Assist in Energy Management issues with field technicians throughout Siemens Energy Management Systems network.

Collaborate with HVAC Technicians and Electricians to investigate, troubleshoot, and provide solutions to a myriad of issues with regard to Siemens Energy Management System for businesses. Very complex and multidimensional troubleshooting requiring working knowledge of the Siemens EMS Infrastructure with a client, and an in depth understanding of site and device communications

Consult with Nest customers via phone and email to troubleshoot, educate, and create solutions to issueswith regard to the Nest Learning Thermostat, Nest Cam, and Nest Protect products. Strong workingknowledge of internet, telecommunications, wifi, HVAC, app and web related software, and theirinterconnectedness. Consistently able to find solutions to issues and educate the customer by providinginformation and a positive customer service experience even under the most strenuous circumstancesresulting in a consistently high Customer Service Satisfaction Index.Key Achievements:● Consistent One Call Resolution above 95%● Consistent Customer Service Satisfaction Index above 90%● Earned Work From Home status with excellent metrics and indices.KPI

Primary business team lead for client GAF. Generated business development opportunities by searchingfor and engaging businesses with re-roofing, new construction, and maintenance needs.Key Achievements:● Consistently met or surpassed daily, weekly and monthly metrics and goals.● Generated 216 business opportunities totaling 10,800,000 square feet of reroofing, newconstruction and maintenance project bids.

Made outbound phone calls selling phone, Internet, TV services, Hosted Voice, and SIP Trunking (VoiP) to small and medium sized businesses. Managed the entire sales cycle.