Stephen Williams Jr. Email & Phone Number

Tiverton, Ri, Us

Rhode Island, United States

Smithfield, Ri, Us

Acts as a liaison between business units and the department. Understand the operations and technology in use by the business area, ensures that all resources are being used effectively, and actively participates in identifying current problems and future needs of the department. Provides basic data analysis and IT analytical support to the aligned business areas and works collaboratively with IT teams, and other departments to assist in the development of requirement documents, business cases and business plans.

Providence, Ri, Us

Meets with personnel from user departments, Information Services staff and vendors, to define and resolve application system problems.Develops specifications for software applications; design, code, test, debug, document and install software programs.Tests and updates software products with new releases. Maintains quality assurance, safety, environmental and infection control in accordance with established hospital and departmental policies, procedures and objectives.

Providence, Ri, Us

Responsible for evaluating and providing performance feedback on recorded and live communications related to the business operations of the Lifespan IS Service Desk. Provide impartial call monitoring with objective reporting through Power BI for agent scorecards and performance appraisals.Through call analysis and trending, develops quality improvement measures to ensure a high level of customer service and accuracy of resolution steps provided by front line Technical Support Representatives (TSR). Works closely with Agents, Trainers, Service Desk Manager, Training Coordinator, and Supervisor.

Providence, Ri, Us

New York, Ny, Us

http://connect.thinkhdi.com/rhodeisland/homeOur mission is to connect IT service and support professionals together and to help facilitate the exchange of ideas. We began our chapter in October 2010 and have been working hard to find sponsors and build up our membership. Our monthly meetings have been attended by at least 25 IT professionals from various companies throughout the Rhode Island area. Since our chapter's inception, we have won both the Circle of Excellence Award and the President's Circle Award.The Local Chapter Officer Vice President of Special Events/Events assists the VP of Programs with the development of Chapter Member Events. Identify topics, speakers, and meeting agendas as delegated from the VP of Programs.

Provide technical support to various business units and initiatives on software applications, hardware and multi-channel messaging technology.Perform daily system monitoring for optimum integrity and availability of all systems resources and key processes.Research and recommend innovative solutions to automate approaches for system administration tasks.Interface and maintain relationship with outside vendors on software/hardware evaluations and purchases.Demonstrated aptitude for learning new technologies.Develop end-user and IT documents.Triage and prioritize product support requests.Specialties:Cloud-Based Communications, API Web Services, Integrated Communication Solutions, Multi-Channel Messaging Technology

Research, evaluate, and clarify customer-specific data in order to resolve customer concerns and inquiries. Work with a dedicated team of engineers, developers, project managers, and QA specialists.Constantly look for ways to improve existing customer relations, processes, and policies.

Providence, Rhode Island, Us

Achieve customer acquisition and relationship deepening sales goals for small business customers by acquiring new business through business development activities including but not limited to referrals from existing clients; expanding existing relationships through needs-based selling; meeting both small business and personal banking needs of business customers.

Middletown, Ri, Us

Responsible for understanding customer requirements and planning the implementation of appropriate electronic commerce solutions by interacting with other Web and offline professionals, with embedded systems management, merchants, payment gateways, and third parties.Online banking/Wire Transfer Analyst

Boston, Ma, Us

Provide technical level support for the personal banking center.

Associate'S Degree, Graphic Communications

Studio Arts

Education record