Responsibilities;- Provide technical product support for Groove, a Salesforce-based sales engagement solution.- Work within a queue-support model with specific targets for client satisfaction, responding to tickets from a global client base in an effective and efficient manner.- Collaborate with Customer Success team to provide additional support for key enterprise clients.

Account management of the high value buyers and sellers on eBay's global platform.Assisting the members via phone, live chat and e-mail support. Resolving disputes for and sourcing items for members.Helping to deliver the 5x experience to the most valued eBay members

As part of the Member 2 Member team (M2M) I am responsible for the prompt and professional handling of any disputes eBay members might have on an hourly basis when Buying or Selling. Prompt resolution is key when in the fast paced world of Buying and Selling on eBay.I handle most members via phone call but also at times communicate with their queries via email.

Primary responsibility was to “win back” any customer/ prospective customer who cancelled their meter installation or cancelled their service during their 14 day “cooling off” period.Undertake 70-100 outbound calls daily to persuade customers to proceed with installation of the meter and/or use of the PrePayPower service through negotiation and the offer of incentives.Cross-checking and verifying customer information in the company CRM system as well as tracking all calls and correspondence.Liaise with other departments to deliver on customer requests.Assist Customer Retention team during busy periods by minimising churn for existing customers.Assist Customer Services team during busy periods by answering inbound customer calls and correspondence in an efficient and timely manner.

- I worked with a portfolio of approximately 40 clients across the telecommunications, financial services and utilities arenas- I was responsible for undertaking outbound calls on behalf of clients in order to collect payment of outstanding customer balances- I also answered inbound correspondence on behalf of key clients in a timely and courteous manner; advising customers of payment options, processing payments and assisting customers in financial distress- I also negotiated with customers on the settlement of outstanding balances based on their personal circumstances, in line with client guidelines and relevant government legislation- I was also responsible for investigating customer disputes which involve understanding the business practices of all BCW key client accounts so as to secure resolution by settlement or other means- I also assisted in the training of new and more junior team members

- Responsibility for all aspects of running the store in the absence of Store Manager- Till operation including trade-ins and returns using cash, gift and credit cards- Customer Service including sales and promotion, particularly pushing trade ins and up-selling high-margin accessories and attachments with hardware sales- Opening and closing the store including cash management, checking opening and closing floats and investigation of till variance and security checks- Driving sales by ensuring staff promote products and initiatives key to GameStop’s business and cross-selling and up-selling across the GameStop product range- Provide in-depth technological expertise across gaming software, online or downloadable products and hardware products including games consoles, MP3 players, internet tablets and laptops as well as associated peripherals and accessories- Training junior members of staff, particularly temporary Christmas staff

- Till Operation including trade-ins and returns using cash, gift and credit cards- Customer Service including sales and promotion, particularly pushing trade ins and up-selling high-margin accessories and attachments with hardware sales - Merchandising of stock on sales floor including walls, flickers and accessory bays- Creation of window displays and merchandising of ‘Coming Soon’ sections- Stock replenishment including processing of stock for the sales floor- Housekeeping and organisation of new and pre-owned stock