Stephen Williams Jr.

Stephen Williams Jr. Email and Phone Number

Business Systems Analyst @ Neighborhood Health Plan of Rhode Island
Rhode Island, United States
Stephen Williams Jr.'s Location
Providence County, Rhode Island, United States, United States
Stephen Williams Jr.'s Contact Details

Stephen Williams Jr. personal email

Stephen Williams Jr. phone numbers

About Stephen Williams Jr.

With over seven years of experience in the healthcare IT sector, I excel at bridging the gap between business units and the IT department, understanding the operations and technology needs of the organization, and providing data analysis and IT analytical support. I value collaboration, learning, and customer service, and I bring diverse perspectives and experiences to a team, as a certified EPIC Application Analyst and a former Information Services (IS) Quality Assurance Coordinator.In my current role, I act as a liaison between business units and third party vendor's, ensuring that all resources are being used effectively, and actively participating in identifying current problems and future needs. I work with various teams and vendors to assist in the development of requirement documents, business cases, and business plans. I use my analytical skills and customer relationship management (CRM) knowledge to provide basic data analysis and IT analytical support to the aligned business areas. I am always eager to learn new skills and technologies, and to improve my performance and quality of work.

Stephen Williams Jr.'s Current Company Details
Neighborhood Health Plan of Rhode Island

Neighborhood Health Plan Of Rhode Island

View
Business Systems Analyst
Rhode Island, United States
Website:
nhpri.org
Employees:
576
Stephen Williams Jr. Work Experience Details
  • Neighborhood Health Plan Of Rhode Island
    Neighborhood Health Plan Of Rhode Island
    Rhode Island, United States
  • Neighborhood Health Plan Of Rhode Island
    Business System Solutions Analyst - It
    Neighborhood Health Plan Of Rhode Island Jun 2022 - Jun 2024
    Smithfield, Ri, Us
    Acts as a liaison between business units and the department. Understand the operations and technology in use by the business area, ensures that all resources are being used effectively, and actively participates in identifying current problems and future needs of the department. Provides basic data analysis and IT analytical support to the aligned business areas and works collaboratively with IT teams, and other departments to assist in the development of requirement documents, business cases and business plans.
  • Lifespan
    Epic Application Analyst - Epiccare Ambulatory
    Lifespan Oct 2019 - Dec 2021
    Providence, Ri, Us
    Meets with personnel from user departments, Information Services staff and vendors, to define and resolve application system problems.Develops specifications for software applications; design, code, test, debug, document and install software programs.Tests and updates software products with new releases. Maintains quality assurance, safety, environmental and infection control in accordance with established hospital and departmental policies, procedures and objectives.
  • Lifespan
    Is Quality Assurance Coordinator
    Lifespan Jul 2016 - Sep 2019
    Providence, Ri, Us
    Responsible for evaluating and providing performance feedback on recorded and live communications related to the business operations of the Lifespan IS Service Desk. Provide impartial call monitoring with objective reporting through Power BI for agent scorecards and performance appraisals.Through call analysis and trending, develops quality improvement measures to ensure a high level of customer service and accuracy of resolution steps provided by front line Technical Support Representatives (TSR). Works closely with Agents, Trainers, Service Desk Manager, Training Coordinator, and Supervisor.
  • Lifespan
    Is Service Desk Analyst
    Lifespan Jun 2015 - Jul 2016
    Providence, Ri, Us
  • Hdi- Rhode Island
    Vp Of Special Events, Vp Of Events, Event Coordinator
    Hdi- Rhode Island Jun 2016 - Jun 2018
    New York, Ny, Us
    http://connect.thinkhdi.com/rhodeisland/homeOur mission is to connect IT service and support professionals together and to help facilitate the exchange of ideas. We began our chapter in October 2010 and have been working hard to find sponsors and build up our membership. Our monthly meetings have been attended by at least 25 IT professionals from various companies throughout the Rhode Island area. Since our chapter's inception, we have won both the Circle of Excellence Award and the President's Circle Award.The Local Chapter Officer Vice President of Special Events/Events assists the VP of Programs with the development of Chapter Member Events. Identify topics, speakers, and meeting agendas as delegated from the VP of Programs.
  • Alert Solutions
    Application Support Engineer- Tss
    Alert Solutions Jan 2014 - Jan 2015
    Provide technical support to various business units and initiatives on software applications, hardware and multi-channel messaging technology.Perform daily system monitoring for optimum integrity and availability of all systems resources and key processes.Research and recommend innovative solutions to automate approaches for system administration tasks.Interface and maintain relationship with outside vendors on software/hardware evaluations and purchases.Demonstrated aptitude for learning new technologies.Develop end-user and IT documents.Triage and prioritize product support requests.Specialties:Cloud-Based Communications, API Web Services, Integrated Communication Solutions, Multi-Channel Messaging Technology
  • Andera Inc
    Client Services Representative
    Andera Inc Aug 2012 - Feb 2013
    Research, evaluate, and clarify customer-specific data in order to resolve customer concerns and inquiries. Work with a dedicated team of engineers, developers, project managers, and QA specialists.Constantly look for ways to improve existing customer relations, processes, and policies.
  • Citizens Bank
    Business Banking Analyst
    Citizens Bank May 2011 - Aug 2012
    Providence, Rhode Island, Us
    Achieve customer acquisition and relationship deepening sales goals for small business customers by acquiring new business through business development activities including but not limited to referrals from existing clients; expanding existing relationships through needs-based selling; meeting both small business and personal banking needs of business customers.
  • Banknewport
    E-Commerce Specialist
    Banknewport Dec 2007 - Jun 2010
    Middletown, Ri, Us
    Responsible for understanding customer requirements and planning the implementation of appropriate electronic commerce solutions by interacting with other Web and offline professionals, with embedded systems management, merchants, payment gateways, and third parties.Online banking/Wire Transfer Analyst
  • Santander Bank, N.A.
    Client Support Specialist
    Santander Bank, N.A. Sep 2004 - Jun 2007
    Boston, Ma, Us
    Provide technical level support for the personal banking center.

