Stephen Wenzel Email & Phone Number

Pocassset, Ma

Oversee front of the house operations. Customer service and in house marketing director. Responsible for CSI, social media, marketing, and total customer satisafaction.

Oversee all aspects of successful, brand new, start up restaurant concept 2006 - August 2008 Not Your Average Joe's Multi-Unit Director 2007 - 2008Simultaneously managed the operations and management teams in two unitsExceeded same store and budgeted sales in 3.5 million dollar unitMentored 2 management teams resulting in better costs and the promotion of two managers to GM level, and 1 Sous Chef to Executive ChefGeneral Manager 2006 - 2007 Successfully managed, met, and exceeded all budgeted cost centers Help train and promote 3 assistants to the GM and Chef levelWorked diligently to create new business through community involvement

Simultaneously managed the operations and management teams in two units

Responsible for all restaurant operations in the Hyannis unit

Managed all aspects of operations in two busy all-natural prepared food stores as well as the web store part of the businessOne of the creators of Fresch & Holsum's

Managed all aspects of operations in two all-natural prepared food stores, as well as, the web store part of the business

Management Multi-Unit Director in a successful small chain restaurant.General Manager in a successful small chain restaurant.Operations Director/General Manager at a 2 unit start-up retail corporation.General Manager of 4 corporate restaurants (same concept) throughout Massachusetts and New Hampshire. ExperienceAccountable for budgeting, cost control, payroll, general accounting, and complete profit and loss.Developed marketing campaigns to increase visibility; analyzed market demographics, defined the target market, and determined advertising placement.Planned menus, estimated food, beverage, labor, and supply costs, purchased inventory.Accountable for complete food & beverage operations through ordering, receiving and complete inventory procedures.Investigated and resolved food/beverage quality and service complaints, ensuring customer satisfaction and repeat business.Created new business through community involvement and active public relations programs.Developed in-store merchandising plans.Planned and managed significant remodeling projects.Supervision and TrainingRecruited, hired, supervised, scheduled, and motivated a staff of up to 100 employees.Trained service and retail staff to enhance customer service and increase profits through suggestive selling.Trained kitchen staff in plate presentation, quality standards, and cost control centers.Improved productivity and morale by initiating systems for accountability and by instituting effective training programs.ServSafe Certified, T.I.P.S. Certified, ChokeSafe CertifiedProficient in Word, Excel, Outlook, Office and Quickbooks