Stephen Hutton Email & Phone Number

Dearborn, Michigan, Us

• Managed entire sales department through Covid, exceeding prior years' sales volume and profit while drastically improving customer satisfaction as reflected in CSI results.• Hired and trained new Sales Associates to meet and exceed sales objectives providing outstanding customer experiences.• Procured all new inventory and oversaw all new and used pricing.

Estero, Florida, Us

-Managed dealership from inception, including recruiting, hiring, training an outstanding team of highly productive, client-satisfaction oriented sales professionals with minimal turnover.-Responsible for every aspect of dealership success including profitability, exceeding sales volume & expense control objectives, inventory procurement and reconditioning, CRM management, and vendor sourcing.-Consistently exceeded sales objectives while achieving among the highest customer-satisfaction results in the 80+ store chain by a consistent focus on exceptional customer buying experience and personal interaction with every customer.

Wallingford, Ct, Us

-Consistently produced increases in pre-owned unit sales while liquidating aged inventory, maintaining gross profit and improving customer satisfaction.

-Developed and implemented program to convert active service customers to sales customers utilizing e-mail, personal contact and aggressive marketing materials. -Produced immediate and progressively increasing results including highest dealership gross profit while maintaining perfect 100% customer satisfaction based on CSI results.

-Direct report to Dealer Principal-Maintained the highest customer satisfaction level in the zone and exceeded sales objectives on trend to achieve Honda President's Award for 2008.-Successfully integrated customer relations management tool to bring dealership into the 21st century and improve repeat business.

Milford, Ct, Us

Formerly Stevens Ford | Lincoln-Mercury | Chrysler-Plymouth | Dodge | Kia-Reported to General Manager-Successively managed four different new car franchises as well as the used car department and eBay and Internet department.-Hired, trained, supervised and coached 15-18 sales associates resulting in 100% sales staff being certified in all franchises.-Helped develop training process still in use at dealership, resulting in consistency of deal working, improved customer satisfaction, increased gross profits and reduced turnover.-Increased sales volume and gross profit by 55% in first two years while increasing market share from fourth to second in zone.-Effective wholesale purchasing resulting in quicker turn rate while controlling floor plan expenses.-Consistently improved customer satisfaction ratings to among best in zone.-Monitored policy account and reduced controllable expenses resulting in increased profitability.-Effective placement of print advertising which generated increased floor traffic.-Dealership salesperson of the year 1994, 1995 and 1996.