Stephen Vieau Email & Phone Number

Puyallup, WA, US

Seatac, Washington, United States

Performed Moves, Adds, and Changes for multiple critical Air traffic control sites and FAA regional offices in the northwest mountain region and the California LAX complex. Maintenance of routes, DID’s, Vectors, and Avaya G4X0 switches for the FAA telephone system.Installation, upgrade, maintenance of key telephony systems, switch gear, phones, and e911.

San Antonio, Texas Area

Provide support for SIP / VOIP infrastructure while maintaining legacy TDM environmentsManage ARS and AAR patterns for outbound callsLinux administration of Avaya systems, such as CMS, Avaya Proactive contact 5.x, and session managerSystems integration on Avaya GearDesign and Implementation of new systems and equipmentPerform Capacity PlanningTroubleshoot.

San Antonio, Texas Area

Tempe AZ

Provide support and scripted solutions to highly customized RHEL scripted dialing environment Migrated telecom scripts and applications to supported standards. Documented changes and created process documents for scripting involved in multiple site servers and data pulls. Diagnosed large call center stress issues with WAN connectivity with network.

Managed upgrades of RHEL, HP-UX, and Solaris servers to SFTP and Web services. Worked with network security firewall team to devise a more secure method of NFS mounting a telecom web server over the WAN.Assisted in supporting RHEL, Solaris, HP-UX, and windows telecom servers in a heavily secured environment.Worked with vendors to troubleshoot network and.

Created new BASH processes and scripts for customer list processing with AS400 and client / server applicationsBeta tested Proactive Contact versions 4.1.2, 4.2, and 5.0 with Avaya Development.Awarded “Call Center Idol” for assisting other call centers with issues by the Avaya PDS user's group. Updated trunk groups, Vectors, VDN’s, Hunt Groups, extensions.

Installed, configured, and tested the Avaya Servers and network solutions to contact centers globally.Expert in integrating servers in a datacenter environment with networks, PBX, Telephony CTI, and customer firewall and router infrastructure. Worked with customers virtually via web meeting and in personal contact to provide customer excellence and.

Tested and built executable programs in oracle power builder. QA test of weigh systems software and hardware. Design patch releases and testing with systems software

worked with Recycle teams and box plant teams on software for the business

Certification, Avaya Dialer Command Line Coursework And Avaya Telecom Classwork

Activities and Societies: Completed Avaya coursework on proactive contact. Proficiant in training operations for new call center staff.

Diploma