Stephen Udegbunam Email & Phone Number

Paris, Fr

Paris, Île-De-France, France

Leading a fantastic team of 30 persistent, passionate and happy BDRs & 3 results-driven Team Leads across our various offices in France: Paris, Lyon, Marseille, Nice, Montpellier, Sophia-Antipolis, Strasbourg & Toulouse.Promoting meritocracy, audacity and creating an environment in which great ideas are happening, and in which personal efforts & achievements are recognized and rewarded. We help U.S. businesses maximize the financial benefits they receive from Employee Retention Credit, R&D Tax Credits, Reverse Sales & Use Tax Audits, and other tax incentives.Industries we specialize in include manufacturing, software and technology, hospitality, construction, life science, medical, Assisted Reproductive Technology, energy, agriculture, food and beverage, and numerous others.

Full Remote

The Seller Support center is the primary interface between Back Market and the sellers on the Back Market platform. We're responsible for providing timely and accurate operational support to sellers on the Back Market platform, including the appropriate escalation of Sellers' issues.

Paris Area, France

Client Management: Drove full-cycle account management, focusing on understanding client needs and delivering tailored solutions that consistently exceeded targets and expectations. Solution Provision: Provided clients with customized bus reservation solutions, managing supplier contracts and ensuring alignment with client budgets and preferences.Service Excellence: Managed invoicing, payment processing, and overdue accounts with a strong emphasis on maintaining client satisfaction and resolving issues efficiently.Performance Metrics: Achieved GOAT status for 4 consecutive quarters with 120%-300% quota attainment by prioritizing client needs and ensuring high levels of service and support.

Paris Area, France

Initially managed a global portfolio of around 100 e-commerce sellers from Europe and the US.Promoted to manage 20 key accounts, with a portfolio valued at €10 million, with each accountgenerating approximately €2 million annually.Utilized strategies such as constant follow-up, high availability, gathering client feedback, data-driven insights, and proactive issue resolution, all of which strengthened relationships, improvedsatisfaction, and boosted revenue.Achieved strong cross-selling success by helping e-commerce merchants expand into newcountries, including providing support with online store translations.Initiated and led the launch of "Teezily Translation," a service that helped global sellers enter newEuropean markets by overcoming language barriers, significantly boosting cross-market sales.Retained all key sellers through personalized support, customized growth strategies, and accountsegmentation.Developed and ran customized sales competitions, offering prizes such as trips to Malta or KualaLumpur for top sellers, which motivated participation and increased sales.————-**HEAD OF TRANSLATION SERVICE** - [Teezily Translations](https://translations.teezily.com/users/sign_in)In addition to my account management role, I initiated and led the company's translation service to assist our global partners (sellers) in cross-selling across different EU markets without facing language barriers.I managed all our sellers' contents and translation needs and proofread translations to ensure they were error-free. I personally created contents and proofread in English, French, and German, and coordinated with native speakers to proofread in other languages we handle (Dutch, Italian, Spanish, Portuguese, Danish, Swedish, Norwegian, Finnish, Greek, and Polish).

Paris Area, France

Teezily is an online platform that enables e-commerce entrepreneurs to create campaigns in order to sell custom apparels.- Global Business Development - Market analysis- Customer acquisition and prospecting: identification of leads and analysis of customer needsTransmission of customer needs to the production and technical teams (directly in liaison with the founders)Customer service in 3 languages: English, French and German

Master Of Science (M.Sc.), International Business

IÉSEG School of Management is one of the top Business Schools in France, ranked 7th in France and 21st in the world according to Financial.

Business German, Wirtschaftsdeutsch

The "Institut für Internationale Kommunikation - IIK Düsseldorf e. V." (Translation: Institute for International Communication.

Bachelor Of Arts (B.A.), Foreign Languages And Literary Studies (German And French)

Activities and Societies: Provost Faculty of Arts Student's Association FASA

Language Immersion Programme, French