I support digital, agile, and delivery effectiveness transformations in various stances including Scrum Master, Agile Coach, Team Coach, Leadership Coach and Agile Transformation Consultant.As Lean Tree's Coaching & Training practice lead, I am also a servant leader working with the practice members to develop and deliver Lean Tree's coaching and training offerings.I have delivered multiple public Agile certification trainings with very high pass rates, receiving consistently… Show more I support digital, agile, and delivery effectiveness transformations in various stances including Scrum Master, Agile Coach, Team Coach, Leadership Coach and Agile Transformation Consultant.As Lean Tree's Coaching & Training practice lead, I am also a servant leader working with the practice members to develop and deliver Lean Tree's coaching and training offerings.I have delivered multiple public Agile certification trainings with very high pass rates, receiving consistently excellent delegate feedback.I have also facilitated many team and leadership coaching events to form, overcome team dysfunctions, formulate missions, visions, and roadmaps, develop emotional competence, bring the Scrum and Agile values to life, choose and implement techniques, experiment, develop self awareness, and develop communication skills. I have supported delivery effectiveness programs in multiple high-end clients, supporting and influencing senior leadership stakeholders as well as teams and key performers. Show less

As part of a Lean Tree team supporting this brand in an ambitious replatforming initiative, I am helping to introduce framework solutions to help achieve optimal agile practice.I am working with the incumbent Agile Coaches, leaders, and teams to establish continuous improvement.I am also helping cover the Scrum Master gap by supporting teams as their Scrum Master.Although that sounds like a lot. we are limiting our work in progress. For instance, we first tackled the… Show more As part of a Lean Tree team supporting this brand in an ambitious replatforming initiative, I am helping to introduce framework solutions to help achieve optimal agile practice.I am working with the incumbent Agile Coaches, leaders, and teams to establish continuous improvement.I am also helping cover the Scrum Master gap by supporting teams as their Scrum Master.Although that sounds like a lot. we are limiting our work in progress. For instance, we first tackled the problem of framework needs. Having delivered there, I am now stepping into the Scrum Master stance.We are sequencing the problems to be solved and solving them one at a time, whilst also recognising the concept of good enough (for now), and building on solutions with iteration. Show less

Using a combination of consulting, training and coaching at both team and leadership levels, I helped this major retailer achieve Agile excellence in line with its strategic needs. This helped them deliver two major initiatives with levels of success which surprised stakeholders.I also helped the retailer's IT leadership team to build and initiate a longer term vision and roadmap to build a more agile future for delivery.

As part of an elite Agile Coaching team assembled by North Highland for a well-known giant in the automotive industry, I coached Scrum Masters, Product Owners, developers in multiple teams, and leaders, to achieve Scrum and Agile excellence including Kanban and Scaled Agile.I used diagnostics and emergent coaching plans with progressive goals to achieve high performance. I also facilitated advanced learning sessions with teams and communities of practice.

Leveraging my legacy of expertise and experience in ITIL, I designed ITIL4 aligned operational processes and influenced senior leaders in the implementation of a new Target Operating Model (TOM) for a major UK financial services client.This model was to deliver high quality IT services hosted in Microsoft Azure Cloud, with Azure Active Directory and ServiceNow and the work included Identity Management processes.

Alongside my consulting activities I am a part-time personal coach, leveraging over 18 years of experience and training to advanced levels to coach professional people and run evening based workshops. My coaching speciality is leveraging mastery of mind and emotion to create happier success.

As a freelance Consultant, I provided interim IT Service, Project and Program delivery services to major IT clients using PRINCE2®, ITIL4®, VeriSM®. Agile, Scrum and SAFe®.

I provided market research, user research and product development services for the Customer Experience component of Pure's leading Pure-as-a-Service storage subscription service.

In collaboration with agile teams, I developed, operated and transitioned a vital Agile Service Introduction capability to enable a major luxury online fashions client to deliver it's ambitious portfolio of Strategic Programmes. I coached Agile teams and Service Management teams to work with these practices as part of their Agile and Scrum practices.Although this was officially a Program Delivery Manager role which involved framework design, I approached the role more in the stance of… Show more In collaboration with agile teams, I developed, operated and transitioned a vital Agile Service Introduction capability to enable a major luxury online fashions client to deliver it's ambitious portfolio of Strategic Programmes. I coached Agile teams and Service Management teams to work with these practices as part of their Agile and Scrum practices.Although this was officially a Program Delivery Manager role which involved framework design, I approached the role more in the stance of an Agile Coach, working with teams to become effective at making their product service ready within the principles and values of Scrum. Show less

As one of the leading figures in the Project Management team, I successfully coached recovery of the batch workstream of a major banking programme, building a complex schedule of 140,000 batch jobs in Mainframe CA-7 and Unix and winning customer confidence.Although this was officially a Senior Project Manager role, I executed it more in the stance of a Scrum Master, coaching the team to self-manage and work empirically to overcome unknowns and continuously improve its effectiveness… Show more As one of the leading figures in the Project Management team, I successfully coached recovery of the batch workstream of a major banking programme, building a complex schedule of 140,000 batch jobs in Mainframe CA-7 and Unix and winning customer confidence.Although this was officially a Senior Project Manager role, I executed it more in the stance of a Scrum Master, coaching the team to self-manage and work empirically to overcome unknowns and continuously improve its effectiveness through new techniques. Show less

Provided service, cost and relationship management for the delivery of Mainframe services to a major financial services account, provided by over 32 staff.

As a highly influential member of the Hewlett-Packard Coaching Network, I coached managers and executives using professional coaching skills in support of HP's talent programmes. Specially selected by the Coaching Network Lead, I also taught Coaching Essentials to managers two years in succession.

Partner to the EMEA Director of Mainframe Services, driving business operations and improvements in a $70M+ cost/year business with 500+ staff in 10+ countries supporting 45+ accounts.

Partner to the Head of Foundation Platforms in a major financial services account, implementing business performance management and driving operational and cost improvements.

Created and delivered a two-year road map to improve Capacity Management in response to a COBIT internal audit, also providing technical governance in the delivery of capacity plans.

Created and operated a Service Design practice to move projects from an infrastructure culture to a service culture, resulting in over 50 projects designing to service level requirements.

Consultant to heads, managers and financial managers, providing planning, efficiency and control of Mainframe and Midrange service costs.

Built and maintained a performance assurance practice, developing processes, reports, skills, tools and harnessing emerging technologies. Managed relationships with hosting customers.

Architected solutions for IT projects, using design skills, product awareness and relationships with technology providers including Sun, Hewlett-Packard, IBM, Anix, TBC, Veritas and Morse.

Team leader for the Unix technical support team, allocating work and standby rotas, performing1-to-1s, appraisals, team building and recruitment.

The senior technical support professional responsible for innovation and running for Unix/Oracle systems, including call-out support.

Systems support for MVS/ESA with JES2 and RACF, with Assembler/370, REXX, ISPF panels and TSO clists. Skills included system dump analysis (IPCS) and software administration with SMP/E.