Stephen Weight Email & Phone Number

Washington, Dc, Us

• Install, maintain, support and Optimize all Networking hardware, Software and Communication Links• Update and Maintain Operational Procedures• Perform Tier 1 and 2 Network Troubleshooting• Utilize and configure SolarWinds• Utilize and configure PaloAlto Firewalls and Panorama• Validate Service Changes to minimize disruptions in service• Deploy Company LAN, WAN, DMVPN, and Wireless networks• Configure Network hardware to ensure smooth operation• Configure and deploy Cisco VOIP phones• Configure client accounts using CUCM and voicemail accounts using Cisco Unity• Configure and maintain ACD, Cisco CCX • Monitor Network stability and operation using Cisco Prime• Install and manage Milestone/Axis Security Camera systems and remote DVR units

Duties: Remote software support using Citrix and Kaseya agent software for remote bases throughout the US and internationally, remote assistance with Outlook profile issues, Internet Explorer, As400, adding and managing Apple and other mobile device users using and deploying the Airwatch application and server, and Active Directory login assistance, utilizing the Remedy Force software ticketing system, remote software installation and assistance with proprietary applications as needed

Duties: Maintained and administered computer and networking equipment and worked as a Information Technology Customer Support Specialist to maintain emails, mobile phones, desktops and laptop computers, servers and wireless access points.Installed and maintained Cisco and NetGear Switches, and Dell Servers, by installing the required equipment into the corresponding racks, swapping out memory, Central Processing Units, and hot swap disk drives as needed. Collaborated with United States Army Corps of Engineers/Engineering Research and Development Center in Afghanistan as a Field Service Representative installing, splicing, terminating, and testing 48 strand Fiber Optic lines and testing operability using an OFL280 Flex Tester Optical Time Domain Reflectometer, and setting up and testing server racks by installing Dell Servers, keyboards, and Dell monitors, Keyboard Video Mouse units, and Netgear switch attached to a media converter for standalone Linux Ubuntu Operating Systems for unit to unit communications. Performed day to day end user desktop support including Windows XP and Windows 7 installation and support, Microsoft Office 2007 and 2010 installation and support, installed Cisco switches and connected Wireless Access points in order to accommodate wireless connections. Ordered and set up Blackberry and Motorola Droid smart phones for internal employee use to include operator assisted phone operating system setup and syncing the phones to the company email. Provided orientation to new employees on a daily basis informing them of services provided by the Information Technology Department to include software allowed to be utilized on each company issued laptop, how to access their email, and general safety precautions regarding malware and how to report any infection, as well as Virtual Private Network access for those that require it.

Us

Duties: Provided customer support and help desk assistance to customers including military and civilian customers with any and all issues from email and account set up to print problems and account movement between Organizational Units and groups. Completed Installation of Department of Defense approved software, Operating Systems and Virtual Private Network connections. Configuration of user accounts by configuring Outlook and assisted in management of Organizational mailboxes and personal folders in the exchange environment, and maintenance of classified and unclassified desktop and laptop systems of the Department of Defense approved government computers and printers on multiple classified and unclassified networks as required. Maintained ticket handling and escalation structure using REMEDY software. Joined client computers to respective Domains, Organizational Units and Groups. Troubleshot and managed Active Directory Objects by setting up user and email accounts transferring accounts from one group to another group via Active Directory. Troubleshot Group Policy issues applied to Organizational Unit structures by verifying the groups users were attached to as well as verification of policies passed down through hierarchy. Identified network related and Dynamic Host Configuration Protocol related Voice over Internet Protocol phone and computer issues making sure user computers were accessing the correct network and obtaining the correct IP addressing and ensuring the Voice over Internet Protocol phones were installed and assigned to the correct Virtual Local Area Network for operation.

Boise, Id, Us

Performed routine and recurring assignments in the delivery of Information Technology customer support services. Supported remote and local Laptop and Desktop systems, monitored running programs operating on the AS400. Configured users in Exchange and managed mailboxes and personal files and assisted in creating PST files.Installed and supported Laptop and Desktop operating system software and utilized share point for communication, and knowledge base and monitored back-up systems. Applied information security and information assurance policy, principles and practices as needed. Provided information and assistance to internal employees to include system hardware/software installations, configuration, upgrades and troubleshooting. Presented training to internal employees. Traveled for meetings and conferences as required and installed, tested and upgraded computers to support the need during conferences.Ran tests to verify operability and functionality. Provided customer support for Windows XP, Windows Vista, and Widows 7 operating system environments as well as Office 2007 Office 2010 and Outlook. Provided support for Air-cards, Wireless/Cell Phones, and printer/Fax system software for Verizon and AT&T vendors for the local and remote personnel as well as in house VOIP phone installation.

Installed, maintained and troubleshoot PC/LAN hardware to include: Monitors printers, LAN cabling, Modems, Laptops, Switches, Hubs, UPS's, Keyboards, Mice and other hardware devices.Unpacked, configured and deployed PCs. Aided in Providing backup and restore operations on user directories. Maintained and supported printers.Created and tested patch cabling.Completed connections to switches and routers and checked IP addressing and Vlan/Port security settings

Boise, Idaho, Us

Installed, maintained and conducted training on semi-conductor manufacturing equipment, with emphasis on Laser marking and scanning and Robotic wafer handling systems, parts marking, placing and Xray.

Washington, Dc, Us

Maintained Sound and Electrical Powered Communications systems, Alarm systems, Gyro systems, and Video communications equipment.

Associates, Computer Networking

Certification, Information Technology