Stephen Williams Jr. Email and Phone Number
Stephen Williams Jr. work email
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Stephen Williams Jr. personal email
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Stephen Williams Jr. phone numbers
With over seven years of experience in the healthcare IT sector, I excel at bridging the gap between business units and the IT department, understanding the operations and technology needs of the organization, and providing data analysis and IT analytical support. I value collaboration, learning, and customer service, and I bring diverse perspectives and experiences to a team, as a certified EPIC Application Analyst and a former Information Services (IS) Quality Assurance Coordinator.In my current role, I act as a liaison between business units and third party vendor's, ensuring that all resources are being used effectively, and actively participating in identifying current problems and future needs. I work with various teams and vendors to assist in the development of requirement documents, business cases, and business plans. I use my analytical skills and customer relationship management (CRM) knowledge to provide basic data analysis and IT analytical support to the aligned business areas. I am always eager to learn new skills and technologies, and to improve my performance and quality of work.
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Neighborhood Health Plan Of Rhode IslandRhode Island, United States -
Business System Solutions Analyst - ItNeighborhood Health Plan Of Rhode Island Jun 2022 - Jun 2024Smithfield, Ri, UsActs as a liaison between business units and the department. Understand the operations and technology in use by the business area, ensures that all resources are being used effectively, and actively participates in identifying current problems and future needs of the department. Provides basic data analysis and IT analytical support to the aligned business areas and works collaboratively with IT teams, and other departments to assist in the development of requirement documents, business cases and business plans. -
Epic Application Analyst - Epiccare AmbulatoryLifespan Oct 2019 - Dec 2021Providence, Ri, UsMeets with personnel from user departments, Information Services staff and vendors, to define and resolve application system problems.Develops specifications for software applications; design, code, test, debug, document and install software programs.Tests and updates software products with new releases. Maintains quality assurance, safety, environmental and infection control in accordance with established hospital and departmental policies, procedures and objectives. -
Is Quality Assurance CoordinatorLifespan Jul 2016 - Sep 2019Providence, Ri, UsResponsible for evaluating and providing performance feedback on recorded and live communications related to the business operations of the Lifespan IS Service Desk. Provide impartial call monitoring with objective reporting through Power BI for agent scorecards and performance appraisals.Through call analysis and trending, develops quality improvement measures to ensure a high level of customer service and accuracy of resolution steps provided by front line Technical Support Representatives (TSR). Works closely with Agents, Trainers, Service Desk Manager, Training Coordinator, and Supervisor. -
Is Service Desk AnalystLifespan Jun 2015 - Jul 2016Providence, Ri, Us -
Vp Of Special Events, Vp Of Events, Event CoordinatorHdi- Rhode Island Jun 2016 - Jun 2018New York, Ny, Ushttp://connect.thinkhdi.com/rhodeisland/homeOur mission is to connect IT service and support professionals together and to help facilitate the exchange of ideas. We began our chapter in October 2010 and have been working hard to find sponsors and build up our membership. Our monthly meetings have been attended by at least 25 IT professionals from various companies throughout the Rhode Island area. Since our chapter's inception, we have won both the Circle of Excellence Award and the President's Circle Award.The Local Chapter Officer Vice President of Special Events/Events assists the VP of Programs with the development of Chapter Member Events. Identify topics, speakers, and meeting agendas as delegated from the VP of Programs. -
Application Support Engineer- TssAlert Solutions Jan 2014 - Jan 2015Provide technical support to various business units and initiatives on software applications, hardware and multi-channel messaging technology.Perform daily system monitoring for optimum integrity and availability of all systems resources and key processes.Research and recommend innovative solutions to automate approaches for system administration tasks.Interface and maintain relationship with outside vendors on software/hardware evaluations and purchases.Demonstrated aptitude for learning new technologies.Develop end-user and IT documents.Triage and prioritize product support requests.Specialties:Cloud-Based Communications, API Web Services, Integrated Communication Solutions, Multi-Channel Messaging Technology
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Client Services RepresentativeAndera Inc Aug 2012 - Feb 2013Research, evaluate, and clarify customer-specific data in order to resolve customer concerns and inquiries. Work with a dedicated team of engineers, developers, project managers, and QA specialists.Constantly look for ways to improve existing customer relations, processes, and policies. -
Business Banking AnalystCitizens Bank May 2011 - Aug 2012Providence, Rhode Island, UsAchieve customer acquisition and relationship deepening sales goals for small business customers by acquiring new business through business development activities including but not limited to referrals from existing clients; expanding existing relationships through needs-based selling; meeting both small business and personal banking needs of business customers. -
E-Commerce SpecialistBanknewport Dec 2007 - Jun 2010Middletown, Ri, UsResponsible for understanding customer requirements and planning the implementation of appropriate electronic commerce solutions by interacting with other Web and offline professionals, with embedded systems management, merchants, payment gateways, and third parties.Online banking/Wire Transfer Analyst -
Client Support SpecialistSantander Bank, N.A. Sep 2004 - Jun 2007Boston, Ma, UsProvide technical level support for the personal banking center.
Stephen Williams Jr. Skills
Stephen Williams Jr. Education Details
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Rhode Island CollegeGraphic Communications -
Community College Of Rhode IslandStudio Arts -
Seekonk High School
Frequently Asked Questions about Stephen Williams Jr.
What company does Stephen Williams Jr. work for?
Stephen Williams Jr. works for Neighborhood Health Plan Of Rhode Island
What is Stephen Williams Jr.'s role at the current company?
Stephen Williams Jr.'s current role is Business Systems Analyst.
What is Stephen Williams Jr.'s email address?
Stephen Williams Jr.'s email address is rc****@****ail.com
What is Stephen Williams Jr.'s direct phone number?
Stephen Williams Jr.'s direct phone number is +131764*****
What schools did Stephen Williams Jr. attend?
Stephen Williams Jr. attended Rhode Island College, Community College Of Rhode Island, Seekonk High School.
What are some of Stephen Williams Jr.'s interests?
Stephen Williams Jr. has interest in Family, Social Services, Volunteering, Outdoors, Civil Rights And Social Action, Environment, Mixed Media Artist, New Technologies, Biking, Music.
What skills is Stephen Williams Jr. known for?
Stephen Williams Jr. has skills like Customer Service, E Commerce, Management, Leadership, Salesforce.com, Banking, Training, Cross Selling, Business Development, Sales, Account Management, Saas.
Who are Stephen Williams Jr.'s colleagues?
Stephen Williams Jr.'s colleagues are Joseph Carnevale, Hirut Belete, Kelly Sarmiento, Chantrea Khiev, Bri-Anna St. Jacques, Alyssa Murray, Natalia Guandique.
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