Stephen Withers Email & Phone Number

Halifax Regional Municipality, NS, CA

Halifax, Nova Scotia, Canada

Manage customer communication and expectations.Act as the customer liaison to Engineering, Sales, and Field Engineer teams.Transition product issues to Engineering and product enhancements to Product Management, tracking status to the customer regularly.Provide technical support and triageCommunicate with customers verbally or in writing in a professional.

Halifax, Nova Scotia, Canada

Evaluate documented resolutions and analyze trends for ways to prevent future problems.Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.Support development and.

Halifax, Nova Scotia

Administer, monitor and troubleshoot a wide variety of commercial IT systems, ranging from desktops, servers, network & storage infrastructure, and mobile devices.Administer, monitor and troubleshoot backup solutions, Disaster Recovery solutions, remote connectivity and security solutions including firewall management and network security measures to.

Halifax, Canada Area

Provide top quality technical support, troubleshooting of IT networks and communications systems, including associated applicationsWork remotely with end-users and technicians to diagnose and recommend solutions leading to resolution of issues in VoIP environmentsCollect system and event log informationDocument in detail all site information.

Halifax, Canada Area

Evaluate, refurbish and repair donated computer equipment, peripherals and other education technology for distribution to schools and related organizationsAssist with pickup of donated equipment and transportation to the workshopAssist with delivery of refurbished equipment to schools and other related organizationsAssist with setup of computer equipment.