Stephen Wall Email & Phone Number

Greater New York City Area

• Service Portfolio Manager responsible for leading & managing the aspects of the WCM Information Technology Service Portfolio, including all projects & operational activities/investments associated with the portfolio’s services throughout the lifecycle. Responsible for strategic road-mapping & prioritization, governance processes, service performance tracking & reviews, risk identification & mitigation, reallocation of resources, new services, cross-service dependency mapping, voice of the… Show more • Service Portfolio Manager responsible for leading & managing the aspects of the WCM Information Technology Service Portfolio, including all projects & operational activities/investments associated with the portfolio’s services throughout the lifecycle. Responsible for strategic road-mapping & prioritization, governance processes, service performance tracking & reviews, risk identification & mitigation, reallocation of resources, new services, cross-service dependency mapping, voice of the customer service incorporation, oversight of services documentation, change and support management, and ensuring effective key stakeholder service communications. (August 2022 - Present)•PMO Sr. Project Manager leading and managing a large scale Cornell Experience Modernization Initiative to unify and improve the technology systems, digital experiences/journeys, processes, data quality, governance, communications, and tools used to support and integrate administrative services including human resources, finance, budget, student services, research and institutional advancement. (March 2024 - Present)•PMO Sr. Project Manager leading and managing multiple SAP (HR/Finance) and Power BI Data Visualization technology improvement initiatives along with PMO/QA tools, processes, procedures, metrics, dashboards in support of the US and Qatar. (SDLC, Agile, Hybrid, ITIL - Power BI, MS Project, ServiceNow, SharePoint, Jira) (Dec 2018 - Aug 2022) Show less

New York, Ny

● Led and improved multiple complex Data Office/PMO/QA initiatives, workflows, and processes including a CCAR 14Q Comprehensive Capital Analysis and Review (CCAR) Federal Reserve 14Q regulatory complex system, application, data mapping, data quality, and financial reporting and workflow requirement, a Mortgage Forwarding Business/IT outsourcing initiative, an Informatica Master Data Management (MDM) application and data quality enhancement integration, and a Lease Accounting reporting project… Show more ● Led and improved multiple complex Data Office/PMO/QA initiatives, workflows, and processes including a CCAR 14Q Comprehensive Capital Analysis and Review (CCAR) Federal Reserve 14Q regulatory complex system, application, data mapping, data quality, and financial reporting and workflow requirement, a Mortgage Forwarding Business/IT outsourcing initiative, an Informatica Master Data Management (MDM) application and data quality enhancement integration, and a Lease Accounting reporting project to address Accounting Standard 842 principles along with associated changes/contracts for CIT Bank with internal and subcontracted teams (50+ teams, Financial Sector – SDLC, Agile, HPQC, TFS, Jira, MS SharePoint, ServiceNow, MS Project, HPQC) Show less

Englewood, Florida

Leadership oversight in support of a small company's startup, web development initiative, and associated sub-projects.

Boca Raton, Florida

● Led a Jim Moran Family Enterprises IT Service Catalog Application Integration Transformation Program to provide cost transparency across IT Business Services and consumption to enable strategic decision making and active management of IT spend in an Agile iterative fashion for a diversified $14B Automotive Corporation. (SDLC/Agile)● Led a JMFE DataPower Architectural Project to design a strategic enterprise architecture recommendation and road map with an emphasis on automation of code… Show more ● Led a Jim Moran Family Enterprises IT Service Catalog Application Integration Transformation Program to provide cost transparency across IT Business Services and consumption to enable strategic decision making and active management of IT spend in an Agile iterative fashion for a diversified $14B Automotive Corporation. (SDLC/Agile)● Led a JMFE DataPower Architectural Project to design a strategic enterprise architecture recommendation and road map with an emphasis on automation of code deployments, virtualization leverage, and improved security. ● Led a JMFE Corporate Archiving Solution to provide a collections management system to catalog, organize, research, and keep track of corporate physical and digital assets Show less

Greater New York City Area

• Directed, improved, an expedited an audit compliant and complex multinational application migration merger initiative and associated changes/contracts for CIT Bank & Nacco Rail end users ($50 billion+) with internal and subcontracted teams in France, Germany, UK, India, and the US. (50+ team, Financial/Transportation Sector – Rail, SDLC, Waterfall, HPQC, ServiceNow, MS SharePoint, HPQC)

