Stephen Wall Email & Phone Number

Purchase, Ny, Us

• Design solutions for merged or acquired companies to work with the Mastercard network.• Provide strategic technical direction on highly complex network projects or activities involving the selection and recommendation of design approach and systems technology• Manage several projects pertaining to data center and security applications inclusive of but not limited to; production data centers, wide area networking, mergers & acquisitions, and network roadmaps.• Research and develop innovative solutions around global unified network solutions and future technologies; Support supplier and vendor management including potential evaluation and selection of new products.• Provide fourth level support to the Operations Command Center; investigation, troubleshooting and resolving network communications and operations problems impacting customer, backbone access, or performance on a global basis.

Melbourne, Florida, Us

• Subject matter expert on routing/switching, high-reliability network design, QoS, BGP troubleshooting, network monitoring tools, and multi-VRF implementations.• Reduced monthly SLA penalty numbers from $30,000 to $3,000 by helping to reduce backlogs of 750+ change requests and 480+ disconnect orders, increasing on time percentage from 29% to 90%.• Key contributor in the MFN2 Telco Cost Optimization project, which competed for the L3Harris e3/Quality cost-savings award.• Migrated 110+ DNS state agency zones to MFN-2, additionally troubleshooting all operational DNS zone issues.• Lead 20+ state agency sessions to establish designs, configurations, and diagrams that met customer network expectations.• Influenced and presented 15+ process improvement suggestions leading to updated network solutions and process drive.• Constructed automation script solution to crossmatch MFN-2 production data, lowering manual hours by 80%.• Validated integrity of network data through monthly audits for QoS policing/shaping, VRF discrepancies, and more.

Melbourne, Florida, Us

• Served as an escalation and on-call POC to a large 24x7x365 NOC, for all operational high-level network and tool issues.• Supported 156 Florida state agencies under the MFN2 program, installing routers, performing quality assurance procedures, creating configurations, and migrating 13,000+ services on a 4,500+ site network from MFN-1 to MFN-2.• Developed specific customer agency configuration scripts to dramatically cut-back time spent building configurations, resulting in automatically configuring 667 sites, and a total estimated L3Harris cost savings of $1.51M.• Mentored and trained 13+ cross-team individuals in topics of network design, troubleshooting, tools, and monitoring.• Awarded highest contributor to creating and sharing engineering knowledge at 200+ contributions in technical articles.• Analyzed Telco and L3Harris maintenance requests for circuit re-routing and customer impact analysis.

Melbourne, Florida, Us

• Supported over 30,000 high-impact Airspace services for the FAA in the FTI program on a 5,000+ router network.• Communicated directly with LECs, IXCs, and Telco transport partners to remediate anomalies in a 99.999% uptime closed federal 24x7 NOCC environment.• Investigated 1000’s of alarm conditions, efficiently using test methods to troubleshoot WAN/LAN technologies such as Ethernet, IP, Frame Relay, MPLS, BGP, QoS, Circuit Emulation, and OSPF.• Utilized Cisco LMS software to automate 843 QoS compliance checks, standardizing equipment configuration and saving 70+ manual engineering hours.

Orlando, Fl, Us

• Provisioned 1,200+ Cisco routers, switches, and VOIP phones to meet customer industry expectations.• Customized 350+ of IVR configurations with Asterisk PBX to achieve a 100% customer satisfaction.• Initiated quarterly penetration testing practices to secure network vulnerabilities, in conjunction with the FBI, following in the creation of an approved honeypot.• Designed network infrastructure to obtain SNMP statistics and monitor packet loss, latency, and jitter on all devices, improving quality assurance of customer’s uptime by 45%

Fort Lauderdale, Fl, Us

• Diagnosed faulty hardware and repaired relevant PCs to generate over $5,000 in new equipment cost-savings.• Restructured 8 student computer labs, assembling workstations, WAPs, Cat6 cabling, and peripheral hardware.• Developed and deployed an array of system images with PXE which resulted in successful installation of 800+ computers and reduced manual labor by 60%.• Utilized technical knowledge to resolve 100’s of student and faculty tickets to support one of the most complex fiber optic networks in Broward County, Florida.

Bachelor Of Applied Science (Bas), Information Technology

Associate Of Science - As, Network Engineering Technology - Cyber Security & Digital Forensics Spec

Associate Of Science - As, Network Engineering Technology - Cisco Routing And Switching Spec