Stephen Wu Email & Phone Number

Chicago, IL, US

Lincolnshire, Illinois, United States

-Made collection calls to customers to push for payment. Dealt with payment disputes and worked to reach solutions in order to collect payment. Applied and deposited checks, ACH, and wire payments daily. Posted payment batches into accounting system and processed payments into bank account. Managed Accounts Receivables for customers and collected payments..

Lincolnwood, Illinois, United States

Checked in / checked out / renew materials to provide service to the public. Routed materials that were lent between libraries so they are available for checkout by patrons. Shelved materials and pulled holds, handled Inter-Library Loans (ILL) to make materials available to patrons. Maintained statistics to measure performance and enable analysis and.

Buffalo Grove, Illinois, United States

Contact with client in person, via phone, text, and email to identify the issue. Used remote tools or travelled to client sites to verify and resolve problems with computers, hardware, software, tablets, and smartphones. Installed, changed hardware configuration, replaced defective components, and physically cleaned computers. Installed, reconfigured.

Greater Chicago Area

Travels to client sites to resolve technical issues with PCs, software, databases, networks, and servers. Carries out upgrades to software and hardware. Installs and supports hardware devices. Sets up new desktop PCs with operating system and necessary software. Carries out routine maintenance on servers. Supported staffing agency databases.

Elgin, IL

Oversaw IT operations for the company at corporate headquarters and sites nationwide. Planned and controlled move of existing IT infrastructure from old building to new building. Coordinated with telecommunications companies to setup internet and phone connections in a new area where there were no existing connections.

Mount Prospect, IL And Elgin, IL

Planned and implemented new ERP software on time and on budget. Trained staff in the use of the new ERP system to carry out their jobs. Worked with users and software vendor to resolve issues with system.

Mount Prospect, IL And Elgin, IL

Carried out IT equipment, raw materials, and office supplies acquisitions. Developed all IT and purchasing procedures.

Mount Prospect, IL

Buffalo Grove, Illinois, United States

B2B (Business to Business) sales. Managed schedules and coordinated efforts of Major Account Executives to generate opportunities in the same area and time frame to improve efficiency. Managed printing, distribution, and retiring of contact lists in order to improve generating opportunities for Major Account Executives to make sales.

Bachelor Of Business Administration (B.B.A.), Management

Master Of Science (M.S.), Information Systems

Bachelor Of Science (B.S.), Mathematics And Computer Science (Mcs)