Stephen Winkfein Email & Phone Number

Durant, Oklahoma

Ada, Ok

Ada, Ok

Mesquite, Texas

Mesquite, Texas

Dallas/Fort Worth Area

Oversee and manage the operations of a business unit with overall responsibility for the account (i.e. service delivery, sales, operations, IT, HR, facilities). Manage the client relationship ensuring customer satisfactionHave profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unitProvide budget analysis, labor planning, problem resolution and coordination of activities between client and company personnelCurrent SBU provides Imaging Services (i.e. Prep, Scan, Indexing, and Warehouse Storage) to a local Mortgage Company

Dallas/Fort Worth Area

Managed Project Governess for the Professional Services projects from beginning to endHandled communication between the SBU's and Professional Services in regards to the projectsImplemented a new governess process in Professional Services.

Dallas/Fort Worth Area

Manage a support desk of 15 team members that support branch operations and procedures surrounding the Front End ApplicationsResponsible for improving team efficiencies and improving overall branch satisfaction with the support deskCreate and Run ACD Phone, Support Magic , and Team Member Reports using Crystal Reporting

Provide Production Support for Underwriting Centers, Branches, and Users using Document Imaging Workflow, Document Tracking System, and Scanning/Indexing Applications, including FileNet and Kofax.Work with 3rd party vendors to enhance current applications. This included creating business requirements, prioritizing enhancements, assisting with the creation of interfaces with internal applications, and following up with new solutions developed by the vendor. Provided Training to users on New Applications and Enhancements to Existing Applications. This included creating training and user guides for Users and VendorsManaged multiple releases of new applications and enhancements. This included gathering feedback from users, planning and coordinating the process for new enhancements, researching and analyzing new solutions provided by vendors, and reviewing current internal processes for opportunities of improvement.

for new Collateral Management SystemManage the ongoing maintenance of a new Appraisal Ordering System. This includes producing monthly reports, gathering feedback from users, planning and coordinating the process for new enhancements, processing monthly invoices, and reviewing current internal processes for opportunities of improvement. Work with 3rd party vendor to enhance current application. This includes creating business requirements, prioritizing enhancements, assisting with the creation of interfaces with internal applications, and following up with new solutions developed by the vendor. Manage the Project of releasing this application to our Wholesale Channel. This includes working with the 3rd Party Vendor to create Business Requirements, creating training documentation, planning and coordination the product release, and gathering the information to set up each individual branch. Manage 2 Appraiser Administration employees that are responsible for User, Branch, and Appraiser Administration.

Entered data into DU and/or LP Updated TMO (Loan Processing System)Reviewed Credit Report and made comments as neededCalled Verifications for Employment and Rent

Worked as contractor at First Horizon for 7 months for a 3rd Party vendor that provided Document Imaging technology to First horizonSupplied Second Level support for Document Imaging Applications, DTS and Imaging Servers. This included the support for All Scanners, and Scanning/Indexing Applications, including FileNet & Kofax.Worked with FileNet & Kofax Administrators to provide FileNet Support, Including System Administration, Research, and Resolution of Issues.Assisted with Enhancement and New Application Implementations. This included working with the business groups to create business requirements and to discuss business needs.Tested New Applications and Enhancements