Brooklyn, Ny

● Replaced the Program Director to lead and improve the design, planning, procurement, construction, staging, installation/cutover, configuration, test, compliance, and transformation of a complex mission critical NYPD/FDNY Emergency Radio System/e9-1-1 Center resulting in significant improvements in the program infrastructure quality, project schedule, vendor performance, product shortages, contractual deliverables, customer satisfaction, and overall financials. Also owned Complex/Political… Show more ● Replaced the Program Director to lead and improve the design, planning, procurement, construction, staging, installation/cutover, configuration, test, compliance, and transformation of a complex mission critical NYPD/FDNY Emergency Radio System/e9-1-1 Center resulting in significant improvements in the program infrastructure quality, project schedule, vendor performance, product shortages, contractual deliverables, customer satisfaction, and overall financials. Also owned Complex/Political Ops/Dispatch/CAD Call Center Architecture, Facility, Staging, Networking, Consoles, Migrations, Site Facility Retrofits, Releases/Resiliency, Assets, Contracts, & Compliance. (ASTRO 25 M3, Motorola MCC7500, MoSCAD, Audio/Microwave Transport, Conventional/LTE ) (100+ team supervised, $100M+ program – RUP)● Program Advisor for enormous RFP responses, PMO consultations, and Project Direction to MSI NYC and MSI St. Louis Public Safety/Sector teams in provisioning and implementing mission critical products and services for new command centers resulting in superior proposal/pre-sales replies and significantly improved turn-around times for one off project implementations having issues prior to my arrival. ($180M+ initiative) Show less

New York City Metropolitan Area

Directed highly successful and varied large scale IT initiatives (infrastructure, server migration, office moves, build outs, networking, end user computing, application, break/fix, and service support deployments) for IBM customers with an emphasis on contract and change management, schedule timeliness, staffing, vendor, and subcontractor team productivity, value added inspections, measurable scope delivery, financials attainment, effective communications, and continuous quality improvement… Show more Directed highly successful and varied large scale IT initiatives (infrastructure, server migration, office moves, build outs, networking, end user computing, application, break/fix, and service support deployments) for IBM customers with an emphasis on contract and change management, schedule timeliness, staffing, vendor, and subcontractor team productivity, value added inspections, measurable scope delivery, financials attainment, effective communications, and continuous quality improvement. ($600 Million grand total, $120 Million max, 8-100+ sized teams)Led domestic/global IT and Project quality, risk, and major change assessments, critical project reviews, business, and legal inspections with senior management/PMOs on highly complex, high dollar, high volume customer contracts that resulted in millions of dollars of risk reductions, project, product, and service performance improvements and tangible quality metrics that met or exceeded audit requirements and financial targets for both IBM and IBM customers in the Financial Services (Brokerage, Banking, and Insurance), Transportation, Travel, and Public Safety Sectors. ($377 Million grand total)Designed, built, staffed, managed, and mentored expansive, highly productive and diverse internal/external global teams, vendors, suppliers while meeting and exceeding stakeholder deadlines, contractual, policy, regulatory requirements, and financial targets in North America, EMEA, and AP.Strategically adapted to constantly evolving IT Hardware, Software, and Services technology that resulted in improved profitability, cash flow, oversight, stakeholder satisfaction, and overall business results.Stabilized or continuously improved problematic IT engagements, captured lessons learned, and established better processes, procedures, workflows, and reporting methods.(PMI PMP, RUP, RPM, ITIL, Lean-Six Sigma, SDLC Waterfall, MS Project, MS Office, COTS, Custom) Show less

Greater New York City Area

Project Manager – Supported IT transformations to 60k end users for Financial Services clients. 01/88-08/89 Regional Technical Specialist – Supported 30+ field techs and 60k brokerage house end users. 01/87-12/87Field Engineer - Wall Street – Performed End User/Computer Room Equipment Repairs. 01/86-12/86

Education record

Activities and Societies: Fairleigh Dickinson University, Total credits = 50, GPA: 3.5/4.0

Aos Degree, Electronic Circuits And Systems, 3.99/4.00 Gpa - Class Valedictorian - Summa Cum Laude

Activities and Societies: IEEE AT&T Scholarship/Award for Valedictorian