• Operational Leadership: Directed store operations, led weekly department meetings, resolved wage and hour issues, and fostered a culture of trust within the team.• Customer Service Enhancement: Retrained staff on operations and focused on the 10 Steps of Service, how to sell wine, increasing positive feedback and customer loyalty.• Strategic Management: Conducted weekly management meetings, analyzing P&Ls and addressing staff concerns for continuous improvement.• Event Coordination: Collaborated with Events Sales Manager on Total Buyouts for special events, ensuring smooth execution.• Inventory & Maintenance: Oversaw bar inventory and facility upkeep to maintain operational efficiency.

• Leadership & Recognition: Led Mimosa Restaurant to achieve USA Today’s 10Best and OpenTable Diners’ Choice awards.• Revenue Growth: Increased monthly sales by 200% within 6 months through targeted digital marketing, staff training, and exceptional customer engagement.• Cost Management: Prime Costs maintained at 57% (31% food/beverage, 26% labor).• Menu & Program Development: Collaborated with Executive Chef on menu creation; introduced "Wine of the Month" and "Cocktail of the Month" programs.• Staff Training & Retention: In depth training and testing at all positions, trained FOH staff on 10-Steps of Service, product knowledge, wine pairing, reduced turnover by 29%.• Inventory & Payroll Oversight: Managed payroll for 65 employees, conducted inventory audits, optimized ordering, and held weekly management meetings to drive efficiency.• Vendor Negotiations: Negotiated with vendors on pricing and volume buying deals to reduce costs, while maintaining the highest quality of products. • Cleanliness and Inspections: Maintained “A” health code rating, including 100%. • Process Improvement: Empowered managers to constantly improve training, processes, procedures, and engage the team for a total team buy-in of the improvement.

• Market Analysis & Strategy: Implemented 'Benchmark 360 Market Analysis' and conducted SWOT assessments to drive strategic decisions and sales initiatives.• Team Development: Trained over 200 sales professionals monthly, promoting continuous improvement through customized training sessions, resulting in additional sales• Reporting: Ran monthly reporting on Google Analytics, AdWords, e-mail marketing, • Digital Advertising Optimization: Enhanced digital ad campaigns, capitalized big data analytics, IP tracking to achieve significant gains in conversion efficiency.

Wrote a how-to manual for international managers on "How to Win in China". The book's focus is on understanding the cultural mindset of their Chinese counterpart. The book discusses the importance of really understanding the cultural mindset and how it was developed. The process outlined can be used for any country. It is a great tool for international managers at all levels—from people on the ground to executives planning their international strategy.

• Brought in over $10 Billion in RFIs and placed over $100 Million in FDI & Trade• Manager on the Korea Tech Preview tradeshow -$300K Budget• Lead Negotiator on a $1Million incentive package to AMD to build chip fab• Worked with “C” and top-level executives at Dell, TI, IBM, AT&T, AMD, Freescale, EDS, Sun, Toppin, Conoco/Phillips, Walmart, Lockheed Martin• Arranged visits for the UN Ambassador from Republic of Korea, 2 Governors, 3 mayors, and dozens of governmental delegations to US companieshttp://www.bizjournals.com/dallas/stories/2007/12/24/story8.html?page=allhttp://jonarnold-analyst.blogspot.com/2008/11/next-stop-dallas-and-korean-tech.aspxhttp://jonarnold-analyst.blogspot.com/2008/11/korea-tech-preview-day-2.aspxhttp://www.wtcno.org/bulletin/2006/litb0906.htm#KOREAN_TRADE_AGENCY_ASSISTS_U.S._BUSINESSES_ (First show was called TechTen in 2006).

Focus on coaching and seminars on how to develop a company's China team for Contract Negotiations, Market Entry, and Improving and Maintaining their current China operations.Additionally, we help clients build up their brand while lowering their costs by providing services focused on bringing the Voice of the Customer back to the company through a variety of services, such as mystery shops, customer services and business processing centers, and web and social marketing.

Partner in the Import and Wholesale business. We imported bath products from Europe and China and sold them to national and local retail outlets. Created our own brand of bath and gardening equipment that we sourced out of China and sold to national retail outlets. Also managed two sales representatives—New York and Montréal, Canada. Developed major accounts—Linens-N-Things; Collections, Etc. and Chiasso.

General Manager of a $1 Million store where I turned the store around and increased sales by 12%. Created and implemented two programs for labor management and inventory control that resulted in cutting the store's labor cost by 18%. Also achieved the highest employee morale scores at three different stores while increasing sales via special promotions and selling techniques.