Stephen Williams Jr. Skills

Customer Service E Commerce Management Leadership Salesforce.com Banking Training Cross Selling Business Development Sales Account Management Saas Financial Services Project Management Cloud Based Communications Enterprise Software Social Media Finance Vendor Management Analytics Software Documentation Sales Management Visio Integrated Communication Solutions Api Web Services Multi Channel Messaging Technology Risk Management Crm Mobile Devices Microsoft Office Team Building Marketing Agile Methodologies Social Media Marketing Html Email Marketing Process Improvement Social Networking Strategic Planning Marketing Strategy Security Outlook 365 Onenote Customer Relationship Management

Stephen Williams Jr. Education Details

  • Rhode Island College
    Rhode Island College
    Graphic Communications
  • Community College Of Rhode Island
    Community College Of Rhode Island
    Studio Arts
  • Seekonk High School
    Seekonk High School

Frequently Asked Questions about Stephen Williams Jr.

What company does Stephen Williams Jr. work for?

Stephen Williams Jr. works for Neighborhood Health Plan Of Rhode Island

What is Stephen Williams Jr.'s role at the current company?

Stephen Williams Jr.'s current role is Business Systems Analyst.

What is Stephen Williams Jr.'s email address?

Stephen Williams Jr.'s email address is rc****@****ail.com

What is Stephen Williams Jr.'s direct phone number?

Stephen Williams Jr.'s direct phone number is +131764*****

What schools did Stephen Williams Jr. attend?

Stephen Williams Jr. attended Rhode Island College, Community College Of Rhode Island, Seekonk High School.

What are some of Stephen Williams Jr.'s interests?

Stephen Williams Jr. has interest in Family, Social Services, Volunteering, Outdoors, Civil Rights And Social Action, Environment, Mixed Media Artist, New Technologies, Biking, Music.

What skills is Stephen Williams Jr. known for?

Stephen Williams Jr. has skills like Customer Service, E Commerce, Management, Leadership, Salesforce.com, Banking, Training, Cross Selling, Business Development, Sales, Account Management, Saas.

Who are Stephen Williams Jr.'s colleagues?

Stephen Williams Jr.'s colleagues are Joseph Carnevale, Hirut Belete, Kelly Sarmiento, Chantrea Khiev, Bri-Anna St. Jacques, Alyssa Murray, Natalia Guandique.

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