Maintains Microsoft Entra, On-Premise Active Directory.Maintains On-Premise Exchange, O365 Exchange environment.Administration of virtual server environment using Nutanix, VMware.Monthly after hours server patching, emergency patching when required.Configure and deploy applications, updates, operating systems to new and existing systems (PDQ, SCCM, Intune, GPO)Hardware and Software Implementation, Configuration, and Support for various Cisco, Meraki, VPN, Network appliances.Configuration and Administration of Microsoft Intune, Autopilot.Monitoring of all systems using network monitoring software and be available to respond to reported issues which on occasion fall outside of regular business hours that follow a 7 day on call schedule.Monitors security events for Email, Web environment. As well O365, Defender, Purview, Proofpoint. Maintain support levels for related system issues via internal task/project tracking system(s).Maintains SQL, SharePoint 2016 & 2019 server environment.Training new Systems Engineers.Configuration and maintain MDM, VOIP Calling & Conferencing systems. (Webex, Microsoft Teams)Implement Infrastructure for new company locations.Support Help desk in escalated issues.Maintain print server and cloud printer environment. Provide project timelines and documentation.Create and enhance documentation for processes. Maintain and enhance all areas of technology where possible.

Positioned as Systems Engineer for Lincoln Harris prior to merge with Lincoln Property Company.Administration of internal virtual server environment using Nutanix, VMware.Maintain On-Premise Active Directory.Monitoring of all systems using network monitoring software and be available to respond to reported issues which on occasion fall outside of regular business hours.Maintains SQL, SharePoint 2016 & 2019 server environment.Configure deploy applications and updates to existing applications, software, and operating systems. (PDQ, SCCM, GPO)Implementation of network architecture and system infrastructure.Monitor and escalate security and events for all systems and infrastructure.Maintain support levels for related system issues via internal task/project tracking system(s).Monitors and maintains the on-premise exchange environment. Support VOIP Calling & Conferencing systems.Administration of MDM environment Monitor and maintain email and web security.Assist and setup Infrastructure for new company locations.Assist Help desk in escalated issues. Maintain print server and cloud printer environment.

Oversight for all technicians in the Enterprise Command Center. Technical proficiency supporting servers (Windows & UNIX), and network devices in an enterprise NOC environment.Responsible for the availability of all production systems, and acting as a single point of contact for outages. This includes establishing conference bridges, escalating and coordinating resources, communicating outage details and resolution status, and maintaining detailed logging of resolution activities.Provides technical problem resolution in a Tier 1/2/3 environment. Builds and maintains thorough, detailed knowledge of organization, services, and/or products supported by the department.Responsible for meeting Service Level Agreements and standards agreed to with management.Ensures smooth operation of the facility, and that issues are resolved quickly and efficiently in all functional areas.Creates and distributes daily availability reports to senior IT management that track problem status and resolution.Proven ability to document and maintain stringent change management controls over the IT environmentManage operations, strategic planning, dispatch and user services, including troubleshooting, device status and IT infrastructure restoration.Manage department adherence to BAE SYSTEMS’s Incident & Change Management process.Continue to maintain all systems administrator responsibilities.

Monitors server and network outages within NOC environment using CA monitoring tools, DSView, Rackwise, IDRAC and other various tools.Escalation and resolution of outages to the appropriate teams and resources. Repair and configuration of Windows Server 2003 – 2016.Provide Server support for requests such as file and server access, software support, data migration, access reporting.Upgrading physical and virtual server resources such as CPU, storage, memory.Assist with replacing physical server hardware. Assisting IT Service Manager in all network and server outages within the company.Provide tier two server support for 150+ locations including two data centers.Provide surge support for service desk under high call volume if needed. Sets up, runs diagnostic tests, reacts appropriately to the outage notifications, and reports errors or machine malfunctions as required.Ensuring successful enterprise backups within CommVault. Installing backup configuration on windows servers. Operates peripheral equipment to perform such operations as tape-to-printer.

Responsible for providing technical support to customers via Phone Systems, Live Chat, Self Service TicketingEnsure to provide excellent problem solving and technical support skills to assist in resolving end user’s issues, including but not limited to repairing applications and computers. Assisting software and computer setup, and installations for laptops and desktops (Windows 7-10)Responsible for handling and assisting with higher and more complex issues.Resolve and troubleshoot tickets within all service desk queues.Maintain a daily backlog average of 50+ Tickets.Update and maintain user accounts in Active Directory, Access Request, NetIQ, Remedy, Vasco, Building guest network accounts, PeopleSoft.Create and maintain Blackberry UEM accounts for company cell phones. (IPhone and Android)Assist Suppliers with Certificate renewals.Successfully assist team to resolve higher end issues.Notify Enterprise Command Center (NOC) of network and server systemic outages.

Responsible for the overall inventory of the ambulances and company vehicles. Restocking the required amounts of various pharmaceuticals and narcotics used by Paramedic crews.Maintain, Repair and Replace ambulance and patient equipment. Respond to 911 calls to assist paramedic crew emergency if needed. Travel to Hospitals in Mecklenburg County to retrieve left behind supplies.Clean and maintain medical warehouse and ambulance bay.Assist with all company events and building needs. Supported Democratic National Convention by supplying support and supplies for company and paramedic crews. Safety Committee member to enhance over all safety for employees and company.