Stephen Yanni Email & Phone Number

Seattle, WA, US

I was promoted internally to assess and lead strategies to improve business efficiency, strategize operational enhancements, and collaborate with executive partners to achieve the business vision. In this role, I focus on revamping and deploying new policies and procedures, standardizing practices enterprise-wide. I establish KPIs and dashboards to quickly.

Seattle, WA, US

I pioneered a new role for the organization, leading the setup of the IT department and IT helpdesk amidst a pandemic-induced surge in staff from 100 to 1000. I responded to a critical order from the state unemployment agency, orchestrating the swift connection of agents, establishing a crucial VPN, and streamlining operations using Paylocity software. I.

Queens, New York, US

I was promoted to serve as the head of Platform, Client, and Technical Operations, managing a cross-functional, matrixed team. I focused on streamlining operations across Platform, Technical, and Client Ops. Additionally, I spearheaded the complex transition of employees from full-time positions to a managed service framework, ensuring alignment with SLAs.

Queens, New York, US

I joined the organization to lead the integration of 2 networks into 1, leading a team of 17 IT experts, including specialists in Firewall, Network, and Voice, as well as Senior Network Analysts. I defined and overcame challenges in network instability and major outages, partnering with project teams to achieve network alignment and improved operations. I.

Burbank, CA, US

I served in a director-level role, gaining extensive knowledge and experience in technology operations throughout my extensive tenure with the organization. I served as a contracted resource for the highly recognized global enterprise. I contributed to developing and deploying the ATOS Global Projects Team, delivering pre-production support for The Walt.