Stephen Yanni Email & Phone Number

Seattle, Wa, Us

I was promoted internally to assess and lead strategies to improve business efficiency, strategize operational enhancements, and collaborate with executive partners to achieve the business vision. In this role, I focus on revamping and deploying new policies and procedures, standardizing practices enterprise-wide. I establish KPIs and dashboards to quickly identify areas of opportunity and champion new strategies that enhance customer engagement and improve revenue generation. I effectively manage the Sales Dept, shifting the strategy from individual sales to fostering strategic partnerships and prospecting with potential clients and allies. Most notably, I build partnerships with a professional network of organizations, creating a collective approach to sales, cross-selling, upselling, and referral-based business.

Seattle, Wa, Us

I pioneered a new role for the organization, leading the setup of the IT department and IT helpdesk amidst a pandemic-induced surge in staff from 100 to 1000. I responded to a critical order from the state unemployment agency, orchestrating the swift connection of agents, establishing a crucial VPN, and streamlining operations using Paylocity software. I managed agent calls and engaged with the State of Ohio's CTO, driving dynamic growth and innovation.

Queens, New York, Us

I was promoted to serve as the head of Platform, Client, and Technical Operations, managing a cross-functional, matrixed team. I focused on streamlining operations across Platform, Technical, and Client Ops. Additionally, I spearheaded the complex transition of employees from full-time positions to a managed service framework, ensuring alignment with SLAs and the business vision.

Queens, New York, Us

I joined the organization to lead the integration of 2 networks into 1, leading a team of 17 IT experts, including specialists in Firewall, Network, and Voice, as well as Senior Network Analysts. I defined and overcame challenges in network instability and major outages, partnering with project teams to achieve network alignment and improved operations. I delivered vital business insight and reporting to senior leaders, covering MTTR, MTTF, and SLAs, for an 11-engineer team spanning multiple states and globally.

Burbank, Ca, Us

I served in a director-level role, gaining extensive knowledge and experience in technology operations throughout my extensive tenure with the organization. I served as a contracted resource for the highly recognized global enterprise. I contributed to developing and deploying the ATOS Global Projects Team, delivering pre-production support for The Walt Disney Company. In addition, I operated alongside in-house and customer PMOs, leading large-scale projects with on-time, on-budget delivery, including executing high-profile projects such as building Shanghai Disney, managing Disneyland Paris, and conducting network mergers for Marvel, Pixar, and Lucasfilm, while centralizing Disney's global IT projects.