Refreshed product name, vision, and roadmap. Defined features, epics, user stories and acceptance criteria for greenfield projects. Participated in SAFe ceremonies, defined PI objectives, and coordinated cross-team dependencies. Performed acceptance testing on all features developed. Team SME for CI/CD automation. Developed user interface design using Figma. Coordinated release plans including communications with users and stakeholders.~ Oversaw 400% YoY increase (15M to 80M+) in volume of claims reviewed by automated system resulting in $1M annual savings to business.~ Delivered 3 new production applications and 3 proof-of-concept projects over 24-month time period.~ Through iterative user feedback, expedited most business-critical claims through system processing, reducing daily delivery timeline by up to 10 hours.~ In November 2023, tasked to establish new product ePrescribe. Performed discovery with third-party vendors, SMEs, and stakeholders. Defined high-level epics and project scope. Partnered with Enterprise Architecture to develop system design artifacts.~ Built and released a Python-based claim de-identification tool to test system using large volumes of PHI production claims in non-PHI lower environments.

Organize and prioritize backlog. Hold trade-off discussions with stakeholders. Document user personas, activities, and tasks during User Story Mapping exercises. Analyze and create database schema. Provide mentoring to team members. Create application mockups using Adobe XD. ~ Streamlined process flow documentation from 145 files to five for improved readability. ~ Automated monthly extract process using a scheduled Alteryx workflow.~ Delivered ad hoc tool for auditing plan drug lists, cutting audit time by up to 85%.

Led clarity sessions with business stakeholders to gather Acceptance Criteria for User Story creation. Facilitated review with developers to refine and estimate User Stories. Developed visual flowcharts of high-level business processes. Created mockup wireframes of application User Interface. Developed SQL for applications and reporting. Wrote and executed Quality Assurance test cases. Performed small development tasks in VBA and C#. ~ Spearheaded initiative to get team access to Alteryx Designer. Responsible for reducing data workflow development time by up to 95%.~ Developed streamlined request intake process using Confluence, Jira and REST APIs.~ Interim Scrum Master for 2 months during Fall 2020.

Project resource specializing in User Acceptance Testing and a Subject Matter Expert in Prime’s pharmacy claim system for client and internal initiatives. Perform stretch role as Workstream Lead responsible for writing and delivering business requirements and overseeing IT development. Provide mentoring to new team members.~ Built RxClaim Security Logicals macro to reduce resource testing hours by 90%.~ Developed and maintain Confluence spaces for team’s knowledge sharing. ~ Led workstreams for three projects in Eligibility and Accumulators capabilities.

Acted as Subject Matter Expert for Prime’s system functionality during implementation and enhancement projects. Specialized in User Acceptance Testing for Claims, Eligibility, and Accumulators capabilities. Knowledgeable in Commercial, Health Insurance Marketplace (HIM) and Medicare lines of business.~ Created and updated over 20 business process and system documents.~ Trained internal partners on new client implementations and system enhancements.

Oversaw creation and ongoing maintenance of Microsoft SharePoint site for three offices. Subject Matter Expert for operations request tool. Specialized in claim financial analysis to provide accurate reserves. Negotiated successful claim settlements. ~ Co-led team of 10 in comprehensive resource library creation for over 20 jurisdictions.~ Analyzed complex project of 3K individual files to reclassify claim data.~ Doubled process efficiency and reduced errors with creation of dynamic spreadsheet calculator.

Managed multi-line claim payment processing. Investigated and analyzed errors to reconcile claim files. Systemized claim files and coordinated with claim case managers. Trained new hires on operational workflows. Provided crucial support to claim hub for maintaining SOX compliance.~ Processed over 300 payment requests in three-month project timeline.~ Standardized 20 individual workflow processes for multi-line business.~ Developed and analyzed weekly, monthly and quarterly reports.

Spearheaded branch operational transition and developed advanced planning platform. Investigated, executed and trained staff on third party vendor solutions. Initiated positive client interactions with timely resolution of high priority issues.~ Transitioned $100M advisory practice to independent brokerage platform.~ Led comprehensive marketing analysis efforts to optimize brand awareness.~ Ensured brokerage operations compliance of 300 investment accounts.

Strategized with clients to establish clear objectives and developed proposals. Supported marketing, sales, operations, payroll and business planning initiatives. Coordinated trading, cash management and account transfers.~ Conducted comprehensive analysis of over 75 fee-based financial plans.~ Oversaw 160 managed-investment accounts.~ Generated and analyzed financial reports for client recommendations.