Steve Heller Email & Phone Number

Oak Park, Il, Us

Oak Park, Il

With a hiatus from April 1 through August 31, 2010, while working for the US Census, and quite a bit of time before and after the Census devoted to family issues and work on the house.

Chicago, Il

Performed quality assurance review on outgoing and incoming census materials. Investigated selected cases to verify that correct procedures were followed. Trained and mentored fellow QA section workers on Census software and investigative techniques. Maintained records of QA section progress. Redesigned scheduling methodology for Questionnaire Assistance Center couriers, increasing productivity by 50+%.

Glenview, Il

ICFA: International trade association for the ICF industry. Introduced professional management and governance to the Association by rationalizing multiple databases, instituting written procedures, updating office systems, and modernizing technology. Identified and resolved compliance and tax issues ignored by previous management. Updated Officer/Director selection process to insure Board diversity and turnover. Increased ICF industry-specific programs and services, including new outreach presentations and AIA/CES program for members. Led team effort that improved Annual Conference pricing structure, added focused, relavant, content, and increased sponsorships, resulting in 2008 Conference achieving record net income despite poor economy. Discovered, documented and reported mismanagement and embezzlement by past staff that had rendered ICFA insolvent. Kept ICFA going to mid-2009, despite ongoing cash-flow shortage. When it was clear that ICFA could not continue operating independently, (industry was 75% oriented to residential consturction) supported management consolidation with two related-industry associations and worked to make transition as smooth and efficient as possible.

Washington Dc And Mount Prospect, Il

USBIC: National manufacturing and trade policy policy advocacy association and research foundation. Rebuilt USBIC membership systems, and increased membership by 20% during initial year. Assumed substantial additional management responsibilities in second year for DC office infrastructure, systems and administration, meeting planning and management for both Washington and Chicago meetings. Presented USBIC research information and public policy positions to business, labor, government, community and grassroots manufacturing meetings and conferences throughout US.

Chicago, Il

RMTC: Non-profit workforce development intermediary serving community-based and community-college manufacturing training providers. Managed by Loyola University Chicago Center for Urban Research & Learning/Policy Research Action Group. Developed strategy and financial reporting tools for RMTC and facilitated Board decision-making process for membership criteria and collaborative identity. Built ground-breaking relationships between representatives of community-based workforce development organizations and employer associations to identify areas of common interest for information exchange, programming and advocacy.

Chicago, Il And Indianapolis, In

PII: Regional trade association affiliated with Printing Industries of America and Graphic Arts Technical Foundation. Led PII—and numerous related organizations, including two national associations—as President and CEO (also serving as Chief Marketing Officer) responsible for governance, planning, budgeting, marketing, management and co-ordination of its programs, services, twenty-five staff, functions, meetings and systems, serving a total of over 1,500 member firms and with combined annual budgets in excess of $15 million. Maintained membership numbers and financial stability in a time of significant industry change and consolidation by broadening and diversifying organizational base and by increasing non-dues revenue—including management fees, event registrations and sponsorships, publication advertising, and state training grants—from under 20% to over 30% of annual operating budget. Transformed staff of “independent operators” into a focused team, saving over $200,000 per year, while increasing services related to member priorities—workforce development and government affairs—identified in strategic planning. Served as primary spokesman and media contact for the Association and the area printing industry at public hearings, meetings, conferences, trade shows, member open-houses and with civic or community organizations. Consulted with principals, management, and supervisors from hundreds of member firms on financial management, human resources, marketing and production management issues, including company valuation, mergers & acquisitions, labor relations, organizational effectiveness, and management/ownership succession.

1986-1988: General Manager (Deputy Chief Staff Executive),1983-1986: Director of Management Services (business services), 1982-1986: Executive Director, Printing Industry of Indiana (geographic sub-unit), 1979-1983: Executive Director, Master Printers Association (human resource services)

Mba, Marketing, Finance

Activities and Societies: Dean's List 1980-1981

Ba, History

Activities and Societies: Dean's List, 1969-1970 Social Science Collegiate Division Student Council, 1970-1971