Stephen Watts Email & Phone Number

Orlando, Fl, Us

Orlando, Florida, United States

Orlando, Florida

Focused on the Enterprise Vault, EV.Cloud and Clearwell product line for national DoD, Intel, System Integrators as well as State, Local, Education and Healthcare for the Southeast. Previously supported Mid-Market and Enterprise Accounts. Worked as a member of the sales team as the primary technical advisor to develop and position a broad range of solutions involving Symantec’s products during the sales cycle. Enabled customers, channel and industry partners on Symantec solutions. Onsite and remote presentations in front of various sizes of audiences. Sales community education, solution design and customer interaction were all part of daily tasks. Articulated and demonstrated Symantec solutions, influence customer’s technical requirements, and position solutions relative to competition. Acted as prime technical advisor on identified sales opportunities in partnership with the sales team. Provided weekly webcasts for Symantec’s Enterprise Vault solution set.

Heathrow, Fl

Initially hired as a Backup\Infrastructure specialist, migrated to a Messaging solutions specialist. Focused as a resource available to assist Americas SEs and Enterprise Field reps with presales technical issues. Worked with channel sales to provide guidance in presales technical issues. Worked with multiple Symantec sales departments on customer calls. Communicated with individuals who have a wide range of technical abilities. Provided classroom training to inside channel reps. Developed and maintained the ITE website. Worked with Sales engineers to provide RFP information. Worked as a moderator for SE Solutions calls. Created a reference example of a typical ITE response that was provided to the VP level

Heathrow, Fl

Primarily responsible for providing technical phone support to customers using VERITAS products, including Symantec NetBackup, Backup Exec for NetWare, Backup Exec for Windows , NetBackup Professional, and Execview. Worked as Technical Lead for Backup Exec for Netware for 3 years. Work closely with customers on complex Windows, and Novell system-level problems. Consult with customers to determine the problem, establish a solution, and then work with the customer to implement the solution Skills include excellent call documentation, an ability to analyze and resolve problems in a quick and efficient manner. Received numerous superior customer service acknowledgement letters from customers as well as Symantec corporate officers. Received VERITAS Technical Services Victory Award. Provided On-Site support for Business Critical Customers. Assist other departments in providing world class customer support. Able to break down complex technical terms and communicate efficiently to any end level user. Participated in many conference calls with top level executives from enterprise organizations to discuss complicated technical

Accountable for a 300-user network located in 6 regional offices, providing second tier support of the network operations and infrastructure for the company. Accountable for administration of multifaceted environments including NT, NetWare and OS/2 operating systems and DOS/Windows applications and utilities. Responsible for the administration of users and objects in WAN NDS environment. Responsible for the maintenance and upkeep of GroupWise messaging system. Insured all telecommunications systems were operational 24/7. In charge of administration of voicemail system and maintenance. Participated in the analysis, development and implementation of business solutions as a member of the IT department team. Total involvement with the relocation of the central regional office.

In charge of a 500+node/350+user network running a mixed topographical environment at the corporate headquarters. Software support included 24 standard applications plus 12 custom software packages. In charge of managing, training motivating support team consisting of 2 help desk support engineers. Installed and supported Corporate Enterprise Wide Oracle Applications. Responsible for installing and training a wide range of applications and configurations as part of a 3-man project team. Responsible for upgrading hardware and software for the entire mobile First Brands sales force as part of 2-man team. Achieved escalation engineer status within 6 months. Total involvement in the integration, migration and consolidation of the largest FBC east coast distribution facility into the corporate headquarters network. Installed and configured server based software. Email administrator for corporate headquarters.

Bachelor'S Degree, Computer And Information Systems, Networking, Summa Cum Laude

Associate Of Arts (A.A.), Liberal Arts And Sciences, General Studies And Humanities