Stephen Wheeler Email & Phone Number

Maintain and update software demo environments and provide technical assistance to members of the Hyland sales team and resellers

Irvine, Ca

Developing prototypes and demo solutions for the prospective customers in insurance markets and providing expertise to the solution deployment teams.

Tokyo, Japan

-Established the first branch office for Hyland Software in the Asia Pacific region-Hired and developed a diverse and well rounded team of expatriate and locally hired employees for various technical and administrative roles.-Advised the human resources, legal and accounting departments on office policies and procedures based on personal research of Japanese laws and practices as well as seeking the input of consultants and lawyers when appropriate or necessary.-Managed the team of… Show more -Established the first branch office for Hyland Software in the Asia Pacific region-Hired and developed a diverse and well rounded team of expatriate and locally hired employees for various technical and administrative roles.-Advised the human resources, legal and accounting departments on office policies and procedures based on personal research of Japanese laws and practices as well as seeking the input of consultants and lawyers when appropriate or necessary.-Managed the team of Hyland technical support representatives who provided support to all OnBase resellers in the region for both on premise and cloud based OnBase systems. Facilitated resolution of escalated issues when higher visibility and involvement from the technical team in Westlake was needed. -Develop and deliver technical training courses on installing and configuring the OnBase product suite for English and Japanese speaking resellers in the Asia Pacific region, and supervise localization of training courses Korean and Chinese.-Provide technical guidance and expertise to the OnBase sales team in the Asia Pacific region Show less

Westlake, Oh

-Supervised a multi-cultural team providing technical support in English, Spanish, Portuguese, Italian, and Japanese for non-US customers of the OnBase product suite -Served as the liaison to the development team for escalation of critical customer issues.

Westlake, Oh

Served as team leader for the teams which support customers in US Financial Services and International customers

Westlake, Oh

Cleveland, Oh

-Plan and execute test plans for the AutoBene online benefits enrollment software suite-Perform daily maintenance and diagnostics of servers hosting the AutoBene application

Master’S Degree, Computer And Information Sciences

Bachelor Of Arts (Ba), Music