Stephen Winkfein Email & Phone Number

Durant, Oklahoma

Ada, OK

Ada, OK

Mesquite, Texas

Mesquite, Texas

Dallas/Fort Worth Area

Oversee and manage the operations of a business unit with overall responsibility for the account (i.e. service delivery, sales, operations, IT, HR, facilities). Manage the client relationship ensuring customer satisfactionHave profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending.

Dallas/Fort Worth Area

Managed Project Governess for the Professional Services projects from beginning to endHandled communication between the SBU's and Professional Services in regards to the projectsImplemented a new governess process in Professional Services.

Dallas/Fort Worth Area

Manage a support desk of 15 team members that support branch operations and procedures surrounding the Front End ApplicationsResponsible for improving team efficiencies and improving overall branch satisfaction with the support deskCreate and Run ACD Phone, Support Magic, and Team Member Reports using Crystal Reporting

Provide Production Support for Underwriting Centers, Branches, and Users using Document Imaging Workflow, Document Tracking System, and Scanning/Indexing Applications, including FileNet and Kofax.Work with 3rd party vendors to enhance current applications. This included creating business requirements, prioritizing enhancements, assisting with the creation.

for new Collateral Management SystemManage the ongoing maintenance of a new Appraisal Ordering System. This includes producing monthly reports, gathering feedback from users, planning and coordinating the process for new enhancements, processing monthly invoices, and reviewing current internal processes for opportunities of improvement. Work with 3rd party.

Entered data into DU and/or LP Updated TMO (Loan Processing System)Reviewed Credit Report and made comments as neededCalled Verifications for Employment and Rent

Worked as contractor at First Horizon for 7 months for a 3rd Party vendor that provided Document Imaging technology to First horizonSupplied Second Level support for Document Imaging Applications, DTS and Imaging Servers. This included the support for All Scanners, and Scanning/Indexing Applications, including FileNet & Kofax.Worked with FileNet & Kofax.