Stephen Wilson Email & Phone Number

Leicester, England, United Kingdom

Full accountability for day-to-day operations and strategic planning for the luxury watch service centre.Leading on the growth plan to expand capacity x5 in the next 5 years. Recruit, manage and lead a team of trainee and experienced watchmakers. Continually improve KPIs, such as productivity and quality control measures.

Nottingham, England, United Kingdom

Deputy Sales Manager with primary responsibility for driving commercial results to achieve targets and KPIs through leading and developing the team.Key Responsibilities: • Coaching a team of highly driven sales people for the right behaviours through immediate feedback and on the spot coaching questions.• Leading on our strategy to increase the average value per sale and number of bespoke "high value sales". Starting with training and coaching the team with discovery and curiosity led conversations and challenging the team to think longer term and delay gratification for larger sales.• Manage & develop relationships with senior stakeholders, such as brand representatives and high net worth clients.• Upholding Rolex's expectations of luxury client experience, visual merchandising and passion with meticulous attention to detail.• Displaying influencing, negotiating and communication skills when selling luxury product, whilst developing and cultivating client relationships driving the desire for personal repeat business.

Nottingham, England, United Kingdom

Heading up this Flagship site:• Leading a team of 100 people, a door team, and third parties, delegating responsibilities with a focus on the outcomes without micromanaging so the team can problem solve and explore creative solutions to managing the sheer volume of guests, improving their experience, and increasing revenue.• Communicating a vision of a positive and professional culture to motivate and inspire so that operational expectations and quality outputs are achieved. • Demonstrating a people centred leadership style, investing time in 1-2-1s, appraisals and regular team communications, adding personal value and commitment to employees.• Bringing through the rising stars to be the next leaders, through personalised coaching.

Bingham, England, United Kingdom

Responsible for relaunching this failing pub with the aim to improve standards across all teams and functions. Completely flipping its fortunes, reputation in the town and the workplace culture. .Key Responsibilities:• Long- and short-term strategic planning for the unit working with P&Ls, budgets, stock control and identifying potential future business development.• Managing unit HR including recruitment, staff training & development. • Continually driving forward the commitment to provide outstanding customer service through training and employee awareness of expected standards.• Actively build relationships with the local community through charitable fundraising and community projects.

Loughborough, England, United Kingdom

Grew this site's average weekly sales from £40k to +£55k, running at double digit annual growth and heading for record profit.Key achievements:• Implemented my sales plan, predominately focused on driving volumes through optimising customer service, operational safety and efficiency growing the customer base and establishing the food operation as a ‘go to’ venue for families, professionals, and students.• Established fresh targeted entertainment events such as Rock N Roll Bingo to entice the student market leading to an increase in our venue popularity and reputation. • Innovated the weekly interactive quiz, offering fresh reasons to get involved and variety week to week, attracting new customers.

Loughborough, England, United Kingdom

Loughborough, England, United Kingdom

Loughborough, England, United Kingdom

Loughborough, England, United Kingdom