Stephen William Email & Phone Number

Chennai, Tamil Nadu, India

Loan IQ Testing SpecialistAs a Loan IQ Testing Specialist, I focus on ensuring the reliability, accuracy, and performance of Loan IQ, a comprehensive loan management software widely used by financial institutions. My role involves conducting end-to-end testing, including functional, integration, and user acceptance testing (UAT), to ensure that the system meets business requirements and operates flawlessly across all use cases.With expertise in automation and manual testing methodologies, I help identify system gaps, validate loan servicing functions, and streamline the implementation of new features or enhancements. By working closely with cross-functional teams, I contribute to maintaining high system performance and delivering efficient solutions for complex lending processes. Loan IQ functional and regression testing, Test case development and executionSystem integration testing (SIT) and UATTroubleshooting and issue resolution

ACH (Automated Clearing House) reclamation is a process used in the United States to recover funds that have been transferred through the ACH network in error or without proper authorization. The ACH network is a system for electronic funds transfers, including direct deposits, payroll payments, and electronic bill payments. handling | ACH reclamation |DNE Death notification entry for diseased customers and handling their payments from federal agencies.

Chennai, Tamil Nadu, India

Responsible for leading a team of chargeback analysts handling multiple issuer disputes Creating and maintaining the schedule for the chargeback team and Provide value added service to our customer base and simultaneously achieve high levels of employee engagement while minimizing chargeback losses

Chennai, Tamil Nadu, India

Monitor, evaluate, investigate, and respond to Non fraud dispute and got trained into multiple process in Non fraud dispute and gained knowledge of team handling which helped to Work with peers and leadership by communicating chargeback anomalies,

Chennai, Tamil Nadu, India

my first step of my carrier life joined as fresher and get to know what is chargeback process, fraud dispute of VISA debit card claims and Monitor, evaluate, investigate, and respond to disputes received by various clients