Stephen Thorley Email & Phone Number

Brisbane City, QLD, AU

Kelvin Grove, Queensland, Australia

2021 - PresentManage a critical facility in Brisbane which also features retail, leisure, commercial, laboratory and medical operations.2019 - 2021Commissioned a uniquely engineered landmark property in Newstead, Brisbane.Transition the building’s original design/concept, into a multi-use development.Facilitated major construction works spanning commercial.

CBD, Brisbane

Charter Hall PortfolioResponsible for managing an A-grade riverfront asset on Eagle St.Promote a strong focus on improving client relationships between tenants, property owners and contractors, which in turn has seen an increase in tenant satisfaction ratings.Maintain building compliance and strengthened health and safety procedures to reduce risk.Analyse.

Brisbane, Australia

Charter Hall Portfolio Responsible for managing 2 x CBD properties & 1 x on the city fringe.

Newstead, Brisbane

Employed by Spring Professional to assist Knight Frank with facilities management cover at multiple sites including properties in Newstead, Bowen Hills and the CBD. Coordinate and engage service providers across all disciplines with in facilities management.

HSBC Global HQ, Canary Wharf

Specifically recruited to analyse the corporate services at HSBC’s global HQ, on behalf of Jones Lang LaSalle and formulate a strategic approach to improve service operations. Coordinated and directed all activities of the largest Front of House team in Europe for Sodexo, as well as a Housekeeping team that serviced 1.1 million sq ft of office space (131.

London, United Kingdom

Due to family commitments, I scaled back my hours for six months and during this period I assisted a colleague from Aston Environmental Services Ltd and their engineering teams on rolling out various construction projects from commercial to residential sites.In order to stay in touch with the corporate services market, I assisted various organisations.

Spire Dunedin Hospital

Managed reception services across multiple buildings, care team administrators within several wards and all housekeeping personnel (both internal and outsourced). Designed and developed the hospital’s housekeeping strategy based on changing needs of the business. Established a strategic relationship with the hospital’s infection control lead in order to.

Sheraton Heathrow Hotel

At Starwood Hotels and Resorts, I managed multiple facets of the business and constantly identified synergies between departments that could be refined in order to enhance the guest experience as well as increase productivity and consistency.As Front Office Manager, my remit included teams such as Reception, Concierge, Duty Managers and Switchboard. In.

Responsible for the daily operation of the Hotel with direct responsibility for Switchboard, Reception, Reservations and Concierge. Responsible for formulating and implementing various policies and procedures. Compiled reports for executive management and head office (including forecasts). Monitored yielding strategies and assisted with the Front Office.

As Assistant Night Manager, I was responsible for the overnight operation of the Hotel with direct responsibility for Reception and Concierge. Audited hotel revenues, reviewed and managed night auditor team performance.556 room property.2 restaurants, 1 bar.Conference facilities for up to 1000 people.

Brisbane, Australia

Responsible for the daily operation of the Hotel with direct responsibility for Switchboard, Reception, Reservations and Concierge. Duties included organising VIP amenities and guest requests prior to their arrival and assisted with recruitment & selection. Experienced the Hotel being sold towards the end of the third quarter in 2000 and then being.

Bachelors, Business - Management

Associate Diploma, Information & Technology