Stephen Sutton Email & Phone Number

Long Beach, California, United States

Idyllwild, California, United States

Local Historian and Nature Educator who curates custom tours in Idyllwild, CA and the San Jacinto Mountains.

Greater Los Angeles Area

Executive of the Office of the President in North America who acts as a catalyst for cultural change to improve client retention rates to maximize global growth potentialAssess risk in the business portfolio across multiple client segments through qualitative assessments of client relationships and team performance; design and deliver executive-level training programs; lead cultural development (training) team across the enterprise to assess, design, develop and evaluate curriculum; conduct analysis and prepare executive summaries and other communications to ensure all levels of executive leadership are maintain strong client focus and are aware of relevant marketplace and competitive threats; mastry in utilization and training of Clients for Life® Client Retention Process by Tenacity, Inc.

• Creation and execution of strategic business plans for successful account retention• Total Account Retention Plan (TARP) and Action Plan development for Division target accounts • Co-presenter and trainer for Clients for Life™-related training sessions• Facilitation of Clients for Life™ Annual Expectations Meetings (AEM)• Participated in several Fresh Eyes Reviews™ (FER) with clients• Team leader for cross-divisional sustainability team

Western Us

• Recruited, trained and managed unit and district marketing leaders; coached marketing team leaders throughout a large geographic area and nationwide.• Created and executed strategic plans for sales, marketing, retention and client communications.• Two-time innovation award winner• Team lead for several national initiatives, including Sustainability, geo-demographic customer segmentation research, merchandising, Retail Brand Development (including product, branding identity, image, promotions, pricing, trademarking, merchandising and operations training).• Implementation of many marketing initiatives for western region and higher education client segment.• Direct collection and analysis of quantitative and qualitative market research data, including client and customer satisfaction, food preference as well as customer focus groups and client interviews.• Designed and executed creative advertising and public relations campaigns• Lead copywriting, graphic design, layout and production of promotional materials

Ba, Journalism, French, Business And Psychology

Activities and Societies: Ernie Minor Scholar, Indiana Daily Student News Columnist and Advertising ExecutiveAttended University of Haute.

Journalism And French, Communication, Journalism, And Related Programs

Studied Journalism, French, Business and Psychology Graduated with honors from the Ernie Pyle Hall School of Journalism Overseas Study.

Bachelor'S Degree, French Language And Literature, A

Activities and Societies: Taught English as a second language at L'Institut Franco Américain while studying full-time enrolled in French.