Stephen Weiler Email & Phone Number

Denver, Colorado, United States

Birmingham, Alabama, United States

Responsible to develop and implement all the IT support methods, tools, teams, and processes needed to establish a professional IT Support presence. Below are some of the major services and solutions developed and implemented. NCP Solutions supports large financial institutions so all solutions must also meet the rigorous standards and audits of these institutions, as well as comply with the internal process quality standards.Developed and implemented the enterprise IT support management solution.• Tier I – III End User Helpdesk, operating 24/7/365• Tier 1 – III Business Application Availability and Support• Enterprise Infrastructure Management and Support• Data Security / Data Encryption• Network Administration• Active Directory Security Roles Design, Implementation, and Administration (Based on Least Privilege), including 2 Factor (RSA) authentication for remote users• Virtual Server Environment (VMWare) Conversion and Administration• COOP / DR Solution Design and Implementation (semi-annual readiness testing, including internal and external PEN tests)• Managed and facilitated all Security and Compliance Audits (SOC II, Customer Data Security Audits, etc.)• Developed automated monitoring, issue detection and notification methods and tools• Developed dashboard and performance reporting / KPI platform / designed and implemented over 200 dashboards• Implemented Ticket Management system; managed approximately 15,000 service tickets annually• Mentored, managed, and developed the team resources, including hiring and all annual performance reviews and bonus administration• Managed operating budget / responsible for all technology purchases• Managed all vendor relationships• Supported new product and customer implementations, provided technology sales support, and participated in process standardization and improvement initiatives• Developed all IT policies and procedures / trained all users• Participated as a member of the Executive Leadership team

Birmingham, Alabama Area

Participate in the design, development, deployment, training and support of Strategic Portal, document archiving, extraction and delivery services for and to our financial institution customers.Responsibilities include managing release packages, designing and documenting functional and technical requirements, performing data and business analysis and reporting services (recurring and ad hoc), and assisting in the departmental and customer readiness for receiving the changes and services.Primary tools used are:SQL ServerOracleExcelVisioRequirements templates and tools

Birmingham, Al

Software integration, software design and development, business analysis, project management

Pelham, Al

Responsible for all aspects of technology selection, use, deployment, training and support.Assess all business processes and develop automated and integrated software to support operational functions and provide business intelligence and analysis reporting. Custom design and develop software to manage the scheduling, tracking, and payroll for up to 3000 part-time employees. Recommend standards for technology platforms, security, access, and availability.Other projects included supporting the conversion of an in-house payroll system and auditing process; the development and deployment of a cloud-based server and communications platform, and the migration from a POP3 e-mail system to a hosted Exchange solution, including the ongoing administration of the hosted Exchange solution once deployed.Required the ability to interact and manage resources at all levels of the organization as well as assessing, negotiating and selecting third-party vendors needed to enable the planned solutions and processes.

Burnsville, Mn

Co-owner and operator of an IT Managed Services and strategic consulting group. Company responsibilities included the fiscal, operational and strategic management of the company, including the development of new services, inside and outside sales, negotiations with and management of vendor and strategic partnerships and relationships, employee retention and development, HR oversight, and functioning as the Chairman of the Board.Customer responsibilities included operating in the role of an outsourced Chief Technology Officer. In this role I was responsible for the development and management of the customer’s IT budget, the strategic and operational selection, deployment and support of all aspects of the technology solutions, including vendor negotiation and management, security, end-user training, and integration of technology into the core business processes. Solutions ranged from the very tactical selection of tools and services to developing and integrating the correct technology core infrastructure including cloud-based solutions, integrated telephony solutions, remote customer and internal portals, as well as the development of new service offerings.

Bloomington, Mn

The primary responsibility of Manley Group was to transform organizations from using technology as an internal network and financial reporting tool to deploying technology as part of the core strategic initiative of the company. This included developing and operating all roles of the IT department as well as reorganizing the senior leadership of the company to define and implement the role of a CIO into the leadership structure. My role was primarily responsible for developing and implementing User Acceptance criteria, scenarios, and processes responsible for demonstrating the production readiness of the technology, the people, the processes, and the data prior to implementation. Further responsibilities included the management of application development projects and teams, primarily within the call center arena.

Minnetonka, Mn

Responsible for creating and leading a team of 12-20 application developers and business analysts tasked with designing, building, and deploying business travel products and services. These solutions were designed to enable and support the business travel management for our customers, as well as end-user tools and services for the traveler. This included self-booking tools, expense reporting and management tools, custom business travel rules enforcement, low fare search engines, and data warehousing / business intelligence tools for our Fortune 500 customers. I was responsible for all aspects of the application development lifecycle, managing the relationships with the customers and account and product managers, the management of the project budget and timelines, and the training of the product deployment and support teams.

Education record

Education record