team to resolve key data definition issues that enhanced new customer onboarding and achieved approx. $1M savings in unnecessary customer data validation and record resolution work. * Headed prioritization and delivery of use cases for implementation of target state functions; team completed assigned workload under budget by nearly 20%. -
Business Data StrategistSalesforce Jun 2016 - Aug 2018San Francisco, California, UsAs Lead Business Architect of a newly built strategic data solutions advisory team for building new services offerings, organizational capabilities, and partnerships, I improved Salesforce's Master Data Management point of view aimed at supporting cloud-based data management services. Consistently commended for devising prompt, detailed, and customer-specific business value propositions based on detailed data analysis and use of data management best practices.Key accomplishments include:* Led two Fortune 500 Digital Transformation projects companies, involving data analysis, conceptual model, solution recommendations, and implementation steps/timeline proposal designed to (1) align customer lists between sales & service to improve onboarding discrepancies, and (2) clearly define sales vs. service customer records in CRM systems. * 50% reduction in onboarding time by creating onboarding materials for new hires. -
Director, Product Owner For 3Rd Party Reference Data Strategy & OnboardingReltio May 2015 - Jun 2016Redwood Shores, Ca, UsAs product owner of 3 agile teams charged with onboarding and provisioning of Data As A Service (DaaS) within the Reltio platform, onboarded and delivered Lexis Nexis, NTIS’ NPI data set, CMS’ DEA database, and initial offerings of MedProID. Partnered with internal alliances team to build business models and foundations of financial modeling for key partnerships with top-tier B2B account data provider. Formulated a data strategy that set basis for prioritized targeting and onboarding of data providers in healthcare and life sciences domain in 2015 and 2016.Key accomplishments include:* Drafted digital transformation strategy and three-year roadmap for strategic onboarding and implementation of 20 vendors aimed at providing DaaS offerings on Reltio platform; approved by board of directors. * Core contributor in performing business evaluations and contract negotiations with HMS; input provided vendor management team to minimize costs by around 20%. * Expanded go-to-market strategy beyond life sciences vertical to general business vertical in alliance with internal alliances team. -
Principal Solutions Engineer, Data.ComSalesforce.Com Jan 2013 - Apr 2015San Francisco, California, UsSupported team of six sales consultants in promotion of Data.com to Fortune 100 enterprise customers in delivery of sales product demos and custom data analysis of prospective customer data sets. Prepared custom tailored demos and data assessments, involving obtaining and running extracts of customer data from prospect through Data.com product, identifying customer data issues/areas for improving data quality, and delivering summarized assessment of benefits of Data.com to prospect. Ancillary duties included devising numerous training aids to support new hires in completion of Data.com demo training video/script; video and slides demonstrated utilization of Data.com in marketing automation and several internal sales engineering training assets.• Played pivotal role in supporting team of six account executives, that realized 140% of plan in 2014 and 130% of plan in 2015.• Authored key pre-sales customer facing message decks, that significantly cut overall sales cycle time from discovery phase to close by 40-50% on average.• Self-initiated tiger team with two other sales engineers to revamp data assessment process for all Data.com sales engineers aimed at reducing time to completion of data assessment from around five days to one-two days. ◦ Eliminated bottleneck in sales process, that allowed sales representatives to complete maximum deals and contributed to ~$200k-$1+M in additional opportunities closed/quarter per sales representative.
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Senior Manager, Data ManagementGenentech Nov 2003 - Jan 2013South San Francisco, California, UsLed a Commercial Data Management team of 26 in collection, loading, validation, and distribution of sales data for Genentech’s Commercial organization. Served as business owner for customer data to create a master data management (MDM) platform for matching and merging of customer data including (1) Healthcare Organizations, (2) Healthcare Providers, and (3) affiliations between the two, aimed at establishing single source of truth for customer data across organization. I also leveraged customer data to support sales reporting, sales compensation, market analytics, field reimbursement, and compliance. Accomplishments include:• Led delivery of an early version of the Informatica MDM Hub supporting master data management capabilities for 11 field based teams with integration to Salesforce and 9 other data source pertaining to the domains of Healthcare Professional and Healthcare Organization using a party-based domain model.• Served as business owner and practitioner for newly created customer MDM system supporting all post-production enhancement release management and break/fix for ~3 years.• Led negotiations in vendor management for all data services and master data sources in support of master data. Led negotiation of 2 major data service agreements in support of customer and payer data integration. Achieved budget goals for spend in 7 out of 8 total contract renewals. -
Senior ConsultantPricewaterhousecoopers Jun 2000 - Nov 2003GbServed as process lead (Level 4) for digital transformations and CRM implementations for Fortune 500 companies in the high-tech / software industry.* As Training Lead for a customized global Siebel 2000 implementation, successfully planned, budgeted, staffed, and led a team of 25 in the training of 600 sales representatives in 10 sites internationally over a 6-week training delivery period for a major software designer. Successfully coordinated multiple training sessions to occur simultaneously, which greatly reduced overall delivery time. * As Project Manager for a Siebel 7.0 SFA implementation for a pharmaceutical company, successfully planned and executed a series of 5 requirements, process mapping, and design sessions and coordinated support for mobile system integration.* As the Sales, Testing, and Process Lead for an upgrade from Siebel 6.0 to Siebel 7.5.2 for a global aerospace firm, successfully directed a team of 10 in the preparation, gap analysis, testing and migration to production of Siebel for 3 departments and a newly installed Siebel Analytics project. * Led efforts to respond to multiple requests for proposal (RFP) for projects ranging in size from $2-10 MM. Managed several proposal teams competing for SFA and CRM contracts with large life science companies.
Stephen Thompson Skills
Stephen Thompson Education Details
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San Francisco State University, Lam Family College Of BusinessGeneral -
University Of San FranciscoBusiness Management
Frequently Asked Questions about Stephen Thompson
What company does Stephen Thompson work for?
Stephen Thompson works for The Stem
What is Stephen Thompson's role at the current company?
Stephen Thompson's current role is Owner / Founder at Thompson Business Management Consulting.
What is Stephen Thompson's email address?
Stephen Thompson's email address is th****@****ail.com
What is Stephen Thompson's direct phone number?
Stephen Thompson's direct phone number is +165035*****
What schools did Stephen Thompson attend?
Stephen Thompson attended San Francisco State University, Lam Family College Of Business, University Of San Francisco.
What are some of Stephen Thompson's interests?
Stephen Thompson has interest in Collecting Antiques, Exercise, Nascar, Home Improvement, Shooting, Reading, Gourmet Cooking, Sports, The Arts, Golf.
What skills is Stephen Thompson known for?
Stephen Thompson has skills like Requirements Analysis, Master Data Management, Business Analysis, Strategy, Sales Operations, Management, Analysis, Databases, Business Intelligence, Business Process, Integration, Analytics.
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